Introducció
This manual provides essential information for the assembly, operation, maintenance, and troubleshooting of your Serta Conway Big & Tall Executive Office Chair. Please read these instructions carefully before assembly and use to ensure proper function and longevity of your product.
Producte acabatview
The Serta Conway Executive Office Chair is designed for comfort and support, featuring a high-back design, adjustable lumbar support, and plush cushioning. It is constructed with a durable metal base and smooth-rolling casters, supporting users up to 350 lbs.

Figure 1: Serta Conway Executive Office Chair, Chestnut Brown.

Figure 2: The Serta Conway chair integrated into a home office environment.
Muntatge i muntatge
Assembly of the Serta Conway Executive Office Chair is designed to be straightforward. Two people are recommended for easier and quicker assembly. All necessary components and step-by-step instructions are included in the packaging.
Abans de començar:
- Desembaleu tots els components i verifiqueu-los amb la llista de peces que trobareu al paquet.
- Assegureu-vos de tenir prou espai per al muntatge.
- Mantingueu totes les peces petites allunyades dels nens.
Passos de muntatge:
- Attach the casters to the chair base. Ensure they are securely inserted.
- Introduïu el cilindre d'elevació de gas al forat central de la base de la cadira.
- Attach the seat mechanism to the underside of the seat cushion using the provided screws.
- Connect the backrest to the seat assembly. This step may require careful alignment.
- Col·loqueu el seient i el respatller muntats sobre el cilindre d'elevació de gas.
- Secure all connections and test for stability.
Note: Some users have reported that holes may not align perfectly, requiring slight adjustments during assembly. Ensure all fasteners are tightened securely.

Figure 3: Illustration of the heavy-duty Class IV gas lift, rated for up to 350 lbs, and SGS testing for durability.
Instruccions de funcionament
Your Serta Conway chair offers several adjustments to customize your seating experience for optimal comfort and support.
Ajust d'alçada:
- Locate the lever on the right side, beneath the seat.
- To raise the seat: Lift the lever while taking your weight off the seat.
- To lower the seat: Lift the lever while remaining seated.

Figure 4: The one-touch side lever for seat height adjustment.
Tilt and Tilt Lock:
- The same lever used for height adjustment also controls the tilt lock.
- To allow the chair to tilt: Pull the lever outwards.
- To lock the chair in an upright position: Push the lever inwards.

Figure 5: The lever also functions as a tilt lock to secure the chair's recline position.
Suport lumbar ajustable:
- A knob located on the side of the backrest allows you to fine-tune the lumbar support.
- Rotate the knob to increase or decrease the lumbar support to your preference.

Figure 6: Lumbar adjustment knob for personalized back support.

Figure 7: Ergonomic contours in the backrest designed to support the natural curve of the spine.
Manteniment
Proper care and maintenance will extend the life and appearance of your Serta Conway chair.
Instruccions de neteja:
- Tapisseria: Spot clean only. Use a damp cloth with mild soap for spills. Test any cleaning solution on an inconspicuous area first.
- Components de fusta: Netegeu amb un drap suau i sec. Eviteu productes de neteja abrasius.
- Metal Base and Casters: Esborra amb anunciamp cloth. Periodically check casters for debris and clean as needed to ensure smooth rolling.
Atenció general:
- Reviseu regularment tots els cargols i perns per assegurar-vos que estiguin ben ajustats. Torneu a apretar-los si cal.
- Avoid exposing the chair to direct sunlight or extreme temperatures, which can damage the upholstery and wood finish.
- For hard floors, consider replacing the standard casters with soft tread casters to prevent scratches. The included casters are designed for carpeted surfaces.

Figure 8: Standard casters are suitable for carpeted floors. Soft tread casters are recommended for hard surfaces.
Resolució de problemes
This section addresses common issues you might encounter with your Serta Conway Executive Office Chair.
| Problema | Causa possible | Solució |
|---|---|---|
| La cadira està trontollant o inestable. | Cargols o cargols solts. | Check and tighten all assembly screws and bolts. |
| Seat height adjustment not working. | Mal funcionament del cilindre d'elevació de gas o palanca no accionada. | Ensure the lever is fully engaged. If the issue persists, the gas lift may need replacement. |
| Chair makes creaking noises. | Connexions fluixes o fricció entre les peces. | Tighten all screws. Apply a small amount of silicone lubricant to moving parts if necessary. |
| Les rodes no giren suaument. | Debris in casters or unsuitable for floor type. | Remove any hair or debris from the caster wheels. Consider replacing with soft tread casters for hard floors. |
| Chair mechanism does not lock tilt position. | Tilt lock lever not fully engaged or internal mechanism failure. | Ensure the tilt lock lever is pushed fully inwards. If the issue persists, contact customer support. |
Especificacions
Detailed specifications for the Serta Conway Big & Tall Executive Office Chair.
- Marca: Serta
- Nom del model: Conway
- Número de model de l'article: 43506
- Color: Castanyada
- Dimensions del producte: 30.5 "P x 27.25" W x 47" H
- Alçada del seient: 19.5" (Min) - 23.25" (Max)
- Alçada del braç: 26.75" (Min) - 30.25" (Max)
- Inside Seat Width: 21.5"
- Alçada de l'esquena: 24.75"
- Pes màxim recomanat: 350 lliures
- Composició del material: 29% Wood, 28.63% Metal, 17.05% Other, 8.5% Foam, 8% Upholstered Material, 8.82% Plastic
- Tapisseria: Pell regenerada
- Característiques especials: Adjustable Height, Adjustable Lumbar, Tilting
- Muntatge requerit: Sí
- UPC: 840391205598

Figure 9: Detailed product dimensions for the Serta Conway Executive Office Chair.
Informació de la garantia
The Serta Conway Executive Office Chair comes with a Garantia limitada del fabricant d'1 anyAquesta garantia cobreix els defectes de materials i de fabricació en condicions d'ús normal. Si us plau, conserveu el comprovant de compra per a qualsevol reclamació de garantia.
For specific details regarding warranty coverage and limitations, please refer to the warranty card included with your product or contact Serta customer support.
Atenció al client
For assistance with assembly, parts, or any other inquiries regarding your Serta Conway Executive Office Chair, please contact our customer support team.
- Atenció al client dels EUA: Available for product assistance.
- Recursos en línia: Visit the official Serta weblloc web per a preguntes freqüents i materials de suport addicionals.
When contacting support, please have your model number (Conway, 43506) and proof of purchase readily available.





