Retekess WiFi Caregiver Pager Medical Alert System User Manual

1. Introducció

The Retekess WiFi Caregiver Pager Medical Alert System is designed to provide reliable communication for caregivers and individuals needing assistance. This system includes a main host receiver (TH011) and emergency SOS call buttons (TH012/TH013), offering features like APP monitoring, adjustable volume, multiple ringtones, and a wide wireless range. It is suitable for various applications, including elderly care, patient monitoring, and general family assistance.

2. Informació de seguretat

2.1 RF Energy Exposure and Product Safety Guide

Before using this device, please read this guide which contains important operating instructions for safe usage, control information and operational instructions for compliance with RF Energy Exposure limits in applicable national and international standards. User instructions should accompany the device when transferred to other users.

2.2 Unauthorized Modification and Adjustment

Changes or modifications not expressly approved by the party responsible for compliance may void the user's authority granted by the local government radio management departments to operate this radio and should not be made. To comply with the corresponding requirements, transmitter adjustments should be made only by or under the supervision of a person certified as technically qualified to perform transmitter maintenance and repairs in the private land mobile and fixed services as certified by an organization representative of the user of those services. Replacement of any transmitter component (crystal, semiconductor, etc.) not authorized by the local government radio management departments equipment authorization for this radio could violate the rules.

2.3 Compliment de la FCC

Aquest dispositiu compleix la part 15 de les normes FCC. El funcionament està subjecte a les dues condicions següents: (1) Aquest dispositiu no pot causar interferències nocives. (2) Aquest dispositiu ha d'acceptar qualsevol interferència rebuda, incloses les interferències que puguin causar un funcionament no desitjat.

Nota: This equipment has been tested and found to comply with the limits for a Class B digital device. These limits are designed to provide reasonable protection against harmful interference in a residential installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorienta o reubica l'antena receptora.
• Augmentar la separació entre l'equip i el receptor.
• Connecteu l'equip a una presa d'un circuit diferent d'aquell al qual està connectat el receptor.
• Consulteu el distribuïdor o un tècnic de ràdio/TV amb experiència per obtenir ajuda.

2.4 Licence-Exempt Radio Apparatus

Aquest dispositiu conté transmissor(s)/receptor(s) exempt(s) de llicència que compleixen amb els RSS exempts de llicència d'Innovation, Science and Economic Development Canada. El funcionament està subjecte a les dues condicions següents: (1) Aquest dispositiu no pot causar interferències. (2) Aquest dispositiu ha d'acceptar qualsevol interferència, incloses les interferències que puguin causar un funcionament no desitjat del dispositiu.

2.5 Protect Your Hearing

• Utilitzeu el volum més baix necessari per fer la vostra feina. Augmenteu el volum només si esteu en un entorn sorollós.
• PRECAUCIÓ: Exposure to loud noises from any source for extended periods of time may temporarily or permanently affect your hearing. The louder the radio's volume, the less time is required before your hearing could be affected. Hearing damage from loud noise is sometimes undetectable at first and can have a cumulative effect.

