1. Acabatview
The Poly DA85 is a versatile USB-A/USB-C digital adapter designed to enhance audio quality and connectivity for Poly Quick Disconnect (QD) headsets in various work environments. It provides seamless integration with leading call center platforms and offers intuitive inline controls for managing calls and audio settings.
Image: The Poly DA85 USB-A/USB-C Digital Adapter, a black inline control unit with red accents on the cables, connected to a headset.
2. Característiques clau
- Connectivitat universal: Features both USB-A and USB-C connectors for broad compatibility with new and legacy equipment.
- Intelligent Headset Recognition: Automatically adjusts audio performance to the specific Poly Quick Disconnect (QD) headset for optimal call quality.
- Acoustic Protection: Incorporates technology to manage safe volume levels, protecting user hearing.
- Integrated Call Controls: Built-in buttons for call answer/end, volume adjustment, and microphone mute/unmute.
- Compatibilitat de la plataforma: Works with major call center platforms including Avaya, Genesys, and Cisco.
3. Instruccions de configuració
3.1 Connexió dels auriculars
Connect your Poly Quick Disconnect (QD) headset to the QD port on the Poly DA85 digital adapter. Ensure a secure connection.
Video: Demonstrates connecting a Plantronics Quick Disconnect (QD) headset to the Poly DA85 adapter. The video highlights the compatible QD type and shows the secure connection process.
3.2 Connexió a l'ordinador
Plug the USB connector of the DA85 adapter into an available USB-A or USB-C port on your computer. The adapter is plug-and-play, requiring no additional drivers for most operating systems.
Video: Illustrates connecting the USB-A end of the adapter to a laptop. The video emphasizes the plug-and-play functionality and broad compatibility with various computer systems.
4. Instruccions de funcionament
The Poly DA85 features an inline control unit for easy management of your calls and audio.
Image: A diagram of the Poly DA85 inline control unit, labeling the Power Indicator, Speaker ON/OFF, Volume Up/Down, Mic ON/OFF, and Mic Mute Indicator buttons.
- Botó de resposta/finalització de trucades: Press the phone icon button to answer or end a call.
- Botons de pujar / baixar de volum: Feu servir els botons '+' i '-' per ajustar el volum d'escolta.
- Botó de silenci del micròfon: Press the microphone icon button to mute or unmute your microphone. An LED indicator will show the mute status.
- Botó de silenci de l'altaveu: Press the speaker icon button to mute or unmute your speaker.
Video: Demonstrates the functionality of the inline controls on the Poly DA85 adapter, including volume adjustment, microphone mute, and call management.
5. Manteniment
- Neteja: Feu servir un drap suau i sec per netejar l'adaptador. Eviteu utilitzar netejadors líquids o dissolvents.
- Emmagatzematge: Guardeu l'adaptador en un lloc fresc i sec quan no l'utilitzeu.
- Cura del cable: Eviteu doblegar el cable bruscament o estirar-lo massa per evitar danys.
6. Solució De Problemes
6.1 No Audio or Microphone Not Working
- Ensure the QD headset is securely connected to the adapter.
- Verify the USB connector is fully inserted into your computer's USB port.
- Check your computer's audio settings to ensure the Poly DA85 is selected as the default playback and recording device.
- Confirm that the microphone and speaker mute buttons on the inline control are not activated.
- Prova de connectar l'adaptador a un port USB diferent de l'ordinador.
6.2 Call Control Buttons Not Responding
- Ensure your communication software (e.g., Avaya, Genesys, Cisco) is active and properly configured to recognize the Poly DA85.
- Restart your communication software or computer.
7. Especificacions
| Característica | Detall |
|---|---|
| Dimensions del producte | 2.95 x 0.98 x 0.39 polzades |
| Pes de l'article | 1.06 unces |
| Número de model de l'article | 218267-01 |
| Fabricant | Poli |
| Dispositius compatibles | Auriculars |
| Usos específics per al producte | Telèfon |
| Tipus de connector | USB |
| Color | Negre |
8. Garantia i Suport
Per obtenir informació sobre la garantia i assistència tècnica, consulteu la pàgina oficial de Poly weblloc web o poseu-vos en contacte amb el vostre distribuïdor autoritzat de Poly. Conserveu el rebut de compra per a reclamacions de garantia.
També poden haver-hi recursos en línia i preguntes freqüents a les pàgines d'assistència del fabricant.