Excelvan HOP-E801 Thermal Receipt Printer User Manual

1. Introducció

The Excelvan HOP-E801 is a high-speed thermal receipt printer designed for Point of Sale (POS) systems and various other applications requiring efficient and reliable receipt printing. This manual provides detailed instructions for setting up, operating, maintaining, and troubleshooting your printer to ensure optimal performance.

Note: This device is not compatible with Mac OS.

Image 1.1: Excelvan HOP-E801 Thermal Receipt Printer. This image shows the overall design of the printer, highlighting its compact size and the receipt paper exiting the top.

2. Característiques del producte

• Mètode d'impressió: Thermal line printing for fast and quiet operation.
• Alta velocitat: Prints at up to 300 mm/s.
• Resolució: Supports 576 dots/line or 512 dots/line.
• Compatibilitat del paper: Supports 79.5 ± 0.5 mm and 57.5 ± 0.5 mm thermal paper rolls with a maximum diameter of 80 mm.
• Múltiples interfícies: Equipped with USB, Ethernet (100M), COM (Serial), and Cash Drawer ports for versatile connectivity.
• Talladora automàtica: Features an automatic cutter for convenient receipt separation.
• Conjunt d'ordres: Compatible with ESC/POS print commands.
• Suport de codis de barres: Prints 1D barcodes (UPC-A/E, JAN13/8, CODE39/ITF/CODABAR/CODE93/128) and 2D barcodes (QRCODE).
• Graphic Printing: Supports bitmap image download and printing.
• Durabilitat: Print head lifespan of 100 km (at print density ≤ 12.5) and cutter lifespan of 1,000,000 cuts.
• Buffer: 2048 K Bytes input buffer and 256 K Bytes NV Flash.
• Suport del sistema operatiu: Compatible with Windows 2000/2003/XP/Win7/Win8/Win8.1/Linux/Android/iOS.

3. Contingut del paquet

Si us plau, reviseu el paquet acuradament per assegurar-vos que tots els articles hi són i no estan danyats:

• 1 x Excelvan HOP-E801 Thermal Receipt Printer
• 1 x European Plug Power Adapter
• 1 x USB Cable (1.1m)
• 1 x Rotlle de paper tèrmic
• 1 x Paper Deflector
• 1 x CD de controladors
• 1 x Manual d'usuari

Image 3.1: All components included in the Excelvan HOP-E801 Thermal Receipt Printer package, laid out for inspection.

4. Guia de configuració

4.1 Connexió de la impressora

1. Connexió d'alimentació: Connect the power adapter to the printer's power port and then plug it into a suitable power outlet.
2. Connexió de dades: Connect the printer to your host device (computer, POS system) using one of the available interfaces:
   • USB: Use the provided USB cable to connect the printer to a USB port on your host device.
   • Ethernet: Connecteu un cable Ethernet des del vostre encaminador de xarxa o canvieu-lo al port Ethernet de la impressora.
   • Serial (COM): Use a serial cable to connect the printer to a COM port on your host device.
3. Cash Drawer Connection (Optional): If using a cash drawer, connect its cable to the printer's cash drawer port.

Imatge 4.1: posterior view of the Excelvan HOP-E801 printer, showing the USB, Serial (COM), Ethernet, Cash Drawer, and Power ports, along with the ON/OFF switch.

4.2 Càrrega de paper tèrmic

1. Press the 'OPEN' button or lever on the side of the printer to open the paper cover.
2. Insert the thermal paper roll into the paper compartment, ensuring the paper feeds from the bottom of the roll and the leading edge comes out towards the front of the printer.
3. Estireu una petita quantitat de paper per treure-la del tallador.
4. Tanqueu la coberta de paper fermament fins que encaixi al seu lloc.

Imatge 4.2: Interna view of the paper compartment, illustrating the correct orientation for loading a thermal paper roll.

4.3 Instal·lació del controlador

For Windows operating systems, insert the provided Driver CD into your computer and follow the on-screen instructions to install the printer driver. Drivers for Linux, Android, and iOS may be available for download from the manufacturer's website. Ensure the correct driver is installed for your specific operating system and connection type (USB, Ethernet, or Serial).

