Fortinet FortiGate-80D Unified Protection Service Manual

1. Introducció

This manual provides essential information for the Fortinet FortiGate-80D 1 Year Unified (UTM) Protection service. This service includes 24x7 FortiCare support, Application Control, Intrusion Prevention System (IPS), Antivirus (AV), Web Filtering, Antispam, and FortiSandbox Cloud. It is designed to provide comprehensive security and support for your FortiGate-80D device.

2. Serveis d'assistència de FortiCare

FortiCare support services offer various levels of technical assistance and hardware replacement to ensure continuous operation and security.

FortiCare 8x5 Service

This service provides access to technical support via web portal, online chat system, and telephone during business hours (8 hours a day, 5 days a week). It includes return and replace service for hardware failures and fast, written access to technical support requests.

FortiCare 24x7 Service

For mission-critical requirements, this service offers round-the-clock access to technical support (365 days a year, 24 hours a day, 7 days a week). It also includes an advanced replacement service for hardware failures.

FortiCare 360 Service

FortiCare 360 Advanced Services Technical Support combines Fortinet's cloud-based analytics with premium support. It enables proactive detection and remediation of potential security and performance issues associated with FortiGate and FortiWiFi devices, helping to prevent breaches and downtime.

FortiCare Premium RMA Service

FortiCare Support Services diagram showing 8x5, 24x7, 360, Service Operation, Service Design, Service Strategies, Service Transition, Premium RMA, Secure RMA

The FortiCare Premium RMA Service is designed to minimize downtime with expedited hardware replacement options:

Lliurament l'endemà: Parts are delivered the day following RMA approval by Fortinet support.
Missatgeria de 4 hores: Parts are delivered on-site within 4 hours of RMA approval by Fortinet support, 24 hours a day, 7 days a week.
Tècnic in situ de 4 hores: An engineer delivers parts on-site within 4 hours of RMA approval by Fortinet support, 24 hours a day, 7 days a week.

FortiCare Secure RMA Service: This service allows for non-return of an appliance for customers with strict rules and requirements for physical data protection.

3. Security Subscriptions Overview

FortiGuard Labs continuously monitors and researches new cyber threats to provide effective security. This includes protection against ransomware, phishing campaigns, and infrastructure vulnerabilities. FortiGuard Labs develops countermeasures to protect Fortinet customers globally. These countermeasures are delivered as a subscription service for Fortinet security products.

Security Subscriptions overview with icons for threat intelligence, insight, intelligence via analytics, high fidelity, prevention, and top-rated effectiveness

Security Subscriptions include:

Up-to-the-minute threat intelligence in real time to stop the latest threats.
Insight into threats anywhere in the world through a global network of more than three million sensors.
Fast and comprehensive intelligence via automated and advanced analytics (such as machine learning).
High fidelity with mature and rigorous back-end processes.
Prevention of exploitation of new avenues of attack with proactive threat research.
Top-rated effectiveness achieved through the commitment to independent, real-world testing.

4. FortiGuard Subscription Options

The FortiGate-80D Unified Protection includes various FortiGuard subscription options to provide comprehensive security:

Next Generation Application Control and IPS

Application control and intrusion prevention (IPS) are foundational security technologies for Next-Generation Firewall. FortiGuard IPS blocks approximately 470,000 network intrusions, and new IPS signatures are created and deployed daily.

Web Filtrat

FortiGuard Labs processes nearly 50 million URL categorization requests and blocks over 160,000 malicious websites daily. Web Filtering service rates over 250 million websites and delivers nearly 1.5 million new URL ratings every week.

Antivirus

FortiGuard Labs has identified and neutralized nearly 100,000 malware programs targeting traditional, mobile, and IoT platforms. Fortinet Content Pattern Recognition Language (CPRL) enables FortiGuard Antivirus to identify thousands of current and future malware variants.

Web Seguretat d'aplicacions

The FortiWeb Security subscription service provides fully automated updates to protect your sensitive data and content from layer-data threats. FortiGuard Labs provides updates on the latest advanced application vulnerabilities, bots, suspicious URL patterns, data-type patterns, and heuristic detection engines.

Antispam

FortiGuard Antispam detects unwanted and often malicious email with global spam filtering that uses server IP reputation and spam signatures. FortiGuard Labs delivers nearly 46 million new and updated spam rules every single week.

Vulnerability Scan

The FortiGuard Vulnerability Scan service helps FortiClient solution accurately identify and manage the latest software vulnerabilities on endpoint devices. It identifies OS and applications, and discovers known vulnerabilities in versions of software currently running on the endpoints in your organization.

Botnet IP and Domain Reputation

FortiGuard Labs blocks approximately 32,000 botnet command & control communication attempts every minute. This service identifies and blocks botnet IP and domain address reputation tools.

Database Security Control

FortiGuard's Database Security service offers centrally managed, enterprise-scale database protection for Fortinet's FortiDB product line. Automated content updates provide the latest pre-configured policies that cover known exploits, configuration weaknesses, OS issues, operational risks, data access privileges, and industry/regulatory best practices.

Mobile Security Service

Protect your organization against attacks targeting your mobile platforms. Fortinet Mobile Security Service gives you the ability to create effective protection against the latest threats targeting mobile devices. It employs industry-leading advanced detection engines to prevent both new and evolving threats from gaining a foothold inside your network and its invaluable content.

