REOLINK TrackMix PoE 4K Dual-Lens PTZ Security Camera System User Manual

1. Producte acabatview

The REOLINK TrackMix PoE is a 4K dual-lens PTZ (Pan-Tilt-Zoom) security camera system designed for outdoor surveillance. It features advanced functionalities such as auto-tracking, smart detection, and flexible storage options, all powered via Power over Ethernet (PoE).

Característiques principals:

• Dual View: Simultàniament view wide-angle and close-up details on one screen using its 2.8mm wide-angle lens and 8mm telephoto lens.
• Zoom híbrid 6X: The telephoto lens automatically zooms in on detected targets for detailed views.
• Panoràmica de 355° i inclinació de 90°: The camera can rotate horizontally and vertically to follow subjects.
• Seguiment automàtic: Automatically tracks people, vehicles, and pets within its detection zone.
• Detecció intel·ligent: Differentiates between people, vehicles, and pets to reduce false alarms.
• Enregistrament 24/7: Continuous recording to a microSD card or Reolink NVR.
• AI Video Search: Quickly locate specific events in recorded footage without subscription fees.
• PoE Convenience: Simplified installation with power and data transmission over a single Ethernet cable.
• Alertes instantànies: Triggers spotlights and sirens upon suspicious motion detection, sending push/email notifications.

2. Configuració i instal·lació

2.1 Què hi ha a la caixa

Before you begin, ensure you have all components:

• REOLINK TrackMix PoE Camera
• Placa de muntatge
• Plantilla de muntatge
• Cargols i ancoratges de paret
• Waterproof Lid for Ethernet Connector
• Guia d'inici ràpid

Nota: A PoE switch or Reolink NVR (for power and network connection) and an Ethernet cable are required but not included. A DC 12V power adapter is also not included if not using PoE.

2.2 Initial Setup (Power On & App Configuration)

1. Connecteu la càmera: Connect the camera to a PoE switch using an Ethernet cable. Then, connect the PoE switch to your router's LAN port with another Ethernet cable.
2. Descarrega l'aplicació Reolink: Scan the QR code in the Quick Start Guide or search for 'Reolink' in your app store to download the latest version of the Reolink App.
3. Afegeix una càmera a l'aplicació:
   • Detecció automàtica: Ensure your phone is connected to the same network as the camera. In the Reolink App settings, enable 'Add Devices Automatically'. The camera should appear in the device list. Tap it to initialize.
   • Suma manual: Tap the '+' button in the app, then choose 'Input UID/IP' to enter the camera's UID (found on the camera label) or IP address. Alternatively, tap 'LAN' to find devices within your local network.
4. Inicialitzar la càmera: Follow the on-screen prompts to create a device password and name your camera.

2.3 Instal·lació física

The camera can be mounted on a wall or ceiling. Ensure the mounting location provides a clear field of view and is within range of your network connection.

Image: Stable PoE Connection. This diagram illustrates how to connect the camera using a PoE switch to your router for both power and data.

1. Preparació de la ubicació de muntatge: Feu servir la plantilla de muntatge proporcionada per marcar els forats a la paret o al sostre.
2. Forats: Drill holes at the marked positions. Insert wall anchors if installing on masonry.
3. Fixeu la base de muntatge: Secure the camera's mounting base to the wall or ceiling using the screws.
4. Adjust Camera Direction: After mounting, use the Reolink App or Client software to pan and tilt the camera to achieve the desired viewangle de ing.
5. Impermeabilitzar la connexió: Install the waterproof lid over the Ethernet cable connector to prevent water intrusion and ensure long-lasting performance.

Imatge: Detallada view of the camera's components and ports, including the reset button, microSD card slot, and cable connections.

2.4 Important Notes for Camera Placement:

• Avoid pointing the camera directly at sunlight, mirrors, or glass windows to prevent image quality issues.
• Ensure the camera is mounted securely to prevent accidental falls.

3. Funcionament de la càmera

3.1 Viu View i Dual View

Access the live feed through the Reolink App or Client software. The dual-lens design allows you to see both a wide-angle overview and a zoomed-in detail simultaneously on one screen.

Image: Dual Lens for Immersive Visual Experience. This image demonstrates the simultaneous wide-angle and zoomed-in views provided by the dual-lens system.

