ARRIS SURFboard mAX Tri-Band Mesh System WC4S
Manual d'instruccions
1. Introducció
The ARRIS SURFboard mAX Tri-Band Mesh System WC4S is designed to provide comprehensive Wi-Fi coverage throughout your home, eliminating dead zones and delivering high-speed internet to all your devices. This system utilizes tri-band technology and Wi-Fi 6 capabilities to ensure optimal performance for streaming, gaming, and smart home integration.
This manual provides detailed instructions for setting up, operating, maintaining, and troubleshooting your SURFboard mAX Mesh System. Please read it carefully before beginning the installation process.
Image: The ARRIS SURFboard mAX Tri-Band Mesh System WC4S, featuring two sleek white units designed to blend into home environments.
2. Contingut del paquet
Abans de començar, assegureu-vos que tots els elements estiguin presents al paquet:
- 2 x ARRIS SURFboard mAX Mesh Routers (Nodes)
- 2 x cables d'alimentació
- 1 x Ethernet Cable (for initial setup)
- Guia d'inici ràpid
3. Guia de configuració
3.1. Connexió de maquinari
- Desempaquetar el producte: Carefully remove both SURFboard mAX units and their accessories from the box.
- Position the Main Router: Place one of the SURFboard mAX units near your existing internet modem (cable, fiber, or DSL). This unit will serve as your main router.
- Connectar-se al mòdem: Connect one end of the provided Ethernet cable to the WAN port (yellow) on the bottom of the main SURFboard mAX router. Connect the other end to an available Ethernet port on your internet modem.
- Encès: Connect the power cord to the main SURFboard mAX router and plug it into an electrical outlet. Wait for the indicator light to turn solid blue, indicating it's ready.
- Position the Satellite Node: Place the second SURFboard mAX unit (satellite node) in a central location within your home, ideally within range of the main router to ensure strong mesh connectivity.
- Power On Satellite Node: Connect the power cord to the satellite node and plug it into an electrical outlet. It will automatically attempt to connect to the main router.
Image: Detail of the bottom of the SURFboard mAX unit, highlighting the WAN (yellow) and LAN (gray) Gigabit Ethernet ports, and the power input.
3.2. App-Guided Setup
The SURFboard Central app simplifies the setup and management of your mesh network.
- Descarrega l'aplicació: Cerca "SURFboard Central" in your mobile device's app store (Apple App Store or Google Play Store) and download it.
- Llançament i seguiu les instruccions: Open the SURFboard Central app. It will guide you through the remaining setup steps, including creating your Wi-Fi network name (SSID) and password, and ensuring both units are properly connected.
- Customize Network Settings: Use the app to personalize your network settings, such as enabling guest networks, setting up parental controls, and prioritizing devices (QoS).
Image: The SURFboard Central app providing step-by-step guidance for unboxing and setting up the mesh system.
4. Operating Your SURFboard mAX System
4.1. Característiques clau
- Wi-Fi tribanda: Features three dedicated Wi-Fi bands (2.4GHz, 5GHz, and a dedicated 5GHz high-band for backhaul) to ensure optimal speed and performance across all connected devices.
- Compatibilitat amb Wi-Fi 6 (802.11ax): Provides faster speeds, increased capacity, and improved efficiency compared to previous Wi-Fi standards, especially in device-dense environments.
- Àmplia cobertura: Designed to cover up to 5,500 sq ft, eliminating Wi-Fi dead zones in multi-story homes, basements, and outdoor areas.
- Ports Gigabit Ethernet: Each node includes two 1 Gbps Ethernet ports for reliable wired connections to devices like smart TVs, gaming consoles, or desktop computers.
- Itinerància perfecta: Devices automatically switch to the strongest Wi-Fi signal as you move around your home, ensuring uninterrupted connectivity.
Image: Technical overview of the SURFboard mAX AC3800, highlighting its speed, coverage, and port capabilities.
4.2. SURFboard Central App Features
The SURFboard Central app provides comprehensive control over your home network:
- Monitorització en temps real: View dispositius connectats, velocitat de xarxa i estat general de la xarxa.
