POLY OBi202 VoIP Phone Adapter User Manual

1. Producte acabatview

The OBi202 is a versatile VoIP Telephone Adapter designed to manage both digital and analog communication needs. It features two on-board phone connections and supports up to four VoIP services, including SIP Internet phone services. This device enables users to make and receive phone calls and faxes, and to bridge mobile, fixed-line, and Internet telephone services. The OBi202 also supports the T.38 fax standard for reliable facsimile transmissions over the Internet.

Important Note: Google Voice support for this device ceased after May 15, 2014.

2. Contingut del paquet

Verify that all items listed below are included in your OBi202 package:

• OBi202 VoIP Gateway
• Adaptador d'alimentació (DC 12V)
• Cable Ethernet
• Guia d'inici ràpid

Figura 2.1: OBi202 VoIP Phone Adapter and its accessories.

3. Dispositiu acabatview

Familiarize yourself with the ports and indicators on your OBi202 device.

3.1. Ports del panell posterior

Figura 3.1: Rear panel of the OBi202 with labeled ports.

• Phone 1 (RJ-11): Connects to your primary analog telephone.
• Phone 2 (RJ-11): Connects to your secondary analog telephone.
• Port USB: For connecting OBi USB accessories (e.g., OBiWiFi, OBiBT, OBiLINE).
• Xarxa LAN (RJ-45): Connects to a computer or other network device for local network access.
• Internet (RJ-45): Connects to your broadband modem or router for Internet access.
• DC 12V Power: Es connecta a l'adaptador de corrent inclòs.

3.2. Top Panel LED Indicators

Figura 3.2: Top panel of the OBi202 with LED indicators.

• LED d'alimentació: Indica l'estat de l'alimentació. Verd fix quan està encès.
• LED d'Internet: Indicates Internet connection status. Solid green when connected.
• Phone 1 LED: Indicates activity on Phone 1 port. Flashes during calls.
• Phone 2 LED: Indicates activity on Phone 2 port. Flashes during calls.

4. Guia de configuració

Follow these steps to set up your OBi202 VoIP Phone Adapter.

4.1. Connexió inicial del maquinari

1. Connectar l'alimentació: Plug the DC 12V power adapter into the OBi202's power port and then into a wall outlet. The Power LED should illuminate.
2. Connectar-se a Internet: Use the provided Ethernet cable to connect the OBi202's Internet port to an available LAN port on your broadband modem or router. The Internet LED should illuminate.
3. Connect Telephone(s): Connect your analog telephone(s) to the Telèfon 1 i/o Telèfon 2 ports using standard RJ-11 phone cables.
4. (Optional) Connect to LAN: If you wish to connect a computer or other network device directly to the OBi202, use an Ethernet cable to connect it to the LAN port.
5. (Optional) Connect USB Accessory: If using an OBi USB accessory (e.g., OBiWiFi for wireless connectivity, OBiBT for Bluetooth, OBiLINE for PSTN pass-through), plug it into the USB port.

4.2. Online Configuration

The OBi202 requires online configuration to connect to VoIP services.

1. Access OBiTALK Portal: Obre a web browser on a computer connected to your network and navigate to the OBiTALK portal (usually www.obitalk.com).
2. Crea un compte/Iniciar sessió: If you are a new user, create an OBiTALK account. Existing users should log in.
3. Afegeix un dispositiu: Follow the on-screen instructions to add your OBi202 device to your account. This typically involves entering the device's serial number.
4. Configure VoIP Services: Once your device is added, you can configure up to four VoIP service providers (e.g., Anveo, Callcentric, Vitelity, VoIP.ms) through the OBiTALK portal. Select the desired service provider and follow their specific setup instructions.
5. Aplica la configuració: After configuring your services, the settings will be pushed to your OBi202 device. The device may reboot during this process.

5. Instruccions de funcionament

Once configured, your OBi202 is ready for use.

5.1. Fer i rebre trucades

• Fer una trucada: Pick up your connected analog phone. You should hear a dial tone. Dial the desired phone number. The OBi202 will route the call through your configured VoIP service.
• Recepció d'una trucada: When an incoming call arrives, your connected phone(s) will ring. Pick up the handset to answer the call.
• Using Multiple Services: If you have multiple VoIP services configured, you may need to dial a prefix (e.g., **1 for Service Provider 1, **2 for Service Provider 2) before the phone number, depending on your OBiTALK configuration. Refer to your OBiTALK portal settings for specific dialing rules.

