Manual d'usuari del telèfon d'escriptori IP Polycom VVX 250

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The Polycom VVX 250 is a four-line, basic IP desk phone featuring a color display, designed for clear and efficient communication.

Característiques principals:

• Make more natural and life-like calls with Polycom HD Voice
• 2.8” color display: an engaging experience offering visual information at a glance
• Two Gigabit Ethernet ports offer cost savings and performance benefits
• USB port enables users to move data around more quickly
• Integrates with more than 60 industry leading call control platforms

Davant view of the Polycom VVX 250 IP Desk Phone, showcasing its handset, keypad, and color display.

Guia de configuració

Follow these steps to set up your Polycom VVX 250 IP Desk Phone.

Contingut del paquet:

• Polycom VVX 250 IP Desk Phone unit
• Auricular i cable en espiral
• Cable Ethernet
• Suport d'escriptori
• (Note: Power adapter may be sold separately depending on model/region.)

Connexions físiques:

1. Connecteu el telèfon: Connecteu un extrem del cable en espiral al microtelèfon i l'altre extrem al port del microtelèfon de la base del telèfon.
2. Connecteu-vos a la xarxa: Connect an Ethernet cable from your network switch or router to the LAN port (marked with a network icon) on the back of the phone.
3. Connectar l'alimentació: If not using Power over Ethernet (PoE), connect the power adapter (if included) to the power port on the back of the phone and plug it into a power outlet.
4. Connexió a l'ordinador (opcional): If you wish to connect a computer through the phone, connect an Ethernet cable from your computer to the PC port (marked with a computer icon) on the back of the phone.
5. Connect Headset (Optional): Plug your compatible headset into the headset port (marked with a headset icon) on the back of the phone.

Primer pla view of the back of the Polycom VVX 250 IP Desk Phone, showing the Ethernet (LAN and PC), power, and headset ports.

Engegada inicial:

Once connected, the phone will power on and begin its boot-up sequence. This may take a few minutes. The display will show the Polycom logo and then proceed to load its firmware and configuration.

If your network supports automatic provisioning, the phone will automatically configure itself. Otherwise, you may need to manually enter network settings or contact your VoIP service provider for assistance.

Instruccions de funcionament

Fer una trucada:

1. Pick up the handset, press the Speakerphone button, or press a line key.
2. Marqueu el número desitjat amb el teclat.
3. Press the Dial soft key or wait for the call to connect automatically.

Respondre una trucada:

When the phone rings, pick up the handset, press the Speakerphone button, or press the flashing line key.

Using the Display and Menu:

The 2.8-inch color display provides access to various phone functions and settings.

• Utilitza el Clúster de navegació (up, down, left, right arrows, and Select button) to browse through menus and options.
• Premeu el botó Casa button to return to the main menu or idle screen.
• Tecles programades: The buttons directly below the display change their function based on the current screen or activity.

Funcions comunes:

• Manteniu: Press the Hold button during an active call to place it on hold. Press again to resume.
• Transferència: During an active call, press the Transfer button, dial the new number, and then press Transfer again to complete.
• Silenciar: Premeu el botó Silenciar per silenciar el micròfon durant una trucada. Torneu-lo a prémer per activar el so.
• Altaveu: Press the Speakerphone button to toggle speakerphone mode on or off.
• Auriculars: Press the Headset button to switch audio to a connected headset.
• Control de volum: Utilitza el + i - buttons below the keypad to adjust handset, headset, or speakerphone volume.

A person is shown using the Polycom VVX 250 IP Desk Phone at a desk, demonstrating its use in a typical office environment.

Accés als menús:

Des de la pantalla inactiva, premeu el botó Casa button to access the main menu. Options typically include:

• Nova convocatòria
• Messages (Voicemail)
• Directories (Contact lists)
• DND (No Molestis)
• Settings (Phone configuration)
• Applications (if configured)

An official video demonstrating the key features of the Polycom VVX 250, including HD audio, 2.8-inch color LCD screen, and 4 line keys.

Manteniment

To ensure optimal performance and longevity of your Polycom VVX 250 IP Desk Phone, follow these maintenance guidelines:

• Neteja: Use a soft, dry, lint-free cloth to clean the phone's surface and display. Avoid abrasive cleaners, solvents, or aerosol sprays.
• Eliminació de pols: Regularly dust the keypad and speaker grilles to prevent accumulation that could affect performance.
• Gestió de cables: Ensure all cables are securely connected and not under strain. Avoid sharp bends or kinks in the cords.
• Condicions ambientals: Operate the phone within recommended temperature and humidity ranges. Avoid direct sunlight, excessive heat, or moisture.
• Actualitzacions de programari: Periodically check with your service provider for available firmware updates to ensure your phone has the latest features and security enhancements.

Resolució de problemes

This section provides solutions to common issues you might encounter with your Polycom VVX 250 IP Desk Phone.

No Dial Tone/Cannot Make Calls:

• Comproveu la connexió de xarxa: Ensure the Ethernet cable is securely plugged into both the phone's LAN port and the network jack/router.
• Cicle d'alimentació: Unplug the phone's power adapter (or Ethernet cable if using PoE), wait 10 seconds, then plug it back in.
• Verify Network Status: Check if other devices on your network are functioning correctly.
• Contact Service Provider: If the issue persists, your VoIP service may be down or require re-provisioning.

Mala qualitat d'àudio:

• Ajustar el volum: Use the volume buttons on the phone to increase or decrease the call volume.
• Check Handset/Headset Connection: Ensure the handset or headset cord is securely connected.
• Congestió de la xarxa: High network traffic can affect call quality. Try reducing network usage or contact your IT administrator.
• Veu HD: Ensure both parties are using HD Voice compatible devices and network for optimal clarity.

La pantalla no funciona:

• Comproveu la potència: Ensure the phone is receiving power.
• Cicle d'alimentació: Perform a power cycle as described above.
• Configuració de brillantor: Navigate to Settings > Basic > Display > Backlight Intensity to adjust brightness.

Phone Not Registering:

• Connectivitat de xarxa: Confirm the phone has an active network connection.
• Configuració: Verify that the phone's configuration settings (SIP server, user credentials) are correct. This usually requires IT or service provider assistance.
• Firmware: Outdated firmware can sometimes cause registration issues.

Especificacions

Què hi ha a la caixa

The standard package for the Polycom VVX 250 IP Desk Phone typically includes:

• Polycom VVX 250 IP Desk Phone Unit
• Telèfon
• Cable de l'auricular
• Cable de xarxa (Ethernet)
• Suport d'escriptori
• Guia d'inici ràpid

Note: Power adapter may be sold separately depending on the specific product variant or region.

Garantia i Suport

Informació de la garantia:

Poly products typically come with a limited hardware warranty. Please refer to the warranty card included with your product or visit the official Poly website for detailed warranty terms and conditions specific to the VVX 250 model. Retain your proof of purchase for warranty claims.

Suport tècnic:

For technical assistance, troubleshooting, or further inquiries, please contact Poly customer support.

• Assistència en línia: Visit the Poly support website for FAQs, knowledge base articles, and software downloads.
• Suport telefònic: Contact your regional Poly support hotline.
• Proveïdor de servei: If your phone was provided by a VoIP service provider, they may be your primary point of contact for support and configuration.

Always provide your product model (VVX 250) and serial number when contacting support for faster service.