1. Introducció
The VeriFone VX 520 is a robust and efficient countertop payment terminal designed for fast and secure transaction processing. It supports various payment methods including EMV (chip cards), NFC (contactless), and traditional magnetic stripe cards. Its advanced features and connectivity options make it an ideal solution for businesses requiring reliable payment processing.
Característiques principals:
- Powered by the advanced VX Evolution platform with the time-tested Verix operating system.
- Fast processor for rapid encryption, decryption, and transaction processing.
- Integrated NFC capabilities for alternative payments and value-added applications.
- Multiple connectivity options: Dial-up and Ethernet.
- PCI PED 2.0 approval standard, with option for PCI PTS 3.0 for enhanced security.
- Uniquely designed communication port area for neat cable management.
2. Contingut del paquet
Before you begin, ensure all items are present in your VeriFone VX 520 package:
Image: The VeriFone VX 520 terminal, a roll of thermal paper, a telephone line cable, and a power adapter, representing the typical contents of the product package.
- VeriFone VX 520 Terminal
- Adaptador d'alimentació
- Telephone Line Cable (for Dial-up models)
- Rotlle de paper tèrmic
3. Guia de configuració
3.1 Connexió de potència
- Locate the power port on the underside of the VX 520 terminal.
- Connect the power adapter cable to the power port.
- Plug the power adapter into a standard electrical outlet. The terminal will power on automatically.
3.2 Connecting Communication
The VX 520 supports both Dial-up and Ethernet connectivity. Choose the method appropriate for your setup.
Image: An illustration highlighting the Ethernet, Host USB, and Client USB ports located in the communication port area underneath the VeriFone VX 520 terminal.
Connexió Ethernet:
- Locate the Ethernet port (labeled ETH) on the underside of the terminal.
- Connect one end of an Ethernet cable to the terminal's Ethernet port.
- Connecteu l'altre extrem del cable Ethernet al vostre encaminador o commutador de xarxa.
Dial-up Connection:
- Locate the telephone line port on the underside of the terminal.
- Connect one end of the telephone line cable to the terminal's telephone line port.
- Connect the other end of the telephone line cable to an active telephone wall jack.
3.3 Càrrega del rotlle de paper
- Open the printer cover by lifting the latch located at the top of the terminal.
- Insert the new thermal paper roll with the paper feeding from the bottom and the leading edge extending towards the front of the terminal.
- Close the printer cover firmly until it clicks into place, leaving a small amount of paper extending out.
4. Instruccions de funcionament
4.1 Basic Transaction Flow
The general process for most transactions involves:
- Enter the transaction amount when prompted.
- Select the transaction type (e.g., Sale, Refund).
- Customer presents payment card.
- Terminal processes the transaction.
- Print customer and merchant receipts.
4.2 EMV Chip Card Processing
For chip cards, the card is inserted into the slot at the bottom of the terminal.
Imatge: Un primer pla view of a hand inserting a blue EMV debit card into the dedicated chip card reader slot at the base of the VeriFone VX 520.
- Insert the EMV chip card into the slot at the bottom of the terminal with the chip facing up.
- Leave the card in the slot until the transaction is complete and the terminal prompts you to remove it.
- Follow on-screen prompts for PIN entry or signature.
4.3 NFC/Contactless Payments
The VX 520 supports contactless payments via NFC technology.
Image: A VeriFone VX 520 terminal displaying a '$0 TERMINAL' message, with a hand holding a smartphone above its contactless reader, illustrating an NFC payment interaction.
- When prompted, the customer holds their NFC-enabled device or card near the contactless symbol on the terminal's display.
- Wait for the terminal to confirm the payment.
4.4 Magnetic Stripe Card Processing
For magnetic stripe cards, swipe the card through the slot on the side of the terminal.
- Swipe the card through the magnetic stripe reader slot on the right side of the terminal.
- Ensure the magnetic stripe faces the terminal.
- Follow any on-screen prompts.
4.5 Entrada amb clau
If a card cannot be read, you may be able to manually enter the card details.
- Select the 'Keyed Entry' option if available.
- Enter the card number, expiration date, and CVV/CID as prompted using the keypad.
- Confirm the details and complete the transaction.
5. Manteniment
5.1 Cleaning the Terminal
- Utilitzeu un suau, damp cloth to clean the exterior of the terminal.
- No utilitzeu netejadors abrasius, dissolvents ni productes químics agressius.
- Regularly clean the card reader slots with a specialized cleaning card to prevent debris buildup.
5.2 Actualitzacions de programari
Periodically, your payment processor may require software updates for your terminal to ensure compliance and optimal performance. These updates are typically pushed remotely or can be initiated through specific menu options. Consult your payment processor for details on their update procedures.
6. Solució De Problemes
This section addresses common issues you might encounter with your VeriFone VX 520 terminal.
| Problema | Causa possible | Solució |
|---|---|---|
| El terminal no s'encén | Power adapter disconnected; Power outlet issue | Ensure power adapter is securely connected to terminal and a working outlet. Try a different outlet. |
| "Download Needed" or "Terminal Locked" message | Terminal requires software download or is locked to a previous processor. | Contact your payment processor for assistance with software downloads or unlocking the terminal. This often requires specific steps from their support team. |
| Transaction declined / Communication error | Network connectivity issue; Incorrect communication settings | Check Ethernet cable connection or telephone line. Verify network settings with your payment processor. Restart the terminal. |
| Card read errors (EMV/Magstripe) | Dirty card reader; Damaged card; Incorrect swipe/insert technique | Clean card reader with a cleaning card. Try a different card. Ensure correct insertion/swiping. |
| La impressora no imprimeix | No paper; Paper loaded incorrectly; Printer jam | Check paper roll and ensure it's loaded correctly. Clear any paper jams. |
7. Especificacions
| Característica | Detall |
|---|---|
| Nom del model | VX 520 Dual Com 160 Mb |
| Dimensions del producte | 9 x 6 x 3 polzades |
| Pes de l'article | 2 lliures |
| Capacitat d'emmagatzematge de memòria | 160 MB |
| Sistema operatiu | Verix |
| Mida de la pantalla | 6 polzades |
| Tecnologia de connectivitat | NFC, Dial-up, Ethernet |
| Color | Gris |
| Fabricant | Verifone |
8. Garantia i Suport
The VeriFone VX 520 terminal typically comes with a manufacturer's warranty covering defects in materials and workmanship. The duration and terms of the warranty may vary. Please refer to the warranty documentation provided with your purchase or contact your point of sale vendor for specific details.
Suport tècnic:
For technical assistance, troubleshooting beyond this manual, or questions regarding your payment processing service, please contact your payment processor or the authorized reseller from whom you purchased the device. They are best equipped to provide support tailored to your specific service agreement and terminal configuration.
For general information about VeriFone products, you may visit the official VeriFone weblloc.
