Xfinity SCHB1AEW 1080p HD Security Audio Video Doorbell User Manual

1. Introducció

The Xfinity SCHB1AEW 1080p HD Security Audio Video Doorbell provides advanced monitoring for your home's entrance. This weather-resistant device features 1080p HD video, clear night vision, motion detection, and two-way audio communication. Access live and recorded video directly through the Xfinity app and Xfinity X1 platform. With a wide 4:3 aspect ratio, you gain a comprehensive view of your doorstep, ensuring you never miss activity or deliveries.

2. Important Requirements

Before installing and using your Xfinity Video Doorbell, please ensure you meet the following requirements:

• Xfinity Service Eligibility: Only customers with Pro Protection, Xfinity Home Secure, Pro Protection Plus, or Self-Protection plans are eligible to use this device.
• Xfinity Xfi Gateway: An Xfinity Xfi Gateway is required for Self-Protection customers.
• Xfinity Internet: Active Xfinity Internet service is mandatory, as the doorbell is controlled through the Xfinity app.
• Límit de dispositius: Customers are limited to a maximum of six cameras and/or doorbells per account.
• Bridge Mode Restriction: If Bridge Mode is enabled on your Xfinity Xfi Gateway, you will be blocked from accessing the Xfinity App and unable to use Self Protection and other Xfinity Xfi features.
• Existing Doorbell Wiring: The device requires existing doorbell wiring for power.
• Restriccions d'instal·lació: Certain states may have restrictions regarding video doorbell installation.

3. Contingut del paquet

Verifiqueu que tots els elements siguin presents al vostre paquet:

• Xfinity SCHB1AEW Video Doorbell Unit
• Mounting Plate(s)
• Installation Hardware (screws, wall anchors)
• Chime Connector (typically included for wired installations)
• Documentació (aquest manual d'usuari)

Figure 3.1: Package contents of the Xfinity SCHB1AEW Video Doorbell.

4. Configuració

4.1 Abans de començar

1. Verify Eligibility: Confirm your Xfinity service plan meets the requirements listed in Section 2.
2. Check Gateway Status: Ensure your Xfinity Xfi Gateway is active and not operating in Bridge Mode.
3. Locate Wiring: Identify your existing doorbell wiring and the corresponding circuit breaker in your home's electrical panel.
4. Descarregar l'aplicació: Download the Xfinity app from your device's app store.

4.2 Instal·lació física

Avís: Always turn off power at the circuit breaker before handling electrical wiring to prevent electric shock.

1. Apagueu l'alimentació: Go to your home's circuit breaker box and turn off the power to your existing doorbell. Test the doorbell to ensure power is off.
2. Treure el timbre antic: Carefully remove your existing doorbell from the wall. Disconnect the two wires attached to it.
3. Connect New Doorbell: Connect the two wires from your wall to the terminals on the back of the Xfinity Video Doorbell. Ensure a secure connection.
4. Muntar el timbre de la porta: Use the provided mounting plate and screws to securely attach the Xfinity Video Doorbell to your wall. Ensure the wires are tucked neatly into the wall opening.
5. Install Chime Connector (if applicable): If your package includes a chime connector, follow its specific instructions to install it inside your existing indoor chime unit. This typically involves connecting it to the chime's terminals.
6. Restaura l'alimentació: Return to your circuit breaker box and turn the power back on to your doorbell circuit.

Figura 4.1: Frontal view of the Xfinity SCHB1AEW Video Doorbell.

Figure 4.2: Xfinity Video Doorbell with mounting plate.

4.3 Configuració de l'aplicació

1. Open Xfinity App: Launch the Xfinity app on your smartphone or tablet.
2. Afegeix un dispositiu: Follow the in-app instructions to add a new device. Select the option for a video doorbell or camera.
3. Vincula el timbre de la porta: The app will guide you through the process of pairing the doorbell with your Xfinity Xfi Gateway. This typically involves scanning a QR code or entering a code.
4. Personalitza la configuració: Once paired, customize settings such as motion detection zones, notification preferences, and video quality within the app.

5. Operating Your Doorbell

5.1 Viu View

Access real-time video from your doorbell camera through the Xfinity app or your Xfinity X1 platform. This allows you to see who is at your door at any time.

5.2 Àudio bidireccional

Quan viewing live video or responding to a doorbell ring, use the two-way audio feature in the Xfinity app to speak and listen to visitors at your door.

5.3 Notificacions

Receive instant notifications on your smartphone or Xfinity X1 TV when motion is detected or when someone presses the doorbell button. Customize notification settings within the Xfinity app.

5.4 Visió nocturna

The doorbell automatically activates its night vision capabilities in low-light conditions, providing clear video even in the dark. If you experience excessive glare from nearby walls or reflective surfaces, consider adjusting the doorbell's angle or providing additional external illumination.

6. Manteniment

• Neteja: Periodically clean the camera lens and the doorbell's exterior surface with a soft, damp cloth. Avoid using abrasive cleaners or harsh chemicals, as these can damage the device.
• Elimina les obstruccions: Ensure that the area around the doorbell is free from any obstructions (e.g., overgrown plants, decorations) that might block the camera's view or interfere with motion detection.

7. Solució De Problemes

• Doorbell Not Powering On:
  • Check your home's circuit breaker to ensure power is restored to the doorbell circuit.
  • Verify that the doorbell wires are securely connected to the doorbell terminals.
• Cannot Connect to Xfinity App:
  • Confirm your Xfinity Internet service is active and your Xfi Gateway is online.
  • Ensure your Xfi Gateway is not in Bridge Mode, as this prevents app access.
  • Make sure you are using the primary Xfinity app for setup and not the separate Xfinity Home app, which may have different device compatibility.
• Poor Video Quality or Night Vision Glare:
  • Netegeu la lent de la càmera per eliminar qualsevol brutícia o taques.
  • If night vision glare is an issue, it may be caused by reflective surfaces close to the doorbell. Consider adjusting the doorbell's angle or providing external lighting to improve visibility.
• Sense notificacions:
  • Check the notification settings within the Xfinity app to ensure they are enabled for motion detection and doorbell rings.
  • Verify your smartphone's notification settings for the Xfinity app.
• Indoor Chime Not Ringing:
  • Ensure the chime connector (if included and installed) is correctly wired to your indoor chime unit.
  • Confirm your indoor chime is compatible with video doorbells.

8. Especificacions

9. Garantia i Suport

For detailed warranty information and technical support regarding your Xfinity SCHB1AEW Video Doorbell, please refer to your Xfinity service agreement or visit the official Xfinity support website. This product is designed to integrate with specific Xfinity services and requires an active Xfinity account for full functionality and support.

Assistència de Xfinity Weblloc: www.xfinity.com/support