Manual d'usuari de la impressora tèrmica de rebuts Volcora

1. Introducció

This manual provides detailed instructions for the setup, operation, and maintenance of your Volcora Thermal Receipt Printer, Model 500204. This high-speed 80mm POS printer features an auto cutter and offers versatile connectivity options including USB and Bluetooth, supporting various operating systems. Please read this manual thoroughly before using the printer to ensure proper functionality and longevity.

2. Informació de seguretat

• Assegureu-vos que la impressora estigui connectada a una presa de corrent amb connexió a terra.
• No exposeu la impressora a l'aigua ni a una humitat elevada.
• Eviteu col·locar la impressora sota la llum solar directa o a prop de fonts de calor.
• Feu servir només l'adaptador de corrent que s'inclou amb la impressora.
• No intenteu desmuntar ni reparar la impressora vosaltres mateixos. Poseu-vos en contacte amb el servei d'atenció al client per obtenir ajuda.
• Keep hands clear of the auto cutter mechanism during operation.

3. Contingut del paquet

Verifiqueu que tots els elements que s'enumeren a continuació s'inclouen al vostre paquet:

• Volcora Thermal Receipt Printer - Standard
• Adaptador d'alimentació
• Corró de paper
• Cable USB
• CD (for drivers and manual)
• Manual
• Sample Receipt Paper

Figura 3.1: Included Components - Thermal Receipt Printer, Power Adapter, USB Cable, Test Paper, and Installation CD.

4. Producte acabatview

Figura 4.1: Davant view of the Volcora Thermal Receipt Printer with a sampel rebut.

Figura 4.2: Key features include QR code printing, automatic cutter, fast print speed, low noise, and 203 dpi clear printing.

4.1 Ports i botons

Figura 4.3: Rear ports include Power Supply, Cash Drawer Port (6Pin RJ11), and USB Port. Front panel features Power LED, Error LED, Paper LED, Feed Button, and Cover Open Button.

4.2 Opcions de col·locació

Figura 4.4: The printer supports both wall mounting (as a kitchen printer) and counter placement (as a receipt printer).

5. Configuració

5.1 Initial Connection and Paper Roll Installation

1. Unbox the printer and all accessories.
2. Connect the power adapter to the printer and a power outlet.
3. Open the paper cover by pressing the "PUSH" button.
4. Insert the 80mm thermal paper roll, ensuring the paper feeds from the bottom and the leading edge extends slightly past the cutter.
5. Tanqueu la coberta de paper fermament fins que encaixi al seu lloc.
6. Connect the USB cable from the printer to your computer (for initial setup or USB printing).

Figura 5.1: Acabatview of the installation process: Download drivers, Install, Connect power and USB, and Test print.

5.2 Printer Self-Test

Performing a self-test helps verify the printer's basic functionality and prints its configuration settings.

1. Assegureu-vos que la impressora estigui apagada.
2. Press and hold the "Feed" button.
3. While holding the "Feed" button, power on the printer.
4. Release the "Feed" button after approximately 5 seconds. The printer should print a self-test page.

For a visual guide on unboxing, connecting, and performing a self-test, please watch the video below:

6. Driver Installation and Connectivity

The Volcora Thermal Receipt Printer supports USB and Bluetooth connectivity. Proper driver installation is crucial for seamless operation.

6.1 Compatibilitat del sistema

Si us plau, tornaview the compatibility chart before proceeding with driver installation:

Figura 6.1: S'ha acabat la compatibilitatview for USB and Bluetooth connections across various operating systems. Note that Mac OS and iOS are not supported.

Figura 6.2: List of compatible and non-compatible POS software applications.

6.2 Windows Driver Installation (USB)

For Windows users, download the latest drivers from the official Volcora support website. The installation CD also contains the necessary drivers.

1. Descarrega el controlador per a Windows des de volcora.com/support.
2. Descomprimiu el descarregat file and open the driver application.
3. Follow the on-screen prompts, select your printer model (500204), and complete the installation.
4. After installation, the printer should be recognized in your Windows "Printers & Scanners" settings, allowing you to print a test page.

Refer to Video 5.1 for initial connection steps. The video also demonstrates driver installation and testing tools for Windows.

6.3 Bluetooth Connection with Windows PC

This section outlines two methods for connecting your printer via Bluetooth to a Windows PC.

