Yeastar P560 VoIP PBX Phone System

1. Introducció

This manual provides essential information for the installation, configuration, operation, and maintenance of your Yeastar P560 VoIP PBX Phone System. The Yeastar P560 is an adaptive, professional, and reliable PBX phone system designed for Small and Medium-sized Enterprises (SMEs), ensuring uninterrupted communication capabilities.

Si us plau, llegiu atentament aquest manual abans de fer servir el dispositiu per garantir-ne un ús correcte i evitar danys.

2. Informació de seguretat

Observe the following safety precautions to reduce the risk of fire, electric shock, and injury:

• Connecteu sempre el dispositiu a una presa de corrent amb terra.
• No exposeu el dispositiu a l'aigua ni a la humitat.
• Assegureu-vos una ventilació adequada al voltant del dispositiu per evitar el sobreescalfament.
• No obriu el dispositiu casing; demaneu totes les tasques de manteniment a personal qualificat.
• Utilitzeu només l'adaptador d'alimentació subministrat amb el dispositiu.
• Mantingueu el dispositiu lluny de fonts de calor i de la llum solar directa.

3. Contingut del paquet

Verifiqueu que tots els elements siguin presents al paquet:

• Yeastar P560 VoIP PBX Phone System Unit
• Adaptador d'alimentació
• Cable Ethernet
• Guia d'instal·lació ràpida
• Targeta de garantia

4. Producte acabatview

The Yeastar P560 is a robust VoIP PBX system designed for comprehensive business communication. It integrates advanced features for call management, unified communications, and remote working.

Les característiques clau inclouen:

• PBX Plus Call Center: An inbound call center solution with Call Distribution, Queue Panel, Wallboard, SLA, and Call Reports for enhanced agent efficiency and customer satisfaction.
• PBX Plus UC Clients: Linkus UC Clients for mobile phones, desktops, and web browsers, offering calling, conferencing, voicemail, presence, and collaboration features.
• Contacts Directory: Centralized company-wide and personal contact management, synced across UC Clients for easy access and dialing.
• Remote Working Support: Features enabling BYOD mobility, secure remote access, and team collaboration for dispersed teams.

Note: No relevant product images were provided in the source data to be embedded in this section.

5. Configuració

5.1 Instal·lació física

1. Desembalar: Carefully remove the Yeastar P560 unit and all accessories from the packaging.
2. Col·locació: Place the unit on a stable, flat surface in a well-ventilated area, away from direct heat sources or moisture.
3. Connectar la xarxa: Connect one end of the Ethernet cable to the LAN port on the P560 and the other end to your network switch or router.
4. Connectar l'alimentació: Connect the power adapter to the DC IN port on the P560 and then plug the adapter into a power outlet. The system will power on automatically.

5.2 Configuració inicial

After physical installation, access the web-based management interface for initial configuration:

1. Obtenir l'adreça IP: The P560 will obtain an IP address from your DHCP server by default. You can find the IP address using a network scanner tool or by connecting a display to the unit (if available).
2. Accés Web Interfície: Obre a web browser and enter the IP address of the P560.
3. Inici de sessió: Enter the default username and password (refer to the Quick Installation Guide for default credentials).
4. Ajudant de configuració: Follow the on-screen setup wizard to configure basic network settings, time zone, and administrator password.
5. Actualització del firmware: It is recommended to check for and install the latest firmware updates for optimal performance and security.

6. Instruccions de funcionament

The Yeastar P560 offers a comprehensive suite of communication features. This section provides a general overview of common operations.

6.1 Basic Call Operations

• Fer trucades: Dial the desired number from your IP phone or Linkus UC Client and press the dial/send button.
• Recepció de trucades: Answer incoming calls by picking up your IP phone handset or clicking the answer button on your UC Client.
• Transferència de trucades: Use the transfer function on your IP phone or UC Client to redirect calls to another extension or external number.
• Correu de veu: Access your voicemail box by dialing the designated voicemail access number or through your UC Client.

6.2 Using Linkus UC Clients

Linkus UC Clients extend the PBX functionality to your mobile, desktop, and web browsers, allowing you to manage calls, contacts, and collaborate from anywhere.

• Instal·lació: Download and install the Linkus UC Client app on your smartphone or desktop, or access the web client via a browser.
• Inici de sessió: Log in using your extension credentials provided by your system administrator.
• Característiques: Utilize features such as instant messaging, presence status, call history, corporate directory, and conferencing.

6.3 Call Center Features

For administrators, the P560 offers advanced call center functionalities:

• Queue Management: Configure call queues, routing strategies, and agent assignments via the web interfície.
• Wallboard & Reports: Monitor real-time call center performance using the Wallboard and generate detailed call reports for analysis.
• SLA Monitoring: Set and monitor Service Level Agreements to ensure timely call handling.

7. Manteniment

Regular maintenance ensures the longevity and optimal performance of your Yeastar P560 system.

• Neteja: Feu servir un drap suau i sec per netejar l'exterior del dispositiu. No utilitzeu netejadors líquids ni en aerosol.
• Actualitzacions de firmware: Periodically check the Yeastar website for new firmware versions. Updating firmware can provide new features, security enhancements, and bug fixes.
• Configuració de còpia de seguretat: Regularly back up your system configuration settings through the web interface to prevent data loss.
• Control ambiental: Assegureu-vos que l'entorn de funcionament es mantingui dins dels rangs de temperatura i humitat especificats.

8. Solució De Problemes

This section addresses common issues you might encounter with your Yeastar P560.

8.1 Sense poder

• Comproveu la connexió d'alimentació: Assegureu-vos que l'adaptador de corrent estigui connectat correctament al dispositiu i a la presa de corrent.
• Verificar la presa de corrent: Proveu la presa de corrent amb un altre dispositiu per confirmar que funciona.
• Adaptador d'alimentació: Ensure you are using the original power adapter supplied with the unit.

8.2 No Dial Tone / Cannot Make Calls

• Connectivitat de xarxa: Verify that the P560 is connected to the network and has a valid IP address. Check the network cable connection.
• Extension Registration: Ensure your IP phone or UC Client is properly registered with the PBX. Check registration status in the web interfície.
• Estat del tronc: If making external calls, verify that your SIP trunks or other external lines are registered and operational.
• Configuració del tallafocs: Check firewall settings on your network to ensure necessary VoIP ports are open.

8.3 No es pot accedir Web Interfície

• Adreça IP: Confirm you are using the correct IP address for the P560.
• Connexió de xarxa: Ensure your computer is on the same network as the P560 and that network cables are connected.
• Memòria cau del navegador: Esborra la memòria cau i les galetes del navegador o prova un altre navegador.
• Restableix la configuració de xarxa: If all else fails, you may need to perform a factory reset (refer to the Quick Installation Guide for instructions) and reconfigure initial network settings.

9. Especificacions

10. Garantia i Suport

The Yeastar P560 VoIP PBX Phone System comes with a standard manufacturer's warranty. Please refer to the warranty card included in your package for specific terms and conditions, including warranty period and coverage details.

For technical support, product documentation, and frequently asked questions, please visit the official Yeastar website or contact your authorized Yeastar reseller. Ensure you have your product model number (YST-P560) and serial number ready when seeking support.

Yeastar Official Weblloc: www.yeastar.com