Manual d'usuari del mòdem telefònic ARRIS Touchstone TM804G DOCSIS 3.0

1. Introducció

This manual provides instructions for the installation, operation, and troubleshooting of your ARRIS Touchstone TM804G DOCSIS 3.0 Telephone Modem. The TM804G is designed to provide high-speed data access and up to four lines of Voice over IP (VoIP) telephone service over your cable network. It features DOCSIS 3.0 technology for enhanced internet speeds and reliability.

2. Característiques clau

• DOCSIS 3.0 compliant for high-speed internet.
• Four (4) dedicated VoIP telephone ports.
• Supports download speeds up to 343 Mbps.
• Two independent 96MHz RF tuners.
• Ethernet connectivity for network devices.

3. Contingut del paquet

Comproveu que el vostre paquet contingui els elements següents:

• ARRIS Touchstone TM804G Telephone Modem
• Adaptador d'alimentació
• Cable Ethernet
• Documentació (Guia d'inici ràpid, Informació de seguretat)

Note: A backup battery is sold separately and is not included in the standard package.

4. Característiques físiques

4.1 Indicadors del panell frontal

The front panel of the TM804G modem features several LED indicators that provide status information.

Figura 1: Davant view of the ARRIS Touchstone TM804G Telephone Modem. This image shows the modem's black casing with ventilation holes on top and a row of green LED indicator lights on the right side of the front panel.

4.2 Ports del panell posterior

The rear panel provides all necessary connection ports for the modem.

Figura 2: posterior view of the ARRIS Touchstone TM804G Telephone Modem. This image displays the back of the modem, featuring a coaxial cable connector, four yellow Ethernet ports, two grey telephone ports (RJ-11), a USB port, a reset button, and the power input.

• COAXIAL: Connects to the cable wall outlet.
• ETHERNET (LAN): Four (4) RJ-45 ports for connecting to a computer or router.
• TEL1-4 (RJ-11): Four (4) telephone ports for connecting to telephones or a home telephone wiring system.
• USB: (Functionality may vary or be disabled by your service provider).
• RESET: Recessed button to reset the modem to factory defaults (use with caution).
• POTÈNCIA: Es connecta a l'adaptador de corrent.

5. Configuració i instal·lació

Follow these steps to install your ARRIS Touchstone TM804G modem.

1. Connecteu el cable coaxial: Connect one end of a coaxial cable to the COAXIAL port on the modem and the other end to a cable wall outlet. Ensure the connection is finger-tight.
2. Connecteu el cable Ethernet: Connect one end of the Ethernet cable to one of the ETHERNET ports on the modem and the other end to your computer's network port or your wireless router's WAN/Internet port.
3. Connect Telephone Lines: If using telephone service, connect your telephone(s) or home telephone wiring to the TEL1, TEL2, TEL3, or TEL4 ports on the modem using standard RJ-11 telephone cables.
4. Connecteu l'adaptador d'alimentació: Connect the power adapter to the POWER port on the modem and then plug the adapter into an electrical outlet.
5. Encès: The modem will automatically power on. Observe the front panel indicator lights. The POWER, DS, US, and ONLINE lights should eventually turn solid green, indicating a successful connection to the cable network and internet. The TEL lights will illuminate when telephone lines are active.
6. Activa el servei: Contact your Internet Service Provider (ISP) to activate the modem. You will need to provide them with the MAC address and serial number, typically found on a label on the bottom or back of the modem.

Important: Do not connect the modem to a power outlet until all other connections are made.

6. Instruccions de funcionament

Once the modem is successfully installed and activated, it operates automatically.

• Accés a Internet: Any device connected via Ethernet to the modem (or through a connected router) should have internet access once the ONLINE light is solid green.
• Servei telefònic: If your service plan includes VoIP, connected telephones will have dial tone and function once the corresponding TEL lights are solid green.
• Estat de seguiment: Refer to the front panel LED indicators (Section 4.1) to monitor the modem's operational status.

7. Manteniment

• Neteja: Keep the modem clean and free of dust. Use a soft, dry cloth to wipe the exterior. Do not use liquid cleaners or aerosols.
• Ventilació: Ensure the modem is placed in a well-ventilated area to prevent overheating. Do not block the ventilation holes.
• Actualitzacions de firmware: Firmware updates are typically managed automatically by your Internet Service Provider. Do not attempt to manually update the firmware unless instructed by your ISP.
• Restarting the Modem: If you experience connectivity issues, try restarting the modem by unplugging the power adapter for 10-15 seconds and then plugging it back in.
• Restabliment de fàbrica: The recessed RESET button on the rear panel can be used to restore factory default settings. This should only be done if instructed by your ISP, as it will erase all custom configurations. To perform a factory reset, use a paperclip to press and hold the RESET button for at least 10 seconds.

8. Solució De Problemes

If you encounter problems with your modem, refer to the following common issues and solutions.

For further assistance, contact your Internet Service Provider's technical support.

9. Especificacions

10. Garantia i Suport

This product is offered as an Amazon Renewed item. Amazon Renewed products are professionally inspected and tested to work and look like new. They are eligible for replacement or refund under the Amazon Renewed Guarantee if you are not satisfied with your purchase.

For technical support, troubleshooting, or service-related inquiries, please contact your Internet Service Provider (ISP) directly. Your ISP is responsible for the activation, configuration, and ongoing support of the modem on their network.