- Controls parentals: Set time limits, pause internet access for specific devices, and filter content to manage your children's online activity.
- Xarxa de convidats: Crea una xarxa Wi-Fi separada per als convidats, mantenint la teva xarxa principal segura.
- Qualitat de servei (QoS): Prioritize bandwidth for specific devices or applications (e.g., streaming, gaming) to ensure smooth performance.
- Smart Home Integration (IFTTT): Connect your SURFboard mAX system with other smart home devices and services for enhanced automation.
- "Who's Home" Feature: Receive alerts when devices connect to or disconnect from your network.
Image: The SURFboard Central app's dashboard, illustrating its capabilities for managing and optimizing your home network.
5. Manteniment
- Actualitzacions de firmware: The SURFboard Central app will notify you of available firmware updates. It is recommended to keep your system's firmware up-to-date for optimal performance and security.
- Col·locació òptima: Ensure your mesh units are placed in open areas, away from large metal objects, thick walls, and other electronic devices that may cause interference.
- Neteja: Gently wipe the exterior of the units with a soft, dry cloth. Do not use liquid cleaners or abrasive materials.
- Reiniciant: If you experience network issues, try restarting your main router and satellite nodes by unplugging them from power for 30 seconds and then plugging them back in.
6. Solució De Problemes
| Problema | Causa possible | Solució |
|---|---|---|
| Sense connexió a Internet | Modem issue, incorrect cable connection, router not powered on. | Check modem status lights. Ensure Ethernet cable is securely connected to WAN port. Restart modem and SURFboard mAX system. |
| Velocitat Wi-Fi lenta | Interference, too many devices, outdated firmware, poor node placement. | Relocate units away from interference. Update firmware via app. Check app for device prioritization (QoS). Ensure nodes are within optimal range of each other. |
| Wi-Fi Dead Zones | Insufficient coverage, improper node placement. | Add additional SURFboard mAX nodes if needed. Adjust placement of existing nodes to cover problematic areas. |
| Cannot Connect to App | Incorrect Wi-Fi password, app glitch, phone not connected to SURFboard Wi-Fi. | Ensure your phone is connected to the SURFboard mAX Wi-Fi network. Restart the app and your phone. Verify Wi-Fi password. |
7. Especificacions
| Característica | Detall |
|---|---|
| Número de model | WC4S |
| Tipus sense fil | 802.11ac (Wi-Fi 5), compatible with Wi-Fi 6 devices |
| Classe de banda de freqüència | Tri-Band (2.4 GHz, 5 GHz, 5 GHz High) |
| Velocitat Wi-Fi | Up to 3.8 Gbps (AC3800) |
| Cobertura | Fins a 5,500 peus quadrats |
| Backhaul | 1.7 Gbps dedicated wireless backhaul |
| Ports Ethernet | 2 x 1 Gbps Ethernet ports per node |
| Sistema operatiu | Linux |
| Dimensions (LxWxH) | 4 x 4 x 8 polzades |
| Pes de l'article | 4.8 lliures |
| Color | Blanc |
| Components inclosos | 2 routers, Power cords |
| Dispositius compatibles | iPhone, cell phone, Tablet, computer, streaming devices, smart TV, IOT devices |
8. Garantia i assistència
8.1. Informació de la garantia
The ARRIS SURFboard mAX Tri-Band Mesh System WC4S comes with a Garantia limitada de 2 anys provided by ARRIS. This warranty covers defects in materials and workmanship under normal use. Please retain your proof of purchase for warranty claims.
8.2. Atenció al client
For technical assistance, troubleshooting, or warranty inquiries, please contact ARRIS Customer Support:
- Xat en directe: Available on the official ARRIS support weblloc.
- Suport telefònic: Available 8 AM - 1 AM EST. (Specific phone number not provided in source, refer to product packaging or official weblloc).
- Recursos en línia: Visit the ARRIS support website for FAQs, user guides, and software downloads.