2.6 Seguretat de la bateria

• En cas de fuga d'una bateria, no deixeu que el líquid entri en contacte amb la pell o els ulls. En cas de contacte, renteu la zona afectada amb abundant aigua i busqueu assessorament mèdic immediatament.
• Si s'ha submergit una ràdio o una bateria a l'aigua, si us plau, assequeu-la i netegeu-la abans d'utilitzar-la. No assequeu la ràdio o la bateria amb un aparell o font de calor, com ara un assecador de cabells o un forn de microones. Si la ràdio s'ha submergit en una substància corrosiva (per exemple, aigua salada), esbandiu la ràdio i la bateria amb aigua dolça i, a continuació, assequeu-les.
• Apagueu la ràdio abans de treure o instal·lar una bateria. Guardeu les bateries de recanvi de manera segura. Eliminar les piles usades immediatament i amb seguretat.
• Els terminals d'alimentació de la bateria no han de ser curtcircuits.
• Les piles s'han de treure de l'aparell quan no s'utilitzin durant llargs períodes de temps (mesos). Les bateries han d'anar tancades en un embalatge de protecció especial (com ara bosses de plàstic segellades o variants) que s'han de conservar per protegir-les de la condensació durant el temps que s'escalfen a temperatura ambient.
• Les bateries esgotades s'han de treure de l'equip.
• No desmunteu, obriu o tritureu les bateries. Les bateries només han de ser desmuntades per persones amb formació.
• Eliminació d'una bateria al foc, o un forn calent, o aixafament o tall mecànic d'una bateria, que pot provocar una explosió.
• Batteries shall be charged at 10℃~40℃ environment temperature specified. If the environment temperature is lower than 0°C, the charge shall be prohibited.
• Les bateries recarregables només les poden carregar adults o nens de 8 anys com a mínim sota la supervisió d'un adult.
• Desconnecteu el carregador de la presa de CA abans d'intentar qualsevol manteniment o neteja.
• NO carregueu MAI una bateria tret que sigui una bateria recarregable.
• No barregeu piles alcalines, estàndard (carboni-zinc) o recarregables (Ni-Cd; Ni-MH).
• Les bateries s'han d'introduir amb la polaritat correcta. La substitució d'una bateria per un tipus incorrecte pot anul·lar la salvaguarda. Hi haurà risc d'incendi o d'explosió si es substitueix una bateria per una de tipus incorrecte.
• Do not mix batteries of different manufacture, capacity, size, or type within a device.
• Si el compartiment de la bateria (si escau) no es tanca de manera segura, deixeu d'utilitzar el producte i manteniu-lo lluny dels nens.
• Never put batteries in your mouth. Swallowing may lead to serious injury or death. If you think batteries might have been swallowed or otherwise placed inside any part of the body, please seek immediate medical attention and contact the local poison control center.

WARNING: CHOKING HAZARD – Small Parts. Not suitable for children under 3 years old.

3. Contingut del paquet

El paquet inclou els articles següents:

Diagram showing all items included in the package: Host, Call Button, Lanyard, 5V1A Micro USB Charging Cable, Type-C Charging Cable, Hanging Nails, Back Clamp, and User Manual.

• 1 x Host (TH011)
• 1 x Call Button (TH012/TH013)
• 1 x cordó
• 1 cable de càrrega micro USB de 5V1A
• 1 x cable de càrrega tipus C
• 2 claus penjants
• 1 x Tapa posterioramp
• 1 x Manual d'usuari

Note: The quantity of call buttons and accessories may vary depending on the specific package purchased.

4. Producte acabatview

4.1 Host (TH011) Diagram

Diagram of the TH011 Host with numbered parts, showing indicator light, USB Type-C power interface, external wired alarm interface, volume setting/pairing button, power/mode button, function setting/network distribution button, back clip, and trumpet.

1. Llum indicadora
2. Interfície d'alimentació USB tipus C
3. External wired alarm interface
4. Volume setting button/pairing button
5. Botó d'encesa/botó de mode
6. Function setting button/network distribution button
7. Back clip (including assembly holes)
8. Trompeta

4.2 Extension (TH012/TH013 Call Button) Diagram

Diagram of the TH012/TH013 Call Button with numbered parts, showing lanyard position and function buttons.

1. Lanyard position
2. Function buttons (SOS button)

5. Especificacions

5.1 Host (TH011) Specifications

5.2 Extension (TH012/TH013) Specifications

6. Configuració

6.1 Host Installation

The host can be installed in two ways:

6.1.1 Flat Installation

Place the host flat on a desktop or any stable surface. No back clip is needed for this method.

6.1.2 Instal·lació a la paret

Attach the back clip to the host. Then, use the nail holes on the back clip to securely mount the host to a wall.

Image showing the host placed flat on a table and wall-mounted on a wall, demonstrating flexible installation options.

6.2 Host Power On/Off

6.2.1 Encès

When the host is powered off, press and hold the lock button for 1.5 seconds. The host will emit a quick "beep" sound, and the green light will flash once. Then, another "beep" sound will follow, and the LED indicator light will flash once in a cycle, indicating the host is turned on.

If the host is powered off, connect the USB cable to power it on. The host will beep quickly, the green light will flash once, then beep again, and the LED indicator light will flash in a cycle, automatically turning on.

Nota: If the battery is at 0%, you cannot press the button to turn on the host.

6.2.2 Apagat

When the host is powered on, press and hold the lock button for 3 seconds. The host will emit a beep sound, and the LED red light will light up once. Release the lock button. The host will report an APP-host shutdown prompt, and the LED indicator will flash red 3 times quickly, emitting three beeps. The host is now shut down.

Product demonstration video showing features like ringtone selection, volume adjustment, charging, wall mounting, APP connection, and SOS button functionality.