5.2. Característiques clau

• VoIP ATA Support: Supports up to 4 VoIP accounts (SIP) for various BYOD services.
• OBi Calling Features: Includes Caller ID, Call Forward, Anonymous Caller Blocking, Message Waiting Indication, and Three-Way Conference Calling.
• OBiTALK Portal: Manage your OBi device, connect to other OBi endpoints, add services, and utilize speed dial for up to 99 OBi endpoints or phone numbers.
• Free OBiTALK Network Calls: Make free calls to other OBi devices or use the free OBiON applications for iPhone and Android.
• T.38 Fax Standard: Supports reliable fax transmissions over the Internet.
• USB Accessory Support: Compatible with OBiWiFi, OBiBT, and OBiLINE accessories for extended functionality.

6. Solució De Problemes

This section addresses common issues you might encounter with your OBi202.

6.1. Sense to de marcatge

• Comproveu la potència: Ensure the OBi202 is powered on and the Power LED is solid green.
• Comproveu la connexió a Internet: Verify that the Internet LED is solid green, indicating an active connection. If not, check your modem/router and Ethernet cable.
• Connexió telefònica: Ensure your analog phone is correctly plugged into the Phone 1 or Phone 2 port.
• Configuració del servei: Log into your OBiTALK portal to confirm that your VoIP services are correctly configured and registered.
• Reinicieu el dispositiu: Unplug the power adapter from the OBi202, wait 10 seconds, and plug it back in.

6.2. Poor Call Quality (Echo, Static, Dropped Calls)

• Internet Bandwidth: Ensure your internet connection has sufficient bandwidth, especially during other network activities (streaming, downloads).
• Router QoS: If your router supports Quality of Service (QoS), configure it to prioritize VoIP traffic.
• Connexió Ethernet: Use a wired Ethernet connection for the OBi202 instead of Wi-Fi (if using OBiWiFi) for optimal stability.
• VoIP Service Provider: Contact your VoIP service provider to check for any service issues or recommended settings.

6.3. Cannot Make/Receive Calls

• Service Registration: Check the OBiTALK portal to ensure your VoIP services are registered and active.
• Dialing Plan: Verify your dialing plan in the OBiTALK portal. Incorrect dialing rules can prevent calls.
• Configuració del tallafocs: Ensure your router's firewall is not blocking necessary VoIP ports. Consult your router's manual for port forwarding or firewall settings.

6.4. Fax Transmission Issues (T.38)

• T.38 Support: Confirm that your VoIP service provider fully supports the T.38 fax standard.
• Fax Machine Settings: Reduce the baud rate on your fax machine to a lower speed (e.g., 9600 bps) and disable Error Correction Mode (ECM).
• Dedicated Line: If possible, use a dedicated phone line for faxing to minimize interference.

7. Especificacions tècniques

8. Manteniment

To ensure optimal performance and longevity of your OBi202 device, consider the following maintenance tips:

• Mantenir ventilat: Ensure the device is placed in a location with adequate airflow to prevent overheating.
• Netegeu suaument: Feu servir un drap suau i sec per netejar l'exterior del dispositiu. Eviteu netejadors líquids o materials abrasius.
• Actualitzacions de firmware: Periodically check the OBiTALK portal for available firmware updates. Keeping your device's firmware up-to-date can improve performance and security.
• Cicle d'alimentació: If you experience minor issues, a simple power cycle (unplugging and replugging the power adapter) can often resolve them.

9. Informació sobre assistència i garantia

For technical assistance, product support, or warranty inquiries, please refer to the official POLY (formerly Obihai Technology, Inc.) support channels.

• Assistència en línia: Visit the official POLY support website for FAQs, knowledge base articles, and community forums.
• Contacte amb l'assistència: Information on how to contact customer service directly can be found on the POLY weblloc.
• Garantia: Your OBi202 device is covered by a limited manufacturer's warranty. Details regarding the warranty period and terms can be found in the documentation included with your product or on the POLY support weblloc web. Si us plau, conserveu el comprovant de compra per a reclamacions de garantia.