3.2 Auto Tracking and Pan-Tilt-Zoom (PTZ)

The camera features 355° pan and 90° tilt capabilities. When motion is detected, the camera can automatically track the subject. You can also manually control the pan and tilt via the app.

Image: 355° Auto Zoom Tracking, Fast Positioning. This image illustrates the camera's ability to automatically track moving subjects across a wide area.

Modes de seguiment:

The TrackMix PoE offers three tracking modes:

• Digital Tracking: The camera tracks targets only within the range of the wide-angle lens. If the target moves out of this range, tracking stops. Recommended for smaller monitoring areas (up to 100° field of view, ~10m distance).
• Digital Tracking First: The camera first tracks and zooms digitally. When the target approaches the edge of the wide-angle lens's field of view, the camera starts to pan and tilt to keep the target in frame. Suitable for larger areas (>100° field of view, ~10m distance).
• PT Tracking First: The camera tracks and zooms as normal. When the target is about to reach the edge of the telephoto lens's field of view, the camera pans and tilts to maintain tracking. Also suitable for larger areas (>100° field of view, ~10-15m distance).

3.3 Detecció intel·ligent i alertes

The camera's AI can distinguish between people, vehicles, and pets, minimizing irrelevant alerts. Upon detection, the camera can trigger its built-in spotlights and siren, and send instant push notifications or email alerts to your device.

Image: Harsh Warning for the Unwelcome. This image shows the camera's smart detection capabilities triggering spotlights and sending alerts.

3.4 Visió nocturna

The camera provides full-color night vision with 4K clarity, utilizing its spotlights. It also supports infrared night vision for discreet monitoring in low-light conditions.

Image: Full-Color Night Vision with 4K Clarity. This image compares the visual output of the camera with spotlights on versus infrared night vision.

3.5 Enregistrament i emmagatzematge

Recordings can be stored locally on a microSD card (up to 512GB, sold separately), a Reolink NVR, or uploaded to an FTP server. No subscription fees are required for these storage options.

Image: Flexible Recording Options. This image displays the various recording and storage methods available for the camera.

3.6 AI Video Search

The Reolink App allows you to search through recorded videos using AI. You can filter by detection modes (people, vehicles, pets) and control the timeline to quickly locate specific events without manually scrubbing through footage.

3.7 Integració de la llar intel·ligent

The camera is compatible with Home Assistant, allowing for integration into your existing smart home ecosystem.

Image: Works with Home Assistant. This image shows the camera's integration with the Home Assistant platform.

4. Manteniment

• Neteja: Netegeu regularment la lent i la carcassa de la càmera amb un drap suau iamp drap per garantir una qualitat d'imatge nítida. Eviteu productes de neteja abrasius.
• Actualitzacions de firmware: Check the Reolink App or weblloc web periòdicament per obtenir actualitzacions de firmware per garantir un rendiment òptim i l'accés a noves funcions.
• Inspecció del cable: Periodically inspect all cables for any signs of wear or damage, especially the Ethernet cable, to maintain a stable connection.

5. Solució De Problemes

• Sense alimentació/connexió: Ensure the Ethernet cable is securely connected to both the camera and the PoE switch/NVR. Verify the PoE switch/NVR is powered on and functioning correctly.
• Lagging Live View: This can be caused by network congestion or insufficient bandwidth. Ensure your network is stable and has adequate bandwidth for 4K streaming. Reduce video quality settings in the app if necessary.
• Falses alarmes: Adjust the sensitivity of motion detection and configure detection zones in the Reolink App to minimize triggers from irrelevant movements (e.g., swaying trees).
• NVR Compatibility: If using with a Reolink NVR, ensure your NVR's hardware version (H3MB18, N2MB02, or N3MB01) is compatible and has the latest firmware update to correctly display dual-lens UI.
• Problemes de qualitat de la imatge: Check the lens for dirt or obstructions. Ensure the camera is not pointed directly at strong light sources or reflective surfaces.

6. Especificacions

7. Garantia i Suport

7.1 Informació de la garantia

The REOLINK TrackMix PoE camera typically comes with a Garantia limitada d'2 any. Please refer to your purchase documentation or the official Reolink weblloc web per conèixer els termes i condicions específiques de la garantia.

7.2 Atenció al client

For technical assistance, troubleshooting, or product inquiries, please visit the official Reolink support website or contact their customer service through the Reolink App.

Reolink Weblloc: reolink.com