1. Introducció
This manual provides detailed instructions for the setup, operation, maintenance, and troubleshooting of your TONGVEO 4K PTZ Camera. Please read this manual thoroughly before using the product to ensure optimal performance and safe operation. Keep this manual for future reference.
2. Producte acabatview
2.1 Característiques clau
- Resolució Ultra HD 4K: Equipped with an 8.29-megapixel sensor, delivering 3840 x 2160 QHD 4K output at 30 frames per second. Features a 120° wide-angle lens for clear video conferencing. Ensure your software and display support 4K resolution for optimal viewing.
- AI Auto-Tracking: Advanced AI-powered auto-tracking with gesture control and remote control options.
- Zoom digital 5X: Provides 5X digital zoom capability.
- Funcionalitat de panoràmica/inclinació: Rotates 350° horizontally (±175°) and 180° vertically (±90°) quietly and quickly.
- Múltiples opcions de control: Supports 10-position presets via IR remote control, 255 via PELCO, and 64 via VISCA. RS485 & RS232 interfaces support joystick control.
- USB 3.0 Plug & Play: Easy connectivity with various devices.
- Àmplia compatibilitat: Works with major video conferencing software including Zoom, Polycom, WebEx, BlueJeans, Facebook Messenger, and more. Compatible with Windows, Mac OS, and Chrome OS.
Imatge: Més deview of TONGVEO 4K PTZ Camera features including 4K UHD, AI Auto-Tracking, 5X Digital Zoom, PTZ Control, OSD Menu, USB3.0 Plug&Play, 120° Wide View Angle, 10 Presets by IR Remote Control, and Universal Compatibility.
2.2 Què hi ha a la caixa
El paquet inclou els articles següents:
- 1 x TONGVEO 4K PTZ Camera
- 1 x DC 12V/2A Power Adaptor
- 1 control remot IR
- 1 x 9.8ft USB 3.0 Cable
- 1 x Wall Bracket with Screws
- 1 x Manual d'usuari
Image: Diagram showing the included items: 4K AI Camera, 9.8ft USB3.0 Cable, IR Remote Control, Wall Mount Bracket with Screws, Power Adapter, and User Manual.
3. Configuració
3.1 Opcions de muntatge
The TONGVEO 4K PTZ Camera offers flexible mounting options to suit various environments:
- Desktop: Col·loqueu la càmera sobre una superfície plana.
- Muntatge en paret: Use the included wall bracket and screws to mount the camera on a wall.
- Muntatge de trípode: Attach the camera to a standard tripod.
- Muntatge al sostre: The camera can also be mounted on the ceiling (additional hardware may be required, not included).
Image: Illustration of the camera installed in different positions: Ceiling Mount, Wall Mount, Tripod Mount, and Desktop.
3.2 Connectivitat
Connect the camera to your computer or display using the provided USB 3.0 cable. The camera is plug-and-play, requiring no additional drivers for basic functionality. For advanced control, RS232 and RS485 interfaces are available.
Imatge: Detallada view of the camera's rear ports and connections to PC/Laptop, Smart TV, and compatibility with various conferencing software.
4. Instruccions de funcionament
4.1 Seguiment automàtic d'IA
The camera features AI-powered auto-tracking to keep subjects in frame. This function can be controlled via gestures or the remote control.
4.1.1 Gesture Control
The camera recognizes specific hand gestures to activate and control auto-tracking and digital zoom. These gestures can be enabled or disabled via the remote control menu.
- 'OK' Gesture: Enables AI auto-tracking and enters multi-human tracking mode.
- Gest de 'V': Enters solo-tracking mode, allowing you to select a single target.
- 'L' Gesture (in solo-tracking): Activates 5X zoom-in.
- 'One' Finger Gesture (in solo-tracking): Activates 5X zoom-out.
- 'Good' Gesture: Enters multi-human tracking mode.
- Gest de "palm": Turns off AI auto-tracking.
Image: Visual guide to the 6 gesture controls for the camera: OK, Scissors (V), Pistol (L), Finger Index (One), Good, and Palm.
Video: Demonstration of AI auto-tracking with gesture control, showing how the camera follows a person and adjusts zoom based on hand signals.
4.1.2 Remote Control Settings for AI Auto-Tracking
AI auto-tracking can also be managed directly from the IR remote control.
- Premeu el botó AI button to toggle AI auto-tracking ON/OFF and switch between multi-human tracking.
- Utilitza el Marc button to select a single target person for solo-tracking. A blue frame indicates selection, a green frame indicates locked.
- Premeu el botó Bloqueig button to lock and track the selected target person.
- Premeu el botó Exit Frame button to end target lock.
Video: Tutorial on controlling AI auto-tracking using the remote control, including enabling multi-human tracking, selecting and locking a single target, and exiting tracking.
4.2 Control de panoràmica, inclinació i zoom (PTZ)
The camera's pan, tilt, and digital zoom functions can be controlled using the IR remote control or compatible joystick controllers via RS485/RS232 interfaces.
