Manual d'usuari del client de mobilitat segura de Cisco AnyConnect

1. Introducció

The Cisco AnyConnect Secure Mobility Client provides a secure enterprise access solution to end-users. It enables remote users to connect to the corporate network securely, providing access to internal resources as if they were physically present in the office. This manual provides detailed instructions for installing, configuring, and using the AnyConnect client.

AnyConnect supports a wide range of devices and operating systems, ensuring secure connectivity across various platforms.

2. Configuració i instal·lació

2.1 Requisits del sistema

• Compatible operating system (e.g., Windows 10/11, macOS 10.15+, Linux distributions, Android, iOS).
• Minimum 100 MB free disk space.
• Internet connection for download and initial setup.

2.2 Procés d'instal·lació

The installation process typically involves downloading the client from your organization's VPN gateway or an official source. Follow these general steps:

1. Descarrega: Navigate to your organization's VPN portal (e.g., https://vpn.yourcompany.com) using a web browser. The portal will usually detect your operating system and prompt you to download the appropriate AnyConnect client.
2. Executa l'instal·lador: Localitza l'instal·lador descarregat file (p. ex., anyconnect-win-x.x.xxxx-web-deploy-k9.exe per a Windows, anyconnect-macos-x.x.xxxx-web-deploy-k9.dmg for macOS) and run it.
3. Seguiu les indicacions: Accept the license agreement and follow the on-screen instructions to complete the installation. You may need administrative privileges to install the software.
4. Finalització: Once installation is complete, the AnyConnect client will be available in your applications folder or system tray.

Note: Specific installation steps may vary slightly depending on your operating system and your organization's deployment configuration. Consult your IT department for precise instructions if needed.

3. Operating the AnyConnect Client

3.1 Launching AnyConnect

After installation, launch the Cisco AnyConnect Secure Mobility Client:

• Windows: Cerca "Cisco AnyConnect Secure Mobility Client" in the Start Menu or find its icon in the system tray.
• macOS: Go to Applications > Cisco > Cisco AnyConnect Secure Mobility Client.
• Dispositius mòbils: Tap the AnyConnect app icon on your home screen.

3.2 Establishing a VPN Connection

To connect to your organization's network:

1. Enter VPN Address: In the AnyConnect client window, enter the VPN server address provided by your IT department (e.g., vpn.yourcompany.com).
2. Connectar: Click the "Connect" button.
3. Autenticació: A new window will appear prompting for your username and password. Enter your network credentials. Depending on your organization's setup, you might also be prompted for a second factor of authentication (e.g., a token from an authenticator app, an SMS code).
4. Estat de la connexió: Once authenticated, the AnyConnect client will establish the VPN connection. The icon in your system tray (desktop) or notification bar (mobile) will change to indicate a successful connection.

Example of AnyConnect client interface:

Figure 3.2.1: The main Cisco AnyConnect client interface, displaying the input field for the VPN server address and the 'Connect' button.

3.3 Disconnecting from VPN

To disconnect from the VPN:

• Open the AnyConnect client.
• Click the "Disconnect" button.

4. Manteniment

4.1 Actualitzacions de programari

Cisco AnyConnect clients often receive updates automatically from the VPN gateway when you connect. Ensure you allow these updates to maintain security and access to the latest features. If an update is available, you may be prompted to install it before connecting.

4.2 Reinstal·lació

If you encounter persistent issues, a clean reinstallation may resolve them. First, uninstall the AnyConnect client from your system's Add/Remove Programs (Windows) or Applications folder (macOS), then follow the installation steps outlined in Section 2.2.

5. Solució De Problemes

This section addresses common issues you might encounter while using Cisco AnyConnect.

For issues not listed here, refer to the AnyConnect client logs or contact your organization's IT support.

6. Especificacions

The Cisco AnyConnect Secure Mobility Client is designed to be compatible with a broad range of systems and network environments.

• Sistemes operatius compatibles: Windows (7 SP1+, 8.1, 10, 11), macOS (10.13+), Linux (various distributions), iOS (12.0+), Android (5.0+).
• Protocols admesos: SSL (TLS), IKEv2.
• Característiques de seguretat: VPN, Web Security, Network Visibility, Roaming Security, Posture Assessment.
• Maquinari mínim: Varies by OS, generally requires a modern processor and sufficient RAM for the operating system itself.

7. Garantia i Suport

Cisco AnyConnect is typically deployed and managed by an organization's IT department. Therefore, warranty and direct end-user support are usually provided by your organization, not directly by Cisco for individual users.

For technical assistance, troubleshooting, or questions regarding your AnyConnect client, please contact your organization's IT help desk or network administrator. They are equipped to provide support specific to your company's VPN infrastructure and policies.

For general information about Cisco AnyConnect, you may visit the official Cisco weblloc: https://www.cisco.com/c/en/us/products/security/anyconnect-secure-mobility-client/index.html