Manual d'usuari del router CPE per a interiors ZYXEL NR5103 5G

1. Producte acabatview

The Zyxel NR5103 5G NR Indoor Router is designed to provide high-speed internet connectivity utilizing the latest 5G NR technology, while maintaining full compatibility with existing 4G networks. It is an ideal solution for Fixed Wireless Access (FWA) deployments, enabling premium broadband services in homes and workplaces. The NR5103 is certified with WiFi 6 (802.11ax) and EasyMesh R2, ensuring superior performance and extensive coverage. This device is compatible with networks in Europe, Asia, the Middle East, Africa, Australia, Brazil, and Chile.

Característiques principals:

• 3GPP Rel. 15 5G NR Sub-6 GHz DL 2xCA, supporting up to 4.67 Gbps (DL) / 2.5 Gbps (UL) with NSA & SA modes.
• WiFi 6 (11ax) 4x4 + 4x4 for enhanced performance and coverage.
• Integrated 4x4 MIMO with 4 high-performance 4G/5G antennas.
• Certified for WiFi 6 and EasyMesh R2 for optimal wireless experience.
• Remote management capabilities via TR-069 (TR-181 and TR-143 speed test) HTTPS/web GUI.
• Supports both Standalone (SA) and Non-Standalone (NSA) 5G architectures.
• Easy network setup and management through the Zyxel Air mobile application (iOS and Android).

2. Què hi ha a la caixa

En obrir el paquet, hauríeu de trobar els elements següents:

• ZYXEL NR5103 5G Indoor CPE Router (with EE Logo)
• Cable Ethernet RJ45
• Power Adapter (EU or UK Charger, depending on region)

3. Guia de configuració

Follow these steps to set up your ZYXEL NR5103 router:

1. Insereix la targeta SIM: Locate the 3FF/Micro SIM card slot on the device. Carefully insert your activated 5G/4G SIM card into the slot until it clicks into place. Ensure the SIM card is oriented correctly as indicated on the device.
2. Connectar l'alimentació: Connect the provided power adapter to the router's power port and then plug it into a wall outlet.
3. Encès: Press the 'ON/OFF' button on the back of the router to power it on. The LED indicators on the front will light up as the device starts.
4. Initial Connection (Optional - Wired): For a wired connection, connect one end of the RJ45 Ethernet cable to a LAN port on the router and the other end to your computer or network device.
5. Initial Connection (Wireless):
   • Utilitzant WPS: Press the WPS button on the router. Within two minutes, press the WPS button on your WiFi-enabled device (e.g., laptop, smartphone) to establish a secure connection automatically.
   • Connexió manual: On your WiFi-enabled device, search for available WiFi networks. Select the SSID (network name) printed on the label at the bottom or back of your router. Enter the WiFi password (also found on the label) to connect.
6. Zyxel Air App Setup: Download the Zyxel Air app from your device's app store (iOS or Android). Follow the in-app instructions for easy installation and local management of your router.
7. External Antennas (Optional): If you wish to use external antennas for improved signal reception, connect them to the four TS9 connectors on the back of the router. Ensure the 'Int/Ext' switch is set to 'Ext' for external antennas to be active.

4. Instruccions de funcionament

Once your ZYXEL NR5103 router is set up, you can begin using it to access the internet and manage your network.

4.1 Connexió de dispositius

• Connexió sense fil: Connect your smartphones, tablets, laptops, and other WiFi-enabled devices to the router's WiFi network using the SSID and password. The router supports WiFi 6 (802.11ax) for high-speed wireless connectivity.
• Connexió per cable: Use the two 100/1000/2500 Mbps Ethernet RJ-45 LAN ports to connect devices that require a stable wired connection, such as desktop computers, gaming consoles, or smart TVs. LAN2 can also be configured as an Ethernet WAN port.

4.2 Indicadors LED

The LED indicators on the front of the router provide important status information:

• Indicació d'alimentació: Mostra si el dispositiu està encès.
• SMS Status: Indica missatges SMS nous o no llegits.
• Intensitat del senyal: Mostra la intensitat del senyal cel·lular 5G/4G.
• Internet Connection Status: Shows if the router has an active internet connection.
• Radio Access Technology Status: Indicates whether the router is connected to a 5G or 4G network.
• WiFi AP Status: Shows the status of the WiFi access point.
• WPS Status: Indicates WPS activity.

4.3 Opcions de gestió

• Zyxel Air App: Use the mobile app for convenient local management, including initial setup, network monitoring, and basic configuration.
• Web GUI: Accedir al router webinterfície gràfica d'usuari (GUI) basada en web browser for advanced settings, configuration, and remote management. Refer to your router's documentation for the default IP address and login credentials.
• Remote Management (TR-069): The router supports TR-069 for remote management and diagnostics by your service provider.