4.4 DIP Switch Settings (Set Print Mode)

The printer features DIP switches on the bottom panel to configure various print modes and settings. Refer to the detailed DIP switch configuration table in the full user manual for specific settings. Ensure the printer is powered off before adjusting DIP switches.

Imatge 4.3: Primer pla view of the DIP switches located on the bottom of the printer, used for setting various print modes.

5. Instruccions de funcionament

5.1 Engegada/apagada

Use the ON/OFF switch located at the rear of the printer to power it on or off. The 'Power' indicator light will illuminate when the printer is on.

5.2 Indicadors d'estat

The printer has three indicator lights on the front panel:

• Potència: Indica que la impressora està engegada.
• Error: Illuminates to indicate a printer error (e.g., paper jam, print head overheating).
• Paper: S'il·lumina quan el rotlle de paper és baix o s'ha acabat.

Image 5.1: Close-up of the printer's front panel, showing the Power, Error, and Paper indicator lights, along with the paper feed button and the 'OPEN' button for the paper cover.

5.3 Impressió d'autoprova

To perform a self-test, ensure the printer is off and paper is loaded. Press and hold the 'FEED' button (usually next to the indicator lights) while turning on the printer. Release the button once the printer starts printing. The self-test printout will display printer information, settings, and a sample print pattern.

Image 5.2: A self-test printout from the Excelvan HOP-E801 printer, showing diagnostic information and print quality.

5.4 Impressió bàsica

Once the printer is connected and drivers are installed, you can send print jobs from your application. Ensure the printer is selected as the default or desired printer in your software settings.

6. Manteniment

6.1 Neteja de la impressora

Una neteja regular ajuda a mantenir la qualitat d'impressió i allarga la vida útil de la impressora.

• Exterior: Netegeu l'exterior amb un suau, damp tela. No utilitzeu productes químics aggressivs ni netejadors abrasius.
• Capçal d'impressió: Gently clean the thermal print head with an alcohol swab or a specialized thermal printer cleaning pen. Ensure the printer is off and cooled down before cleaning.
• Ruta del paper: Traieu la pols o les restes de paper del camí del paper amb un raspall suau o aire comprimit.

6.2 Substitució dels rotlles de paper

Follow the instructions in Section 4.2 to replace an empty thermal paper roll.

6.3 Cutter Maintenance

The automatic cutter is designed for durability. If the cutter becomes stuck, refer to the troubleshooting section. Avoid forcing the cutter or using non-standard paper, which can damage the mechanism.

7. Solució De Problemes

This section addresses common issues you might encounter with your Excelvan HOP-E801 printer.

• La impressora no respon:
  • Check if the power cable is securely connected and the printer is turned on.
  • Verify the data cable (USB, Ethernet, COM) connection to both the printer and the host device.
  • Ensure the correct printer driver is installed and selected in your application.
• 'Error' Indicator Light On:
  • A paper jam might have occurred. Open the paper cover, clear any jammed paper, and re-load the paper roll.
  • The print head might be overheating. Turn off the printer and let it cool down for a few minutes before restarting.
• 'Paper' Indicator Light On:
  • The paper roll is low or empty. Replace the thermal paper roll as described in Section 4.2.
• Mala qualitat d'impressió:
  • The thermal paper might be old or of poor quality. Try a new roll of high-quality thermal paper.
  • The print head might be dirty. Clean the print head as described in Section 6.1.
  • Adjust print density settings if available in your driver or application.
• Cutter Stuck:

  If the cutter becomes stuck, turn off the printer and restart it. This may reset the cutter mechanism. If the issue persists, gently try to rotate the cutter back to its original position if accessible, or contact support.

8. Especificacions

Image 8.1: Diagram illustrating the dimensions of the Excelvan HOP-E801 Thermal Receipt Printer in centimeters and inches.

9. Garantia i Suport

Warranty information for the Excelvan HOP-E801 Thermal Receipt Printer is not provided in this document. For details regarding warranty coverage, technical support, or spare parts availability, please refer to the documentation included with your purchase or contact Excelvan customer service directly.