Introducció
The Polycom VVX 350 Business Desktop Phone is a high-quality, six-line display IP phone designed for small and medium businesses. It is ideal for education workers and call center operators who need to handle moderate to high volume calls and whose jobs require reliable communications. This manual provides essential information for setting up, operating, and maintaining your VVX 350 IP Phone.
Contingut del paquet
Abans de començar, assegureu-vos que tots els elements estiguin presents al paquet:
- Polycom VVX 350 Business IP Phone unit
- Telèfon
- Cordó de l'auricular
- Ethernet cable (CAT 5E)
- Suport d'escriptori
- Guia d'inici ràpid
Note: A power supply is NOT included with this phone and must be purchased separately if Power over Ethernet (PoE) is not available.
Configuració
1. Fixació del suport d'escriptori
Align the tabs on the desk stand with the slots on the back of the phone. Press firmly until the stand clicks into place. You can adjust the angle by selecting different slots.
2. Cables de connexió
Locate the ports on the back of the phone:
- Port del telèfon: Connect one end of the coiled handset cord to the handset and the other end to the handset port on the phone (marked with a handset icon).
- Port LAN: Connect one end of the Ethernet cable to the LAN port on the phone (marked with a network icon) and the other end to your network switch or router. If your network supports Power over Ethernet (PoE), the phone will power on automatically.
- Port de PC: (Optional) Connect a second Ethernet cable from the PC port on the phone to your computer. This allows your computer to share the network connection through the phone.
- Port d'alimentació: If PoE is not available, connect an optional external power adapter (not included) to the power port.
Imatge: Frontal view of the Polycom VVX 350 Business IP Phone, showing the display, keypad, and handset. This image illustrates the overall design and key components of the phone.
3. Arrencada inicial
Once connected, the phone will power on and begin its boot-up sequence. This may take a few minutes as it obtains network settings and registers with your IP PBX system. The display will show progress messages.
Instruccions de funcionament
Funcions de trucada bàsiques
- Fer una trucada:
- Pick up the handset, press the Speakerphone button, or press a line key.
- Marqueu el número amb el teclat.
- Press the "Dial" soft key or wait for the call to connect automatically.
- Respondre una trucada:
- Agafa l'auricular.
- Premeu el botó Altaveu.
- Press the "Answer" soft key.
- Finalització d'una trucada: Hang up the handset, press the Speakerphone button again, or press the "End Call" soft key.
- Posar una trucada en espera: During an active call, press the "Hold" soft key. To resume, press the "Resume" soft key or the flashing line key.
- Transferència d'una trucada: During an active call, press the "Transfer" soft key. Dial the number to transfer to, then press "Transfer" again (for blind transfer) or wait for the party to answer and then press "Transfer" (for supervised transfer).
- Accés a la bústia de veu: Press the "Messages" button (envelope icon) and follow the audio prompts.
Característiques clau
- Polycom HD Voice: Experience clear, natural, and life-like conversations.
- 3.5" Color Display: Provides an engaging user experience with visual information at a glance.
- Two Gig Ethernet Ports: Offers robust network connectivity, supporting both LAN and PC connections.
- Port USB: Enables quick data transfer and accessory connectivity.
- Àmplia compatibilitat: Integrates seamlessly with over 60 industry-leading call control platforms.
Manteniment
Proper care and maintenance will extend the life of your Polycom VVX 350 IP Phone.
- Neteja: Use a soft, dry, lint-free cloth to clean the phone's surface and display. Do not use abrasive cleaners, waxes, or solvents. Avoid spraying liquids directly onto the phone.
- Medi ambient: Keep the phone away from excessive heat, direct sunlight, and moisture. Ensure adequate ventilation around the device.
- cables: Comproveu periòdicament totes les connexions dels cables per assegurar-vos que estiguin ben fixades.
Resolució de problemes
| Problema | Causa possible | Solució |
|---|---|---|
| El telèfon no s'encén. | No power from PoE or external power adapter. |
|
| No es poden fer ni rebre trucades. | Network connectivity issue or phone not registered. |
|
| Poor audio quality (echo, static). | Handset cord issue, network congestion, or environmental interference. |
|
Especificacions
| Característica | Detall |
|---|---|
| Marca | Plantronics (Polycom) |
| Número de model | VVX 350 (2200-48830-025) |
| Mostra | Pantalla a color de 3.5" |
| Línies compatibles | 6 línies |
| Ports Ethernet | 2 x Gig-E (LAN, PC) |
| Port USB | Sí |
| Veu HD | Sí |
| Font d'alimentació | PoE (Power over Ethernet) or optional external power adapter (not included) |
| Pes de l'article | 2.2 lliures |
| Dimensions del producte | 9.2 x 10.3 x 2.5 polzades |
| Color | Negre |
Garantia i Suport
This Polycom VVX 350 Business IP Phone typically comes with a manufacturer's warranty. Please refer to the warranty card included with your product or visit the official Polycom (now Plantronics) weblloc web per obtenir informació detallada sobre els termes i condicions de la garantia.
For technical support, troubleshooting assistance beyond this manual, or to inquire about replacement parts, please contact your IT department or the official Plantronics/Polycom customer support channels. Contact information can usually be found on the manufacturer's weblloc.
