Introducció
This user manual provides detailed instructions for the installation, operation, and maintenance of your SUNMI NT311 Thermal Receipt Printer. Designed for efficiency and reliability, this printer is ideal for various point-of-sale environments. Please read this manual thoroughly before using the printer to ensure proper functionality and to prevent damage.
Informació de seguretat
- Always use the original power adapter provided with the printer.
- No exposeu la impressora a l'aigua, la humitat ni a temperatures extremes.
- Eviteu col·locar la impressora sota la llum solar directa o a prop de fonts de calor.
- No intenteu desmuntar ni reparar la impressora vosaltres mateixos. Poseu-vos en contacte amb personal de servei qualificat per obtenir ajuda.
- Ensure proper ventilation around the printer during operation.
Producte acabatview
The SUNMI NT311 is a high-performance direct thermal receipt printer featuring multiple connectivity options and automatic paper cutting. Its compact design makes it suitable for various business settings.
Característiques principals:
- Direct thermal printing method.
- Maximum print width: 80 mm.
- Connectivity: IEEE 802.11 b/g/n 2.4G Wi-Fi, BT4.2 BLE 2.4 GHz, USB TYPE-C USB2.0, Ethernet RJ45 (max. 100 Mbps).
- Cash Drawer Port: RJ12 24V/1A.
- Mides: 130 x 130 x 130 mm.
- Supports ESC/POS command set.
- Nivell de protecció: IP52.
- Memory: 64 MB RAM, 256 MB Flash.
- Automatic Paper Cutting: Full Cutting/Half Cutting Mode.
Printer Components:
Guia de configuració
1. Desembalatge
Carefully remove the printer and all accessories from the packaging. Verify that all components are present:
- SUNMI NT311 Printer
- Adaptador d'alimentació
- USB Cable (if included)
- Guia d'inici ràpid
2. Potència de connexió
- Connect the power adapter to the DC 24V/2.5A power input port on the back of the printer.
- Connecteu l'adaptador d'alimentació a una presa de corrent adequada.
- L'indicador lluminós d'engegada de la impressora s'hauria d'encendre.
3. Càrrega de paper tèrmic
- Open the printer cover by pushing the cover open lever.
- Insert a roll of 80mm thermal paper into the paper compartment, ensuring the paper feeds from the bottom of the roll towards the front of the printer.
- Pull a small amount of paper out past the cutting blade.
- Tanqueu la coberta de la impressora fermament fins que encaixi al seu lloc.
4. Connexió a dispositius
Connexió USB:
Connect the printer to your computer or POS system using the provided USB TYPE-C USB2.0 cable.
Connexió Ethernet (LAN):
Connect an Ethernet cable from your network router or switch to the RJ45 LAN port on the printer. The printer supports speeds up to 100 Mbps.
Connexió Bluetooth:
- Ensure Bluetooth is enabled on your host device (e.g., smartphone, tablet, computer).
- Cerca available Bluetooth devices. The printer will typically appear as "SUNMI NT311" or a similar name.
- Select the printer and pair it. You may be prompted for a PIN (default is usually "0000" or "1234").
Connexió al calaix d'efectiu:
Connect your cash drawer to the RJ12 24V/1A port on the printer. The printer will trigger the cash drawer when a print command is sent.
Instruccions de funcionament
Impressió bàsica:
Once the printer is connected and drivers (if required for your operating system, e.g., Windows) are installed, you can send print commands from your application. The printer will automatically print and cut the receipt.
Llums indicadores:
- Indicador d'alimentació: Indicates the printer's power status.
- Paper Exhaustion Sensor: Alerts when paper is low or out.
- Anomality Indicator: Indicates an error condition (e.g., cover open, print head overheat).
- Indicador de xarxa: Shows network connectivity status (for Ethernet/Wi-Fi models).
Manteniment
Neteja de la impressora:
Una neteja regular ajuda a mantenir la qualitat d'impressió i allarga la vida útil de la impressora.
- Apagueu la impressora i desconnecteu el cable d'alimentació.
- Obriu la coberta de la impressora.
- Utilitzeu un drap suau i sense pelusa dampened with isopropyl alcohol to gently clean the thermal print head (the dark strip inside the printer). Allow it to dry completely before closing the cover.
- Clean the paper path and rollers with a dry, soft cloth to remove any paper dust.
- Wipe the exterior of the printer with a slightly damp tela.
Precaució: Do not touch the print head immediately after printing as it may be hot. Avoid using abrasive cleaners or solvents.
Replacing Paper Roll:
When the paper exhaustion sensor indicates low paper, or when the print quality degrades due to the end of the roll, replace the paper following the steps in the "Loading Thermal Paper" section.
Resolució de problemes
| Problema | Causa possible | Solució |
|---|---|---|
| La impressora no s'encén. | Cable d'alimentació no connectat; presa de corrent defectuosa. | Assegureu-vos que el cable d'alimentació estigui ben connectat. Proveu una altra presa de corrent. |
| No hi ha sortida d'impressió. | Paper out; printer cover open; incorrect driver/connection. | Load new paper. Close cover firmly. Check driver installation and connection (USB/Ethernet/Bluetooth). |
| Poca qualitat d'impressió. | Thermal head dirty; low quality paper; paper loaded incorrectly. | Clean the thermal print head. Use high-quality thermal paper. Ensure paper is loaded correctly. |
| Emballament de paper. | Paper carregat incorrectament; objecte estrany a la ruta del paper. | Open cover, remove jammed paper carefully. Reload paper correctly. Check for obstructions. |
| Printer not connecting via Bluetooth. | Bluetooth not enabled on host; incorrect pairing. | Ensure Bluetooth is on and discoverable on host device. Re-pair the printer. Check PIN. |
Especificacions
| Característica | Descripció |
|---|---|
| Marca | SUNMI |
| Número de model | Sunmi NT311 |
| Mètode d'impressió | Tèrmica directa |
| Amplada màxima d'impressió | 80 mm |
| Tecnologia de connectivitat | Bluetooth 2.4 GHz, Ethernet (RJ45), USB (Type-C USB2.0) |
| Connectivitat sense fil | IEEE 802.11 b/g/n 2.4G, BT4.2 BLE 2.4 GHz |
| Port del calaix d'efectiu | RJ12 24V/1A |
| Dimensions (L x A x A) | 130 x 130 x 130 mm |
| Nivell de protecció | IP52 |
| Memòria | 64 MB de RAM, 256 MB de flaix |
| Gruix del paper | 0.075 - 0.008 mm |
| Velocitat d'impressió | 250 mm/s |
| Automatic Paper Cutting | Full Cutting / Half Cutting Mode |
| Sistemes operatius compatibles | Windows, Android |
| Consum d'energia | 3 watts |
Garantia i Suport
For warranty information, please refer to the documentation provided at the time of purchase or contact your retailer/seller directly. SUNMI provides technical support for its products.
For further assistance, troubleshooting, or to inquire about service, please visit the official SUNMI support weblloc web o poseu-vos en contacte amb el seu departament d'atenció al client. Mantingueu a mà el rebut de compra i el número de sèrie del producte quan busqueu assistència.