Advanced Threat Protection (FortiSandbox Cloud)

FortiSandbox Cloud leverages the full FortiGuard antivirus database, along with community reputation lookups, platform-independent code emulation, and virtual sandboxing to identify zero-day threats and attacks using new evasion tactics. This service is integrated with the FortiGate platform.

5. Configuració i activació

To activate your Fortinet FortiGate-80D Unified Protection service, follow these general steps:

Access FortiCare Portal: Navigate to the official FortiCare support portal using your web navegador.
Login or Register: Log in with your existing Fortinet account credentials. If you do not have an account, register for a new one.
Registre del producte: Locate the "Product Registration" or "Activate License" section.
Enter License Key: Input the license key provided with your purchase. This key typically starts with "FC-".
Associate with Device: Link the activated license to your FortiGate-80D device by entering its serial number.
Confirmeu l'activació: Review the details and confirm the activation. The services will typically become active within a few hours.
Verify Services: Log into your FortiGate-80D device's management interface and verify that the FortiGuard and FortiCare services are active and updated.

For detailed, device-specific activation instructions, please refer to the Fortinet documentation provided with your FortiGate-80D hardware or visit the Fortinet support weblloc.

6. Operating the Unified Protection Services

Once activated, the FortiGate-80D Unified Protection services operate continuously in the background to protect your network. Management and monitoring are performed through the FortiGate device's web-based interface or FortiManager.

Monitorització del quadre de comandament: Use the FortiGate dashboard to view real-time threat statistics, service status, and network activity.
Policy Configuration: Configure security policies to leverage Application Control, IPS, Web Filtering, and Antispam features according to your network requirements.
Log and Report Analysis: Regularment review logs and generate reports to understand security events, identify potential threats, and ensure compliance.
Actualitzacions de firmware: Ensure your FortiGate-80D firmware is kept up-to-date to benefit from the latest security enhancements and compatibility with FortiGuard services.
FortiSandbox Cloud Integration: Files identified as suspicious by other FortiGuard services can be automatically sent to FortiSandbox Cloud for in-depth analysis of zero-day threats.

7. Manteniment i actualitzacions

The Fortinet Unified Protection services are designed for continuous, automated maintenance. However, user actions are required to ensure optimal performance:

Automatic FortiGuard Updates: FortiGuard services (Antivirus, IPS, Web Filtering, Antispam, etc.) receive automatic, real-time updates from FortiGuard Labs. Ensure your FortiGate device has stable internet connectivity for these updates.
Gestió de firmware: Periodically check for and apply new FortiGate firmware versions. These updates often include critical security patches and feature enhancements.
Política Review: Regularment review and adjust your security policies to adapt to changing network needs and emerging threat landscapes.
Configuració de còpia de seguretat: Maintain regular backups of your FortiGate-80D configuration to facilitate quick recovery in case of unforeseen issues.
Hardware Health Check: Monitor the physical health of your FortiGate-80D device. In case of hardware failure, utilize your FortiCare service for replacement.

8. Resolució de problemes comuns

This section addresses common issues you might encounter with your FortiGate-80D Unified Protection services.

Problema	Causa possible	Resolució
FortiGuard services not updating	No internet connectivity; DNS resolution issues; License expired or not activated.	Verify internet connection and DNS settings on FortiGate. Check license status in FortiCare portal. Renew license if expired.
Rendiment lent de la xarxa	Overly aggressive security policies; High CPU/memory usage on FortiGate; Network congestion.	Review security policies for unnecessary inspections. Monitor FortiGate resource usage. Consult FortiCare support for optimization.
Blocked legitimate traffic	Incorrect security policy configuration; Overly strict Web Filtering or Application Control profiles.	Review firewall policies and security profiles. Adjust exceptions or allow lists as needed. Use logs to identify blocking rules.
Hardware failure indication	Device not powering on; Port malfunction; System errors.	Contact FortiCare support immediately for diagnosis and to initiate an RMA process if necessary.

For advanced troubleshooting or issues not listed here, please contact FortiCare technical support.

9. Especificacions

This section outlines key specifications related to the Fortinet FortiGate-80D Unified Protection service.

Producte: Fortinet FortiGate-80D 1 Year Unified (UTM) Protection
Número de model: FC-10-0080D-950-02-12
Included Services: 24x7 FortiCare Plus Application Control, IPS, AV, Web Filtering, Antispam, FortiSandbox Cloud
Service Duration: 1 any
Suport tècnic: 24x7 access via web portal, online chat, telephone.
Substitució de maquinari: Advanced replacement service for hardware failures (requires FortiCare 24x7 or higher).
Fabricant: Fortinet
ASIN: B01C3FYFQE

10. Garantia i Suport

This product is a service license that includes comprehensive support and hardware replacement options for the associated FortiGate-80D device.

Suport de FortiCare

The 1-year Unified Protection license includes 24x7 FortiCare support. This provides:

Access to technical support 24 hours a day, 7 days a week, 365 days a year.
Web portal, online chat, and telephone support options.
Advanced replacement service for FortiGate-80D hardware failures.

Service Expiration

The services provided under this license are valid for one year from the date of activation. To ensure continuous protection and support, it is recommended to renew your subscription before its expiration date.

Contactant amb el suport

For any technical assistance, service inquiries, or to initiate a hardware replacement, please visit the official Fortinet support website or contact FortiCare directly through the provided channels.

FORTINET FC-10-0080D-950-02-12