6.3 Call Button Charging (TH012)

Unscrew the back shell of the call button counterclockwise. Connect a Micro USB cable to the USB port inside to charge the battery. The red indicator light stays on during charging and turns off when fully charged.

6.4 Call Button Installation

The call button can be used in two ways:

6.4.1 Lanyard Use

After opening the back cover, tie the lanyard to the designated position and then tighten the back cover clockwise. The button can then be worn around the neck.

Image of a person wearing the portable call button with a lanyard, highlighting its lightweight and portable design.

6.4.2 Adhesive Mounting

Apply the double-sided adhesive tape to the back cover of the button. Then, install the button on a wall or other desired flat surface.

6.5 Instal·lació i connexió de l'aplicació

To utilize the full features of the system, download and connect to the companion mobile application.

6.5.1 Descarrega l'APP

Scan the QR code below or search for "Tuya Smart" or "Smart Doodle" in your mobile device's App Store (Google Play Store for Android, App Store for iOS) to download and install the application.

QR code for downloading the Tuya Smart APP. Scan this code to quickly access the application download page.

6.5.2 Registre del compte d'usuari

When opening the "Tuya Smart" APP for the first time, you will need to register a new user account.

6.5.3 Network Access Configuration (Host - TH011)

Ensure your mobile phone is connected to the 2.4GHz WiFi network that your host will use. The host supports both Bluetooth and Intelligent Connection methods.

6.5.3.1 Connexió Bluetooth

1. Assegureu-vos que el Bluetooth estigui habilitat al vostre telèfon mòbil.
2. Press and hold the function setting button on the host. The white LED indicator light on the host will start to flash quickly, indicating it has entered the WiFi configuration state.
3. Open the APP, go to the homepage, and click the "Add Device" icon.
4. The APP will automatically scan for nearby devices. Select the discovered "WiFi Alarm System" and click "Add".
5. Enter your WiFi network information (SSID and password) and click "Next" to complete the Bluetooth network configuration.

6.5.3.2 Intelligent Connection

1. Connect your mobile phone to the WiFi router. Ensure the router has normal internet access.
2. Open the APP, go to the homepage, and click the "Add Device" icon.
3. Select "WiFi Connector" under the "Others" category.
4. Enter your WiFi network information (SSID and password) and click "Next".
5. At this point, long press the function setting button on the host. The white LED indicator light will flash quickly, indicating it has entered the WiFi configuration state.
6. In the APP, confirm that the indicator light is flashing quickly and proceed to connect.

6.5.3.3 Connexió AP

1. Connect your mobile phone to the router's WiFi.
2. Open the APP, go to the homepage, and click the "Add Device" icon.
3. Select "WiFi Connector" under the "Others" category.
4. Enter your WiFi network information (SSID and password) and click "Next".
5. At this time, press and hold the function setting button and the power button on the host simultaneously. The host's LED white light will flash slowly, indicating it has entered the AP network configuration state.
6. In the APP, confirm that the indicator light is flashing slowly and proceed to connect.
7. The APP will prompt you to connect to the device's hotspot (named "Smart Life-XXXX", no password). Connect to this hotspot from your phone's WiFi settings.
8. Return to the APP to complete the connection.

6.5.4 Network Access Configuration (Call Button - TH012)

This section is only applicable to the TH012 model, which supports WiFi connectivity.

1. Ensure the button battery is not in a "low power" state.
2. Open the APP, go to the "All Devices" page, click the "Add Device" icon.
3. Select "Emergency Button - WiFi" under the "Sensors" category.
4. Remove the back cover of the button, press and hold the reset button. The red light will enter the flash network configuration state.
5. The APP will automatically search and find the button. Click "Add" and enter the WiFi password, then click "Next" to complete the network configuration.

7. Instruccions de funcionament

7.1 Host Button Settings

The host has several buttons for direct control:

• Selecció de tons de trucada: Short press the configuration key to select the desired music track. The host will play the selected music for confirmation.
• Arm/Disarm Mode: Short press the arm/disarm key to switch between arming and disarming states.
  • When arming: The host beeps once, and the LED light flashes once.
  • When disarming: The host beeps twice, and the LED light flashes twice.
  • If left behind to arm: The host beeps three times, and the LED light flashes three times.
• Ajust de volum: Short press the volume key to adjust the music volume. The volume will be automatically adjusted to the maximum when the host is powered off and on again.
• WIFI Configuration State: Long press the volume key to enter the WIFI configuration state.