- Tecles de control PTZ: Use the arrow keys on the remote to pan (horizontal movement) and tilt (vertical movement) the camera. Press the center button to return the PTZ to the middle position.
- Zoom digital: The 5X digital zoom can be controlled via gestures (in solo-tracking) or through the remote control.
- Presets: Store and recall up to 10 preset positions using the IR remote control (0-9). The camera supports 255 presets via PELCO and 64 via VISCA.
Image: Detailed layout of the IR remote control, indicating functions for Power, Preset Position, AI, Frame, L/R Set Key, Camera Select Key, Exit Frame, Lock, and PTZ Control Key.
4.3 Menú de visualització en pantalla (OSD)
The remote control allows access to the camera's OSD menu to adjust various parameters such as Exposure, Color, Image settings, P/T/Z limits, Communication settings, AI Gesture Control, and more. Navigate the menu using the remote's arrow keys and confirm selections.
Image: Screenshots of the camera's OSD menu, displaying options for Main Menu (Exposure, Color, Image, P/T/Z, Communication, AI Control, Information, Restore Default, Language), Exposure settings (Mode, Backlight, ExpComp, Flicker), and Color settings (Brightness, Contrast, Hue, Saturation, Sharpness, WB Mode, Rtuning, Btuning).
5. Manteniment
To ensure the longevity and optimal performance of your TONGVEO 4K PTZ Camera, follow these maintenance guidelines:
- Neteja: Use a soft, dry cloth to clean the camera body. For the lens, use a lens cleaning cloth and specialized lens cleaning solution. Avoid harsh chemicals or abrasive materials.
- Emmagatzematge: Quan no la feu servir durant períodes prolongats, guardeu la càmera en un lloc fresc i sec, allunyat de la llum solar directa i de temperatures extremes.
- Manipulació: Handle the camera with care to prevent physical damage. Avoid dropping or subjecting it to strong vibrations.
- Potència: Always use the provided DC 12V/2A power adaptor. Disconnect power during cleaning or when the camera is not in use.
6. Solució De Problemes
If you encounter issues with your TONGVEO 4K PTZ Camera, refer to the following common solutions:
| Problema | Causa possible | Solució |
|---|---|---|
| No 4K output / Poor image quality | Display or software does not support 4K. | Ensure your monitor/display and video conferencing software are 4K compatible. Check software settings for resolution options. |
| Auto-tracking not working or inconsistent | Gesture control disabled or incorrect gestures. Remote control settings incorrect. | Check the OSD menu to ensure 'AI Gesture Control' is enabled. Practice gestures as shown in the manual. Verify remote control settings for AI tracking. |
| Focus buttons (FAR/NEAR/MANUAL/AUTO FOCUS) on remote not working | These buttons are not applicable to this specific camera version. | This camera model does not support these specific focus buttons on the remote. Focus is typically automatic. |
| Camera menu appears flipped in conferencing software | Mirror function enabled in conferencing software. | Disable the 'Mirror' function within your video conferencing software (e.g., Teams, Zoom, Skype) and then open the PTZ camera's OSD menu. |
| Càmera no reconeguda per l'ordinador | Loose USB connection or faulty cable. | Ensure the USB 3.0 cable is securely connected to both the camera and the computer. Try a different USB port or cable. |
7. Especificacions
| Característica | Detall |
|---|---|
| Marca | TONGVEO |
| Número de model | 8b8ecad2-1724-451c-b51f-add6158099fa |
| Pes de l'article | 5.55 lliures |
| Dimensions del producte | 6.69 x 6.5 x 9.72 polzades |
| Color | Negre |
| Resolució de captura de vídeo | 4K (3840 x 2160) at 30fps |
| Tecnologia del sensor fotogràfic | Other (8.29 Megapixels) |
| Distància focal màxima | 2.8 mil·límetres |
| Apertura màxima | 2 f |
| Camp de View (FOV) | Gran angular de 120° |
| Zoom digital | 5X |
| Interval de panoràmica/inclinació | Pan: ±175° (350° total), Tilt: ±90° (180° total) |
| Tecnologia de connectivitat | USB 3.0, Infrared, RS232, RS485 |
| Característiques especials | AI Auto-tracking, Gesture Control, Remote Control, Plug and Play |
8. Garantia i Suport
8.1 Informació de la garantia
TONGVEO products are designed and manufactured to the highest quality standards. For specific warranty details, please refer to the warranty card included with your product or visit the official TONGVEO weblloc web. Conserveu el rebut de compra com a comprovant de compra per a reclamacions de garantia.
8.2 Atenció al client
If you require technical assistance, have questions about product operation, or need to report an issue, please contact TONGVEO customer support. Contact information can typically be found on the product packaging, the official TONGVEO weblloc web o dins de la documentació de la garantia.
For online resources, you may visit the TONGVEO Store on Amazon.
