1. Introducció
This manual provides instructions for the installation, operation, and maintenance of your Volcora 80mm Thermal Receipt Printer. This high-speed POS printer features an auto-cutter and offers USB and Ethernet connectivity, making it suitable for various business environments.
2. Informació de seguretat
- Assegureu-vos que la impressora estigui connectada a una presa de corrent amb connexió a terra.
- No exposeu la impressora a l'aigua ni a una humitat excessiva.
- Eviteu col·locar la impressora sota la llum solar directa o a prop de fonts de calor.
- Use only specified thermal paper rolls.
- Do not attempt to open or repair the printer yourself. Contact qualified service personnel.
3. Contingut del paquet
Verifiqueu que tots els elements siguin presents al paquet:
Image: Package contents including the printer, power adapter, paper roller, USB cable, CD, manual, and sample receipt paper.
- Impressora de recepció tèrmica
- Adaptador d'alimentació
- Corró de paper
- Cable USB
- CD (for drivers and software)
- Manual d'usuari
- Sample Receipt Paper Roll
4. Producte acabatview
4.1. Printer Components and Interfaces
Image: Rear interfaces of the printer, including LAN (A), USB (B), RJ11 cash drawer (C), and Power (D) ports.
Imatge: Diversos views of the printer, showing indicator lights for Power, Error, Paper, and a Feed button.
The printer features multiple connectivity options and indicator lights for easy status monitoring:
- Port LAN: Per a connexió Ethernet.
- Port USB: Per a la connexió directa a un ordinador.
- Port RJ11: Per connectar un calaix portamonedes.
- Port d'alimentació: Per connectar l'adaptador de corrent.
- Llums indicadores: Power, Error, and Paper status.
- Botó d'alimentació: To advance paper manually.
5. Configuració
5.1. Connexió de la impressora
- Connect the power adapter to the printer's power port and then to a power outlet.
- Connect the USB cable from the printer to your computer, or connect an Ethernet cable from the printer to your network router/switch.
- If connecting a cash drawer, use the RJ11 cable to connect it to the printer's cash drawer port.
5.2. Càrrega de paper tèrmic
Image: Open printer showing the large paper roll capacity and sensors for paper out, cover open, cutter jam, and paper jam.
- Open the printer cover by pressing the release button.
- Insert a new 80mm thermal paper roll into the paper compartment, ensuring the paper feeds from the bottom and the leading edge extends past the cutter.
- Tanqueu la coberta de la impressora fermament fins que encaixi al seu lloc.
5.3. Driver Installation and Software Compatibility
Image: Compatibility matrix indicating supported operating systems (Windows, MacOS, Linux, VirtualCom, Android, RaspberryPi, iOS) for USB, USB+Ethernet, and USB+WiFi interfaces.
Image: List of compatible POS systems (Loyverse, SumUp, Gloria Food, FoodZaps, TabShop POS, POSAPP.vn POS, Olsera POS, KaHero POS) and non-compatible systems (Toast, Ubereats, Grubhub, Doordash, Postmates, Clover, Shopify). Note for Square support is also included.
Install the necessary drivers from the provided CD or download them from the Volcora support website. The printer supports:
- Interfície Ethernet: Windows, Mac OS, Linux, VirtualCom, Android, RaspberryPi, and iOS.
- Interfície USB: Windows, Mac OS, Linux, VirtualCom, and Android.
Nota: This printer does not support Bluetooth or WiFi printing (unless a specific WiFi variant is purchased). For custom applications on iOS and Android via Ethernet, an SDK is required.
POS Software Compatibility:
- Compatible: Loyverse, SumUp, Gloria Food, FoodZaps, TabShop POS, POSAPP.vn POS, Olsera POS, KaHero POS.
- No compatible: Ubereats, Grubhub, Doordash, Postmates, Clover, Shopify, Toast.
- For Square support, please contact Volcora customer support.
6. Funcionament
6.1. Impressió bàsica
Image: Printer in operation, demonstrating fast printing at 260mm/s and the auto-cutter function.
Imatge: Example of a high-resolution receipt printout (576 dots/line).
Once connected and drivers are installed, send print commands from your POS software or application. The printer will automatically print and cut receipts at a speed of up to 260mm/s.
6.2. Instal·lació de muntatge a la paret
Image: The printer can be used as a desktop unit with non-slip rubber feet or wall-mounted using the two hanging holes at the bottom.
The printer includes two hanging holes at the bottom for wall mounting. Securely attach the printer to a wall using appropriate hardware (not included) to save counter space, especially in kitchen environments.
7. Manteniment
7.1. Neteja de la impressora
- Regularly clean the exterior of the printer with a soft, dry cloth.
- To clean the thermal print head, use an alcohol swab or a specialized thermal printer cleaning pen. Ensure the printer is off and cooled down before cleaning.
7.2. Thermal Print Head Care
The thermal print head is a critical component. Proper maintenance is essential to prevent faded text and ensure print quality. Clean the print head regularly, especially after changing paper rolls or if print quality degrades.
7.3. Substitució del rotlle de paper
Replace the thermal paper roll when the paper-out indicator lights up or when the end of the roll is near. Follow the paper loading instructions in Section 5.2.
8. Solució De Problemes
8.1. Problemes comuns i solucions
| Problema | Causa possible | Solució |
|---|---|---|
| La impressora no imprimeix | No power, incorrect connection, driver issue, paper out. | Check power cable, USB/Ethernet connection, driver installation, and paper roll. |
| Faded or blank prints | Incorrect paper type, thermal print head dirty or worn. | Ensure thermal paper is used. Clean the thermal print head. If issue persists, contact support. |
| Embús de paper | Càrrega incorrecta del paper, objecte estrany. | Open cover, remove jammed paper carefully, reload paper correctly. |
| Cash drawer not opening | Incorrect connection, software command issue. | Check RJ11 cable connection. Verify POS software settings for cash drawer trigger. |
8.2. Error Indicators
Refer to the indicator lights on the printer for status:
- Llum de potència: Indica l'estat d'alimentació.
- Llum de paper: Indicates paper-out or paper jam.
- Llum d'error: Indicates a general error. Consult the manual or support for specific error codes if available.
9. Especificacions
| Característica | Detall |
|---|---|
| Marca | Volcora |
| Número de model | 810041567352 |
| Tecnologia d'impressió | Tèrmica |
| Tecnologia de connectivitat | Ethernet, USB |
| Sortida de la impressora | Monocrom |
| Velocitat màxima d'impressió en monocrom | 260 mm/s (210 ppm) |
| Resolució | 203 x 203 DPI (576 dots/line) |
| Mida del paper | 79.5 millimeters (80mm) |
| Vida útil del tallador automàtic | Fins a 1.5 milions de talls |
| Port del calaix d'efectiu | RJ11 |
| Dimensions del producte (P x A x A) | 4.65 "P x 7.05" W x 4.65" H |
| Dispositius compatibles | Windows, Mac OS, Linux, VirtualCom, Android, RaspberryPi, iOS (Ethernet only for iOS/RaspberryPi) |
| Característiques especials | Auto Cutter, Wall Mount Option |
10. Garantia i Suport
10.1. Informació de la garantia
All Volcora products are backed by a limited lifetime warranty. Please retain your proof of purchase for warranty claims.
10.2. Atenció al client
For assistance with setup, connection, compatibility, or any other product-related issues, please contact Volcora customer support. Our team is based in the United States and ready to help.
Suport Weblloc: volcora.com/pages/support-center