Method 1: Driver Pre-installed with USB Connection

1. Ensure the printer driver has been installed using a USB cable connection (refer to Section 6.2).
2. Go to Windows Settings > Bluetooth & devices > Add device > Bluetooth.
3. Select the printer (e.g., "500203" or "Volcora Thermal Printer") from the list of available devices and pair it. Enter the default PIN (usually "0000" or "1234").
4. After pairing, check the printer's properties in "Devices and Printers" to identify the assigned COM port (e.g., COM4).
5. Use the Setting Tool (available from volcora.com/support) to select the correct COM port and perform a test print.

Method 2: Driver Installation After Bluetooth Connection

1. Start by pairing the printer via Bluetooth directly (Windows Settings > Bluetooth & devices > Add device > Bluetooth). Enter the default PIN.
2. Open Device Manager (search in Windows) and expand "Ports (COM & LPT)" to find the COM port used by the Bluetooth printer (e.g., COM3 or COM4).
3. Install the printer driver (from volcora.com/support or CD), selecting the identified COM port during the installation process. If the first COM port doesn't work, try the other one listed.
4. Once the driver is installed, the printer should appear in "Printers & Scanners" and be ready for use.

6.4 Bluetooth Connection with Android Tablets

To connect your printer to an Android tablet, follow these steps:

1. Go to your Android tablet's Settings and enable Bluetooth.
2. Cerca new devices and select your printer (e.g., "500203"). Pair the device using the default PIN (usually "0000" or "1234").
3. Download the "PrintDemo Tool" from volcora.com/support.
4. Open the PrintDemo Tool, go to "Setting", select "Bluetooth" as the interface, and search for your paired printer.
5. Perform a "print test" to confirm connectivity.
6. For POS applications like Loyverse POS or W&O POS, navigate to their printer settings, select "Bluetooth" as the interface, and choose your Volcora printer to perform a test print.

7. Instruccions de funcionament

Once the printer is successfully connected and drivers are installed, it will function as a standard printer for your compatible system or POS application. Ensure your application is configured to use the Volcora Thermal Printer for receipt printing.

• Impressió: Send print commands from your software. The printer will automatically feed and cut the receipt.
• Alimentació de paper: Press the "Feed" button on the front panel to manually advance the paper.
• Indicador d'error: The "Error" LED will illuminate if there is a paper jam, paper out, or other issues. Refer to the troubleshooting section.

8. Manteniment

Un manteniment regular garanteix un rendiment òptim i allarga la vida útil de la impressora.

• Neteja del capçal d'impressió: Utilitzeu un drap suau i sense pelusa dampened with isopropyl alcohol to gently wipe the thermal print head. Ensure the printer is off and cooled down before cleaning.
• Neteja del rodet de la platina: Rotate the platen roller and wipe it with an alcohol-dampened cloth to remove paper dust or adhesive residue.
• Neteja exterior: Wipe the exterior of the printer with a soft, dry cloth. Avoid abrasive cleaners.

9. Especificacions

Detailed technical specifications for the Volcora Thermal Receipt Printer Model 500204:

Figura 9.1: Visual representation of printer dimensions and key specifications.

10. Solució De Problemes

If you encounter issues with your Volcora Thermal Receipt Printer, consider the following common solutions:

• La impressora no respon:
  • Comproveu les connexions d'alimentació i assegureu-vos que la impressora estigui engegada.
  • Verify USB or Bluetooth connection status.
  • Perform a printer self-test (Section 5.2) to confirm internal functionality.
  • Reinstall drivers if necessary.
• Mala qualitat d'impressió:
  • Ensure you are using high-quality thermal paper.
  • Clean the thermal print head (Section 8).
  • Check printer settings for print density or speed adjustments.
• Embussos de paper:
  • Turn off the printer and carefully open the paper cover.
  • Remove any jammed paper or debris.
  • Ensure the paper roll is correctly installed and not too tight.
• Problemes de connexió Bluetooth:
  • Ensure Bluetooth is enabled on both the printer and your device.
  • Unpair and re-pair the printer.
  • Verify the correct COM port is selected in your driver or application settings.

For further assistance, please refer to the support information in Section 11.

11. Garantia i Suport

All Volcora products are backed by a limited lifetime warranty. Our US-based customer support team is available to assist with any issues regarding setup, connection, compatibility, or other product-related concerns.

• Visit Help Portal: https://help.volcora.com
• Download Support Center: https://volcora.com/support
• Contacte d'assistència al client: support@volcora.com

Figura 11.1: Volcora offers US-based customer support for product assistance.