Manual d'instruccions de Square Reader (2a generació)

Introducció

This manual provides essential information for the setup, operation, and maintenance of your Square Reader (2nd generation). Please read these instructions carefully to ensure proper use and optimal performance of your device.

Configuració

Follow these steps to set up your Square Reader and begin accepting payments.

Baixeu l'aplicació de punt de venda Square: Install the free Square Point of Sale app on your compatible iOS or Android device.
Càrrega al lector: Ensure your Square Reader is fully charged before first use. Connect it to a power source using the provided USB cable. The built-in battery is designed to last all day.
Connecteu-vos mitjançant Bluetooth: Open the Square Point of Sale app on your device. Navigate to the settings and select 'Connect a Reader'. Follow the on-screen prompts to pair your Square Reader wirelessly via Bluetooth LE. Once paired, the reader will remain connected to your device, eliminating the need to re-pair daily.

Three steps for setting up the Square Reader: Download app, Connect via Bluetooth, Press charge. — An infographic illustrating the three main steps to set up and use the Square Reader: 1. Download the Square Point of Sale app, 2. Connect Square Reader via Bluetooth, 3. Press charge to take a payment.

Instruccions de funcionament

The Square Reader (2nd generation) supports various payment methods.

Accepting Chip and PIN Payments

Initiate a transaction in the Square Point of Sale app.
Insert the customer's chip card into the slot on the front of the Square Reader.
Instruct the customer to enter their PIN on your device (if required) and follow any on-screen prompts.
Wait for the transaction to complete and remove the card.

Hand inserting a chip card into the Square Reader (2nd generation). — This image shows a hand inserting a credit card with a chip into the slot of the Square Reader. The reader is white and square-shaped, with a green indicator light visible.

Accepting Contactless Payments (NFC, Apple Pay, Google Pay)

Initiate a transaction in the Square Point of Sale app.
Instruct the customer to hold their contactless card or NFC-enabled device (e.g., smartphone with Apple Pay or Google Pay) near the contactless symbol on the Square Reader.
Wait for the transaction to complete. A confirmation will appear on your device.

Hand tapping a contactless card on the Square Reader (2nd generation). — A hand is shown holding a credit card above the Square Reader, indicating a contactless payment. The reader has a contactless payment symbol on its surface.

Smartphone making a contactless payment with the Square Reader (2nd generation). — A smartphone is shown making a contactless payment by tapping it against the Square Reader. The phone screen displays a payment confirmation.

Manual Entry and Invoicing

The Square Point of Sale app also allows you to manually key in credit card numbers or send invoices directly to customers.

Person managing Square Point of Sale dashboard on a laptop. — A person is shown using a laptop to manage their business operations through the Square Point of Sale dashboard, with a smartphone displaying the Square app next to it.

Manteniment

To ensure the longevity and proper functioning of your Square Reader, follow these maintenance guidelines:

Neteja: Feu servir un drap suau, sec i sense borrissol per netejar l'exterior del lector. Eviteu utilitzar netejadors abrasius, dissolvents o esprais directament sobre el dispositiu.
Càrrega: Regularly charge your reader using the provided USB cable. Avoid overcharging for extended periods.
Emmagatzematge: Guardeu el lector en un lloc fresc i sec, allunyat de la llum solar directa i de temperatures extremes.
Manipulació: Handle the device with care. Avoid dropping it or exposing it to excessive force or moisture.

Resolució de problemes

If you encounter issues with your Square Reader, refer to the following common solutions:

El lector no es connecta:
- Ensure Bluetooth is enabled on your device and the reader is within range.
- Check if the reader's battery is charged.
- Restart both your mobile device and the Square Reader.
- Forget the device in your phone's Bluetooth settings and re-pair through the Square app.
Payment Not Processing:
- Verify the card is inserted correctly for chip payments or tapped correctly for contactless.
- Ensure the customer's card is valid and has sufficient funds.
- Comproveu la vostra connexió a Internet.
- Update the Square Point of Sale app to the latest version.
Reader Not Charging:
- Proveu un cable USB i un adaptador de corrent diferents.
- Ensure the charging port on the reader is clean and free of debris.

For further assistance, please refer to the official Square support weblloc.

Especificacions

Característica	Detall
Model	Square Reader (2nd generation)
Connectivitat	Bluetooth LE
Compatibilitat	Dispositius iOS i Android
Supported Payment Types	Chip and PIN cards, Contactless cards (NFC), Apple Pay, Google Pay
Credit Card Processing Rate (Canada)	2.65% per transaction
INTERAC Debit Processing Rate (Canada)	0.75% + 7¢ per transaction
Fund Transfer Speed	1-2 business days
Bateria	Built-in, designed for all-day use

Comparison table of various Square payment devices and their features. — A detailed comparison table outlining different Square payment devices, including Square Reader, Square Stand, Square Kiosk, Square Handheld, Square Terminal, and Square Register, along with their payment types, device requirements, and internet connection methods.

Garantia i Suport

For information regarding the warranty of your Square Reader (2nd generation), please refer to the official Square website or the documentation included with your purchase. Square provides comprehensive support resources, including online help articles, community forums, and direct customer service.

Assistència en línia: Visita squareup.com/ajuda for detailed guides and FAQs.

	Preguntes freqüents sobre Square Reader: pagaments sense contacte i amb xip Preguntes freqüents sobre el lector Square Reader per a dispositius sense contacte i amb xip, que tracten el lliurament, les característiques, les devolucions, la compatibilitat de dispositius, els tipus de pagament, l'emparellament i la resolució de problemes.
	Guia d'inici de Square Terminal Una guia concisa per configurar i utilitzar el terminal Square per acceptar pagaments, incloent-hi instruccions de cobrament, càrrega de paper de rebut i mètodes de pagament.
	Guia de pagaments fora de línia de Square: gestió de les interrupcions del servei Una guia completa de Square sobre com gestionar i processar pagaments fora de línia durant les interrupcions d'Internet o del servei de Square, garantint la continuïtat del negoci.
	Square Reader: Guia d'introducció Una guia completa per configurar i utilitzar el Square Reader per a pagaments sense contacte, amb xip i amb banda magnètica. Aprèn sobre la càrrega, l'emparellament, l'acceptació de pagaments, les devolucions i la protecció del maquinari.
	Guia d'inici de Square Reader Una guia concisa per configurar i utilitzar el vostre Square Reader per a pagaments sense contacte i amb xip, que inclou l'emparellament, els mètodes de pagament i l'estat de la bateria.
	Preguntes freqüents sobre Square Reader: compatibilitat, Wi-Fi, càrrega i pagaments Preguntes freqüents sobre el Square Reader, que tracten la compatibilitat del dispositiu, els requisits de Wi-Fi, la càrrega i els mètodes de pagament acceptats com ara sense contacte, xip, PIN, Apple Pay i Google Pay.

Square Square Reader (2nd generation)