Model: 1000209 | Brand: EPOS
The EPOS Adapt 360 Black is a dual-sided, dual-connectivity, wireless Bluetooth over-ear headset designed for professional communication and productivity. Featuring Active Noise Cancellation (ANC), it helps you concentrate in busy environments and ensures clear business calls. Optimized for UC platforms and certified for Microsoft Teams, this headset offers seamless switching between devices and up to 46 hours of battery life.
This manual provides comprehensive instructions for setting up, operating, maintaining, and troubleshooting your EPOS Adapt 360 headset to ensure optimal performance and longevity.
Upon opening your EPOS Adapt 360 package, please verify that all the following components are included:

Image: All components included in the EPOS Adapt 360 headset package. This includes the foldable headset, a USB dongle, a USB-A to USB-C charging cable, an audio cable with 2.5mm and 3.5mm jacks, a soft carry case, a safety guide, and a compliance sheet.
Before first use, fully charge your headset. Connect the USB-C end of the provided USB cable to the headset's USB-C port and the USB-A end to a power source (e.g., computer USB port or wall adapter). The LED indicator on the headset will show charging status.

Image: The EPOS Adapt 360 Black headset, showcasing its sleek design and over-ear cups. This view highlights the general form factor of the headset, which is used for both wired and wireless connections.
The EPOS Adapt 360 features intuitive controls located on the earcups. Familiarize yourself with these controls for seamless operation:

Image: A diagram highlighting the key features and control areas of the EPOS Adapt 360 headset. These include points related to Active Noise Cancellation, clear call certification, device switching, high-quality stereo sound, and comfortable design.
The ANC feature reduces background noise, allowing for better concentration. Press the ANC button to activate or deactivate this function. Note that ANC may consume more battery power.
The headset can be connected to two Bluetooth devices simultaneously (e.g., a mobile phone and a PC via dongle). It will intelligently switch audio sources based on active communication or media playback. To manually switch, pause audio on one device and start on the other.
The EPOS Adapt 360 is certified for Microsoft Teams and optimized for Unified Communications (UC) solutions. When connected to a PC via the BTD 800 dongle, the headset integrates seamlessly with these platforms for call control and audio management.

Image: The EPOS Adapt 360 headset displayed alongside logos of various UC providers and certifications, including Microsoft Teams, Google Meet, Avaya, Enreach, and Works with Chromebook, indicating its broad compatibility for professional use.
When not in use, store the headset in the provided storage pouch to protect it from dust and scratches. Avoid storing in extreme temperatures or high humidity.
| Problema | Possible causa/solució |
|---|---|
| Els auriculars no s'encén. | Battery is depleted. Charge the headset fully. |
| No es pot connectar per Bluetooth. | Ensure headset is in pairing mode (flashing blue/red). Check device's Bluetooth settings. Move closer to the device. |
| No hi ha àudio o hi ha mala qualitat d'àudio. | Check volume levels on both headset and connected device. Ensure headset is selected as the audio output device. Reconnect Bluetooth or dongle. |
| El micròfon no funciona. | Ensure microphone is not muted. Check privacy settings on your computer/device. Ensure headset is selected as the input device. |
| Active Noise Cancellation (ANC) seems ineffective. | Ensure ANC is activated via the dedicated button. ANC is most effective against low-frequency, constant noise. |
| Buttons are unresponsive or confusing. | Refer to the "Operating Instructions" section for detailed button functions. A quick power cycle (off/on) may resolve temporary unresponsiveness. |
| Els auriculars es desconnecten sovint. | Ensure you are within the Bluetooth range of your device. Minimize interference from other wireless devices. Update headset firmware via EPOS Connect. |
If you encounter persistent issues not covered here, please refer to the official EPOS support resources or contact customer service.
| Característica | Detall |
|---|---|
| Nom del model | ADAPTA 360 |
| Tecnologia de connectivitat | 3.5 mm jack, USB-C, Wireless (Bluetooth) |
| Tecnologia de comunicació sense fils | Bluetooth |
| Control de soroll | Cancel·lació activa del soroll |
| Durada de la bateria | Fins a 46 hores |
| Forma de l'auricular | Sobre l'orella |
| Pes de l'article | 8 unces (aproximadament 0.5 lliures) |
| Dimensions del producte | 7.72 x 4.14 x 5.32 polzades |
| Material | Kunstleder (Synthetic Leather) |
| Dispositius compatibles | PC, Mobile Phone (optimized for UC and Teams) |
| UPC | 840064400107 |
EPOS products are designed for durability and performance. For detailed warranty information, please refer to the compliance sheet included in your product packaging or visit the official EPOS weblloc.
For further assistance, technical support, or to download the latest software and firmware updates (EPOS Connect), please visit the official EPOS support page. You can also find additional user guides and FAQs there.
Una versió digital del Manual d'usuari està disponible per descarregar: EPOS Adapt 360 User Manual (PDF)
For general inquiries or customer service, please contact EPOS directly through their official channels.
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