Introducció
The Poly EncorePro 530 is a convertible Quick Disconnect (QD) headset designed for call center environments, offering flexibility and high-quality audio. This manual provides essential information for setting up, operating, and maintaining your headset, ensuring optimal performance and longevity.
This headset is engineered to work seamlessly with Poly QD adapters (sold separately), providing broad compatibility with various communication platforms, including Avaya, Genesys, and Cisco call center systems. Its over-the-ear wearing style offers a discreet and comfortable fit for extended use.
Què s'inclou
- Poly EncorePro 530 Over-the-Ear Corded Headset
- Documentació d'usuari (aquest manual)
Note: A Poly Digital Adapter is required for connectivity and is sold separately. Ensure you have the correct adapter for your specific setup.
Guia de configuració
1. Connexió dels auriculars
The EncorePro 530 headset utilizes Poly Quick Disconnect (QD) technology for flexible connectivity. It requires a compatible Poly Digital Adapter (sold separately) to connect to your communication device (e.g., PC, desk phone).
- Identify your Poly Digital Adapter: Ensure you have the correct adapter for your system (e.g., USB adapter for PC, specific adapter for desk phone).
- Connect Headset to Adapter: Align the Quick Disconnect (QD) connector of the headset with the corresponding port on your Poly Digital Adapter. Push firmly until it clicks into place.
- Connecteu l'adaptador al dispositiu: Plug the Poly Digital Adapter into the appropriate port on your computer or desk phone (e.g., USB port for PC, headset port for desk phone).
Image: The Poly EncorePro 530 headset connected to a laptop via a Poly Digital Adapter, demonstrating the required separate adapter for PC connectivity.
2. Portar els auriculars
The EncorePro 530 features an over-the-ear wearing style for discreet and comfortable use.
- Col·locació de l'auricular: Gently place the earpiece over your ear, ensuring the speaker rests comfortably against your ear canal.
- Ajusta el braç del micròfon: Carefully bend the flexible microphone boom so that the microphone is positioned approximately two finger-widths from the corner of your mouth. This ensures optimal voice pickup.
Image: Close-up of the Poly EncorePro 530 headset highlighting its over-the-ear wearing style.
Instruccions de funcionament
Control d'àudio
Audio controls (volume, mute) are typically managed via the connected Poly Digital Adapter or through your computer's/phone's software interface. Refer to your specific adapter's manual for detailed instructions on its controls.
- Ajust de volum: Use the volume buttons on your Poly Digital Adapter or the volume controls on your computer/phone to adjust listening volume.
- Silencia/Activa el silenci: Use the mute button on your Poly Digital Adapter or the mute function in your communication software to mute or unmute the microphone.
Fer i rebre trucades
Once connected and configured, the headset functions as your primary audio input and output device for calls. Initiate and answer calls using your communication software (e.g., softphone application) or desk phone controls.
Manteniment i cura
Proper care ensures the longevity and optimal performance of your Poly EncorePro 530 headset.
- Neteja: Regularly wipe the headset with a soft, dry, lint-free cloth. For stubborn dirt, a slightly damp cloth can be used, but ensure no moisture enters the earpiece or microphone. Do not use harsh chemicals or abrasive cleaners.
- Emmagatzematge: Quan no els utilitzeu, guardeu els auriculars en un lloc net i sec, allunyat de temperatures extremes i de la llum solar directa. Eviteu enredar el cable.
- Durabilitat del cable: The headset features durable cable construction. Avoid sharp bends, excessive pulling, or placing heavy objects on the cable to prevent damage.
- Acoustic Protection: The headset includes acoustic protection to manage safe volume levels. Do not attempt to bypass or modify this feature.
Resolució de problemes
| Problema | Causa possible | Solució |
|---|---|---|
| No hi ha àudio dels auriculars | Headset not properly connected to adapter; Adapter not connected to device; Incorrect audio output selected on device; Volume too low. | Ensure QD connector is fully seated. Verify adapter is securely plugged into PC/phone. Check device's sound settings to ensure headset is selected as output. Increase volume. |
| El micròfon no funciona | Microphone muted; Incorrect audio input selected on device; Microphone boom not positioned correctly. | Unmute microphone via adapter or software. Check device's sound settings to ensure headset is selected as input. Adjust microphone boom to be near your mouth. |
| Mala qualitat del so (estàtica, distorsió) | Loose connection; Interference; Damaged cable. | Check all connections. Move away from other electronic devices. Inspect cable for visible damage; if damaged, contact support. |
| L'auricular se sent incòmode | Ajust inadequat. | Adjust the earpiece and microphone boom for a comfortable and secure fit. |
Especificacions
- Nom del model: Plantronics Over-the-ear Corded Headset (EncorePro 530 Series)
- Número de model: 201500-01
- Tecnologia de connectivitat: Wired (Quick Disconnect - QD)
- Estil de vestir: Over-the-Ear
- Presa per a auriculars: 3.5 mm Jack (via QD adapter)
- Material: Plàstic
- Pes de l'article: 1.76 unces
- Interval de freqüència: 20 Hz - 20,000 Hz
- Característiques especials: Lightweight, Microphone Included, Acoustic Hearing Protection
- Dispositius compatibles: Certain business phones, devices with Poly audio processors or cables (requires Poly QD adapter, sold separately)
- Dimensions del producte: 5 x 7 x 2.2 polzades
- Fabricant: Plantronics
Garantia i Suport
For warranty information and technical support, please refer to the official Plantronics (now Poly) weblloc web o contacteu directament amb el servei d'atenció al client. Conserveu el comprovant de compra per a reclamacions de garantia.
Recursos en línia: Visit the official Poly website for updated drivers, FAQs, and additional support documentation.
Contacte amb l'assistència: Refer to the contact information provided on the Poly weblloc web per a assistència telefònica o per correu electrònic.
