Introducció
This manual provides instructions for the setup, operation, maintenance, and troubleshooting of the Fanvil A320i IP Phone. Please read this manual thoroughly before using the device to ensure proper functionality and safety.
Producte acabatview
The Fanvil A320i is an advanced IP phone designed for professional communication environments. It features a large color touch screen, an adjustable camera, and support for multiple SIP lines.

Figura 1: Davant view of the Fanvil A320i IP Phone, showing the 10.1-inch touch screen, handset, and gooseneck microphone. The screen displays the time, date, and various application icons.

Figura 2: Davant view of the Fanvil A320i IP Phone with the gooseneck microphone in a retracted position, highlighting the integrated camera and physical buttons below the screen.
Instruccions de configuració
- Desempaquetar el dispositiu: Traieu amb cura tots els components de l'embalatge. Verifiqueu que hi hagi tots els elements que figuren a la llista d'embalatge.
- Attach the Foot Stand: Secure the foot stand to the back of the phone. The stand supports 40° and 50° viewangles d'ajust.
- Connecteu el telèfon: Plug the coiled cord into the handset and the designated port on the phone base.
- Connect the Gooseneck Microphone: Insert the gooseneck microphone into its dedicated port on the top of the phone.
- Connexió de xarxa: Connect an Ethernet cable from your network switch or router to the LAN port on the phone. The device supports PoE (Power over Ethernet) for power and data, or you can use an external power adapter (sold separately).
- Encès: If using PoE, the phone will power on automatically. If using an external power adapter, connect it to the power port and then to an electrical outlet.
- Configuració inicial: Follow the on-screen prompts to complete the initial setup, including network settings and SIP account registration.
Instruccions de funcionament
Fent una trucada
- Marcació: Lift the handset or press the speakerphone button. Enter the desired number using the on-screen dial pad or physical buttons.
- Using DSS Keys: Press a pre-configured DSS key for speed dialing or specific functions. The A320i features 116 DSS keys.
- Directori: Access the local telephone directory (up to 2000 entries) to select a contact.
Recepció d'una trucada
- Quan soni el telèfon, aixequeu l'auricular o premeu el botó de l'altaveu per contestar.
- To decline a call, press the "Reject" button on the screen.
Videotrucades
The Fanvil A320i supports two-way video calls with its adjustable 8-megapixel built-in camera. Ensure the privacy cover is open during video calls.
- Initiate a video call by selecting the video call option when dialing or answering.
- The video codec supports H.264/H.265 (optional) at 720P/1080P resolution.
Conferència
- Audio Conference: Supports up to 10 participants.
- Videoconferència: Supports 3-part video conference.
- Refer to the on-screen menu for detailed instructions on initiating and managing conferences.
Bluetooth i Wi-Fi
- Bluetooth 5.0: Built-in Bluetooth allows connection to compatible headsets or other devices. Access Bluetooth settings via the system menu.
- Wi-Fi: Built-in 2.4G/5G Wi-Fi provides wireless network connectivity. Configure Wi-Fi settings through the phone's system menu.
Manteniment
- Neteja: Use a soft, dry cloth to clean the phone's surface and screen. Do not use liquid cleaners or aerosols directly on the device.
- Privadesa de la càmera: Always use the integrated privacy cover for the camera when not in use.
- Actualitzacions de programari: Regularly check for and install software updates to ensure optimal performance and security. Updates can typically be found in the system settings.
- Condicions ambientals: Operate the phone within recommended temperature and humidity ranges. Avoid exposure to direct sunlight, excessive heat, or moisture.
Resolució de problemes
| Problema | Causa possible | Solució |
|---|---|---|
| El telèfon no s'encén. | No power supply or faulty cable. | Check PoE connection or external power adapter. Ensure cables are securely connected. |
| No es poden fer ni rebre trucades. | Network issue or SIP account not registered. | Verify network cable connection. Check SIP account registration status in settings. Contact your network administrator. |
| Mala qualitat d'àudio. | Network congestion, faulty microphone/handset, or incorrect audio settings. | Check network bandwidth. Test with a different headset or handset. Adjust audio settings in the phone menu. |
| Video call issues. | Camera privacy cover closed, network bandwidth, or codec incompatibility. | Ensure camera privacy cover is open. Check network connection speed. Verify codec settings. |
| Connexió Wi-Fi inestable. | Weak signal, interference, or incorrect Wi-Fi settings. | Move the phone closer to the Wi-Fi router. Check for other devices causing interference. Reconfigure Wi-Fi settings. |
Especificacions
- Model: A320i
- Pantalla principal: 10.1-inch color touch screen, 1280x800 resolution
- Línies SIP: 20
- DSS Keys: 116 (virtual DSS key reuse)
- Càmera: Adjustable 8-megapixel built-in camera with privacy cover
- Còdec de vídeo: H.264/H.265 (Optional), 720P/1080P
- Videotrucada: Support two-way video call, 3-part video conference
- Audio Conference: Up to 10 participants
- Local Telephone Directory: 2000 entrades
- Historial de trucades: 1000 entrades
- Mode IP: IPv4/IPv6
- Àudio: High definition audio, Broadband codecs: G.722, Opus
- Bluetooth: Bluetooth incorporat 5.0
- Wi-Fi: Wi-Fi 2.4G/5G incorporat
- Xarxa: 10/100/1000 Mbps Ethernet ports (PoE support)
- EHS: Suport per a auriculars
- Foot Support: 40° and 50° adjustable angles
- Pes de l'article: 4.27 lliures (1.94 kg)
- Dimensions del producte: 1 x 1 x 1 polzades (2.54 x 2.54 x 2.54 cm)
Informació de la garantia
The Fanvil A320i IP Phone comes with a two-year warranty against factory defects. This warranty covers manufacturing defects under normal use conditions. Please retain your proof of purchase for warranty claims.
For warranty service, please contact your authorized Fanvil dealer or support center.
Atenció al client
For technical assistance, product inquiries, or further support, please visit the official Fanvil weblloc web o poseu-vos en contacte amb el vostre distribuïdor local.
Fanvil Official Weblloc: www.fanvil.com
Please have your product model (A320i) and serial number ready when contacting support.





