Avaya 9504 IP Phone (Model 700500206) User Manual

Introducció

This manual provides comprehensive instructions for the Avaya 9504 IP Phone, a digital phone designed for use with Avaya IP Office systems. It covers essential information for product setup, daily operation, routine maintenance, and basic troubleshooting. Please read this manual thoroughly to ensure proper use and to maximize the functionality of your device.

Instruccions de configuració

Before beginning, ensure your Avaya IP Office system is running Release 7.0(5) or higher, as this phone requires compatible system software.

1. Connexió del telèfon

Identify the ports on the rear of the phone for network, handset, and optional headset connections.

Figura 1: posterior view of the Avaya 9504 IP Phone, highlighting the various connection ports for power, network, and accessories.

• Connexió de xarxa: Connect an Ethernet cable from your network jack to the LAN port on the back of the phone.
• Connexió del telèfon: Plug the coiled cord from the handset into the designated handset port.
• Connexió d'auriculars (opcional): If using a headset, connect it to the headset jack.
• Connexió d'alimentació: Connect the power adapter (if required, depending on Power over Ethernet (PoE) availability) to the power port and then to an electrical outlet.

2. Arrencada inicial

Once connected, the phone will power on and begin its boot-up sequence. The display will show system information and then typically prompt for user login or display the main idle screen, indicating it is ready for use.

Instruccions de funcionament

The Avaya 9504 IP Phone features a 4-line display, 12 programmable buttons, 10 fixed feature buttons, paperless labeling, a speakerphone, and a 5-way navigation cluster.

Figura 2: Davant view of the Avaya 9504 IP Phone, showing the display, navigation cluster, programmable buttons, and fixed feature buttons.

Funcions de trucada bàsiques

• Fer una trucada: Aixequeu el telèfon o premeu Altaveu botó i, a continuació, marqueu el número.
• Respondre una trucada: Lift the handset or press the flashing line button, or press the Altaveu botó.
• Finalització d'una trucada: Pengeu l'auricular o premeu la tecla Altaveu botó de nou.
• Manteniu: Durant una trucada, premeu el botó Aguanta button. Press the line button again to retrieve the call.
• Transferència: Durant una trucada, premeu el botó Transferència button, dial the new extension/number, and then press Transferència de nou.

Ús de funcions

• Botons programables: The 12 buttons to the right of the display can be programmed for various functions such as speed dials, line appearances, or feature access. Refer to your system administrator for specific programming.
• Fixed Feature Buttons: Utilitzeu botons com Missatge, Contactes, Casa, Història, Reposició, Silenciar, i Volum for quick access to common functions.
• Clúster de navegació: Utilitza el OK button and arrow keys to navigate menus and select options on the display.
• Altaveu: Premeu el botó Altaveu botó per activar o desactivar la funció d'altaveu.
• Auriculars: Premeu el botó Auriculars button to switch between handset/speaker and headset audio.

Manteniment

Neteja del telèfon

To maintain the appearance and functionality of your Avaya 9504 IP Phone:

• Utilitzeu un suau, lleugerament damp cloth to wipe down the phone's surfaces.
• Avoid using abrasive cleaners, solvents, or harsh chemicals, as these can damage the phone's finish and internal components.
• Ensure no liquid enters the phone's openings.

Consideracions ambientals

Keep the phone in a dry environment, away from direct sunlight, excessive heat, and moisture. Ensure proper ventilation around the device.

Resolució de problemes

If you encounter issues with your Avaya 9504 IP Phone, try the following basic troubleshooting steps:

• No Dial Tone/No Power:
  • Check all cable connections, especially the network and power cables, to ensure they are securely plugged in.
  • If using a power adapter, verify the outlet is functional.
• La pantalla no funciona:
  • Ensure the phone is receiving power.
  • Try restarting the phone by unplugging and re-plugging the power/network cable.
• Qualitat de trucada baixa:
  • Comproveu el cable de xarxa per si hi ha danys.
  • Assegureu-vos que la vostra connexió de xarxa sigui estable.
  • If using a headset, ensure it is properly connected and functional.
• Botons que no responen:
  • Reinicieu el telèfon.
  • Ensure the phone's firmware is up to date (contact your system administrator).

For more complex issues or system-related problems, please contact your IT department or Avaya system administrator.

Especificacions

Garantia i Suport

This Avaya 9504 IP Phone is a Certified Refurbished product. It has been tested and certified to function like new. It typically includes a minimum 90-day warranty from the seller.

For warranty claims, technical support, or further assistance, please contact the seller from whom you purchased the product. For system-specific inquiries or advanced configurations, consult your Avaya IP Office system administrator.