1. Introducció
The Verifone Vx520 is a robust, countertop payment terminal designed for secure and efficient transaction processing. It supports EMV chip cards, magnetic stripe cards, and contactless (NFC) payments, providing a versatile solution for various business environments. This manual provides essential information for setting up, operating, maintaining, and troubleshooting your Vx520 terminal.
2. Informació de seguretat
- Use only the power supply provided with the terminal. Using an incorrect power supply may damage the device and void the warranty.
- Do not expose the terminal to extreme temperatures, humidity, or direct sunlight.
- Avoid dropping the terminal or subjecting it to severe impact.
- Do not attempt to open or service the terminal yourself. Refer all servicing to qualified personnel.
- Ensure proper ventilation around the terminal to prevent overheating.
3. Contingut del paquet
Comproveu que el vostre paquet contingui els elements següents:
- Verifone Vx520 Terminal
- Cable d'alimentació
4. Terminal Overview
The Verifone Vx520 features a clear display, an intuitive keypad, and multiple card reading options for efficient transaction processing.
Figura 4.1: Davant view of the Verifone Vx520 terminal, showing the display, keypad, and card reader slots. This image illustrates the primary user interface and card interaction points.
Components clau:
- Visualització: High-contrast screen for transaction details and menu navigation.
- Teclat: Alphanumeric keys for data entry and function keys for menu selection.
- Lector de banda magnètica: Located on the side for swiping traditional credit/debit cards.
- EMV Chip Card Reader: Slot at the bottom for inserting chip-enabled cards.
- Contactless (NFC) Reader: Integrated into the top of the terminal for tap-to-pay transactions.
- Impressora: Integrated thermal printer for receipts.
- Ports de comunicació: Located at the rear for power, Ethernet, and other peripheral connections.
5. Configuració
5.1 Connexió de potència
- Connect the power cord to the power port on the back of the Vx520 terminal.
- Connecteu l'altre extrem del cable d'alimentació a una presa de corrent estàndard.
5.2 Connecting to Network (Optional)
Depending on your service provider and setup, you may need to connect the terminal to a network.
- Ethernet: Connect an Ethernet cable from your network router/switch to the Ethernet port on the back of the terminal.
- Dial-up: Connect a telephone line to the TELCO port on the back of the terminal.
5.3 Càrrega del rotlle de paper
- Gently lift the printer cover release latch, typically located at the top rear of the terminal, and open the printer cover.
- Insert a new thermal paper roll into the compartment, ensuring the paper feeds from the bottom of the roll and the leading edge extends out of the top of the printer.
- Tanqueu la coberta de la impressora fermament fins que encaixi al seu lloc.
- Tear off any excess paper.
6. Instruccions de funcionament
6.1 Engegada/apagada
- Encès: Premeu el verd ENTRAR key. The terminal will perform a self-test and display the idle screen.
- Apagar: Manteniu premut el vermell CANCEL·LA key until the terminal powers down.
6.2 Processing Transactions
Follow the prompts on the terminal display for each transaction type.
- EMV Chip Card: Insert the chip card into the EMV slot at the bottom of the terminal with the chip facing up. Leave the card in place until prompted to remove it.
- Targeta de banda magnètica: Swipe the card through the magnetic stripe reader on the side of the terminal with the magnetic stripe facing the terminal.
- Contactless (NFC) Transaction: Hold the contactless card or device firmly and flat against the contactless symbol on the terminal's display until the transaction is approved.
6.3 Impressió de rebuts
The terminal will automatically print a merchant copy of the receipt upon transaction completion. It may then prompt you to print a customer copy. Use the integrated cutter or tear bar to separate the receipt.
6.4 Basic Menu Navigation
Use the function keys (F1-F4), arrow keys, and the green ENTRAR i vermell CANCEL·LA keys to navigate through menus and confirm or cancel selections.
7. Manteniment
7.1 Cleaning the Terminal
- Desconnecteu el cable d'alimentació abans de netejar.
- Utilitzeu un suau, lleugerament damp, lint-free cloth to wipe the exterior of the terminal.
- No utilitzeu netejadors abrasius, dissolvents ni aerosols.
- For card reader slots, use a specialized card reader cleaning card if available.
7.2 Substitució del rotlle de paper
Refer to Section 5.3 for detailed instructions on loading a new paper roll.
7.3 actualitzacions de microprogramari
Firmware updates are typically managed by your payment processor or service provider. Do not attempt to update the firmware without their guidance.
8. Solució De Problemes
This section addresses common issues you might encounter with your Vx520 terminal.
| Problema | Causa possible | Solució |
|---|---|---|
| Terminal does not power on | Cable d'alimentació desconnectat; Problema amb la presa de corrent | Check power cord connection to terminal and outlet; Try a different outlet. |
| Card read error (magnetic stripe) | Card swiped incorrectly; Damaged card; Dirty reader | Re-swipe the card smoothly and consistently; Try a different card; Clean the magnetic stripe reader. |
| Chip card not reading | Card inserted incorrectly; Damaged chip; Dirty reader | Ensure card is fully inserted with chip facing up; Try a different card; Clean the EMV chip reader. |
| La impressora no imprimeix | No paper; Paper jammed; Printer cover not closed properly | Load new paper roll (Section 5.3); Clear any paper jams; Ensure printer cover is securely closed. |
| Error de comunicació | Network cable disconnected; Network issue | Check Ethernet or telephone line connection; Contact your network administrator or service provider. |
9. Especificacions
Technical specifications for the Verifone Vx520 terminal:
- Nom del model: Vx520
- Sèrie de models: Vx
- Fabricant: Verifone
- Pes de l'article: 2.07 lliures
- Dimensions del paquet: 10.55 x 7.56 x 3.31 polzades
- Capacitat d'emmagatzematge de memòria: 64 MB
- Recompte de processadors: 1
- Tecnologia de connectivitat: NFC
- Interfície de maquinari: PCI
- Mètode de control: Toca
- Tecnologia d'impressió: Tèrmica
- Sortida de la impressora: Monocrom
- Printer Ink Type: Transferència tèrmica
- Capacitat màxima del full d'entrada: 50
- Mides de suport compatibles: A4
- Mida màxima del suport: A4
- Mida del full: 21.59 centímetres
- Resolució màxima d'impressió en blanc i negre: 240 ppp
- Mitjans impresos: Etiquetes
- Additional Printer functions: Imprimeix només
- Impressió a doble cara: No
- Dúplex: simplex
- Característica especial: Magnètic
- Color: Plata
- Usos específics per al producte: Negocis
- Bateries: Necessites 1 bateries de ions de liti.
- UPC: 669909984073
- GTIN: 669909984073
10. Garantia i Suport
The Verifone Vx520 terminal comes with a garantia limitada. For specific details regarding warranty coverage, duration, and terms, please refer to the warranty documentation provided at the time of purchase or contact your reseller.
For technical support, service, or further assistance, please contact your payment processor or the authorized Verifone reseller from whom you purchased the device. You may also visit the official Verifone website for general product information and support resources: www.verifone.com