5. Manteniment

Proper maintenance ensures the longevity and optimal performance of your ZYXEL NR5103 router.

5.1 actualitzacions de microprogramari

The router supports Firmware Over-The-Air (FOTA) updates. This allows for remote firmware upgrades and troubleshooting, ensuring your device always has the latest features and security patches. It is recommended to keep the firmware updated for best performance and security.

5.2 Condicions ambientals

Ensure the router is operated within the specified environmental conditions:

• Temperatura de funcionament: De 0 °C a 40 °C (32 °F a 104 °F)
• Humitat de funcionament: 10% a 90% HR (sense condensació)

Avoid placing the router in direct sunlight, near heat sources, or in areas with high humidity to prevent damage and ensure stable operation.

5.3 Neteja

Gently wipe the exterior of the router with a soft, dry cloth. Do not use liquid cleaners or abrasive materials, as they may damage the device.

6. Solució De Problemes

If you encounter issues with your ZYXEL NR5103 router, refer to the following common troubleshooting steps:

6.1 Sense connexió a Internet

• Comproveu la targeta SIM: Assegureu-vos que la targeta SIM estigui correctament inserida i activada.
• Comproveu la força del senyal: Observe the signal strength LED indicator. If the signal is weak, try repositioning the router or using external antennas (if applicable).
• Check APN Settings: Verify that the Access Point Name (APN) settings are correct for your mobile network operator. These can usually be configured via the web GUI or Zyxel Air app.
• Reinicieu l'encaminador: Power off the router, wait for 10 seconds, then power it back on.

6.2 Velocitat d'Internet lenta

• Intensitat del senyal: A weak cellular signal can lead to slow speeds. Try moving the router to a location with better signal reception.
• Congestió de la xarxa: Performance can be affected by network congestion from your mobile operator.
• WiFi Interference: Ensure your router is not placed near other electronic devices that might cause WiFi interference.
• Actualització del firmware: Assegureu-vos que el firmware del router estigui actualitzat.

6.3 Cannot Connect to WiFi

• Check WiFi Status LED: Ensure the WiFi AP status LED is on.
• Verifica la contrasenya: Double-check that you are entering the correct WiFi password (SSID and password are on the router's label).
• WPS: If using WPS, ensure both the router's and your device's WPS buttons are pressed within the time limit.
• Reset WiFi Settings: If issues persist, you may need to reset the WiFi settings via the web GUI or Zyxel Air app.

6.4 Restabliment de fàbrica

If all other troubleshooting steps fail, you can perform a factory reset. This will revert all settings to their default values. Locate the reset button (often a small pinhole) on the router, press and hold it for about 10 seconds using a paperclip or similar tool until the LEDs flash, then release. The router will restart with factory default settings.

7. Especificacions

*Note: Wireless speeds and data rates are theoretical maximums. Actual performance may vary based on network conditions, environment, and other factors.

8. Consells d'usuari

To maximize your experience with the ZYXEL NR5103 router, consider the following tips:

• Col·locació òptima: Place the router in a central location in your home or office, away from obstructions and potential sources of interference (e.g., microwaves, cordless phones) to ensure the best WiFi coverage and cellular signal reception.
• Antenes externes: If you are in an area with weak 5G/4G signal, consider purchasing and connecting external TS9 antennas. Experiment with their placement and direction for improved signal strength. Remember to switch the 'Int/Ext' toggle to 'Ext'.
• Regular Firmware Checks: Periodically check for firmware updates via the Zyxel Air app or web GUI. Updates often include performance improvements, new features, and security enhancements.
• Assegura la teva xarxa: Always use a strong, unique password for your WiFi network. Utilize WPA2+WPA3 security if available for enhanced protection.
• Utilize Zyxel Air App: The Zyxel Air app simplifies many management tasks. Use it for quick status checks, basic configurations, and to monitor connected devices.
• Xarxa de convidats: If available, enable a guest WiFi network for visitors to keep your main network secure and manage bandwidth usage.

9. Garantia i Suport

The ZYXEL NR5103 router is designed for reliability and performance. For any technical assistance or support, please refer to the official Zyxel support channels or your service provider.

9.1 Certificacions

This product complies with various international standards and certifications, including:

• CE/Safety
• FCC
• RoHS (Restriction of Hazardous Substances) Directive
• Certificat WiFi 6
• EasyMesh R2 Certified
• Directiva RAEE (Residus d'aparells elèctrics i electrònics).
• HSF (Hazardous Substance Free)

9.2 Suport tècnic

For further assistance, including advanced configuration or troubleshooting not covered in this manual, please contact Zyxel customer support or your internet service provider. You can also utilize the Zyxel Air app for local management and diagnostics.