7.2 Call Button Usage

To send an emergency alert:

• Short press the "SOS" area in the center of the button.
• The light will turn on to indicate successful triggering.
• The button sends call information to the host.

7.3 Instruccions d'ús de l'aplicació

The mobile APP allows for remote monitoring and control of the system:

• View Estat actual: Check the real-time status of the host.
• Armament/desarmament remot: Change the arming status of the host from anywhere.
• Registres històrics: Access a log of all operations, including arming, disarming, home mode, and SOS alerts.
• Accessories Management: Add or manage connected call buttons and other accessories. You can edit attributes like "Accessory Name" and "Device Enable".
• Host Settings: Adjust various host-related attributes such as scheduled/delayed arming/disarming, push switch settings, alarm duration, host volume, clear all accessories, and host language.
• Gestió de dispositius: Access device settings to rename the device, check its location, view device information (virtual ID, IP address, Mac address, signal strength), set offline reminders, share the device, access FAQs, create home screen shortcuts, check network status, and update firmware.
• Funció de l'escena: Create custom smart scenes for automated actions, such as triggering alerts based on specific conditions.

8. Manteniment

8.1 Low Battery Reminder

• Amfitrió (TH011): When the host's battery level drops below 20%, the APP will push a low battery reminder message. If the host battery is completely out of power, the APP will report a shutdown prompt message, the LED indicator will flash 3 times quickly, and three beeps will sound before the host automatically shuts down.
• Call Button (TH012/TH013): Quan la bateria voltage is lower than the specified value, after entering a semi-sleep state, if the button is triggered, the red light will flash four times. This indicates that the user needs to charge the battery. The mobile APP will also receive a low battery reminder.

8.2 Neteja

Regularly wipe the devices with a soft, dry cloth. Do not use harsh chemicals or abrasive cleaners. Ensure no liquid enters the device openings.

9. Solució De Problemes

If you encounter issues with your Retekess WiFi Caregiver Pager Medical Alert System, please refer to the following common solutions:

• Device not connecting to APP: Ensure your WiFi network is 2.4GHz. Check if the device is in pairing mode (flashing LED). Verify the WiFi password entered in the APP. Try restarting both the device and your router.
• No alert from host: Check if the host is powered on and has sufficient battery. Ensure the call button is paired correctly and has battery. Verify the volume settings on the host.
• Call button not responding: Check the battery level of the call button. Ensure it is within the wireless range of the host.
• Falses alarmes: Check the sensitivity settings in the APP if applicable (though this product primarily supports button calls). Ensure buttons are not accidentally pressed.
• Poor wireless range: Ensure there are no major obstructions (thick walls, large metal objects) between the host and the call button. Relocate the host to a more central location if possible.

Per a una resolució de problemes més detallada o per a problemes persistents, poseu-vos en contacte amb el servei d'atenció al client de Retekess.

10. Consells d'usuari

• Col·locació estratègica: Place the host in a central location within the home to maximize wireless range and ensure reliable communication with all call buttons. Consider wall-mounting for optimal signal.
• Comprovacions periòdiques de la bateria: Pay attention to low battery reminders from both the host and the APP for the call buttons. Timely charging ensures the system is always ready for use.
• Personalized Alerts: Experiment with the 32 different ringtones and 5 volume levels to find an alert that is easily noticeable but not overly startling for the user and caregiver.
• APP Customization: Utilize the APP's settings to customize features like delayed arming or specific scene functions to better suit your family's routine and needs.

11. Garantia i Suport

11.1 Garantia

Most new products carry a two-year manufacturer's warranty from the date of purchase. Please keep your guarantee card and proof of purchase for verification.

11.2 Exclusions from Warranty Coverage

• Danys causats per accident.
• Misuse or abuse of the product.
• Unauthorized alterations or repairs.
• Si el número de sèrie ha estat alterat, alterat o eliminat.

11.3 Informació de contacte

For assistance regarding repairs, service, or any other inquiries, please contact Retekess support:

• Correu electrònic: support@retekess.com
• Weblloc: www.retekess.com

You can also refer to the multi-language User Manual (including English, French, German, Italian, Spanish, Russian, etc.) by scanning the QR code provided in the product documentation or contacting customer service.

Alemanya Retevis Technology GmbH
Uetzenacker 29, 38176 Wendeburg
Retevis-Europa@outlook.com
Tel: +0049053029369179