1. Introducció
This manual provides comprehensive instructions for the installation, operation, and maintenance of your Tenveo PTZ Camera and Controller Bundle. This bundle includes one Tenveo VHD4K10A-NDI 30X AI Auto Tracking NDI PTZ Camera, two Tenveo VHD2007 20X Optical Zoom PTZ Cameras, and one Tenveo KB200PRO PTZ Camera Joystick Controller. Please read this manual thoroughly before using the equipment to ensure proper functionality and to prevent damage.
Image 1.1: The Tenveo PTZ Camera and Controller Bundle, showing one 30X NDI camera, two 20X cameras, and the joystick controller.
2. Components del producte
2.1 Tenveo VHD4K10A-NDI 30X AI Auto Tracking NDI PTZ Camera
This camera features 30X optical zoom and 8X digital zoom, AI auto-tracking capabilities, and supports NDI, SDI, HDMI, USB3.0, and LAN (PoE) interfaces. It delivers high-quality video and supports various network protocols including SRT, TCP/IP, HTTP, RTSP, RTMP, Onvif, DHCP, and Multicast. Audio input (LINE IN) and output (LINE OUT) are available for integrated audio-video streaming (audio device not included).
Imatge 2.1: posterior view of the VHD4K10A-NDI camera, highlighting its various ports including DC-12V, RS485, RS232 IN/OUT, USB, HDMI, SDI, LINE IN/OUT, and RJ45 (LAN).
Image 2.2: Visual representation of the VHD4K10A-NDI camera's features, including 1080P 60FPS resolution, NDI|HX support, 30X optical zoom, PoE, Sony CMOS sensor, and AI tracking.
2.2 Tenveo VHD2007 20X Optical Zoom PTZ Camera (2pcs)
These cameras offer 20X optical zoom and support HDMI, USB3.0, and LAN (PoE) interfaces. They provide clear video quality and support RTSP, RTMP, ONVIF, GB28181, and VISCA Over IP network protocols. An integrated OSD menu allows for picture adjustments. Note that these cameras do not have a built-in microphone.
Imatge 2.3: Frontal view of the VHD2007 camera, showcasinla seva lent i el seu disseny compacte.
Image 2.4: Visual representation of the VHD2007 camera's features, including 20X optical zoom, HD 1080P 60FPS resolution, multi-interface support (USB3.0/HDMI/RJ45), Sony CMOS sensor, and wide view angle.
2.3 Tenveo KB200PRO PTZ Camera Joystick Controller
The KB200PRO controller features a 5-inch LCD screen for real-time preview and a 4D joystick for precise camera control. It supports NDI, PoE, VISCA, Pelco-D/P, RS422/RS485, RS232, and RJ45 protocols. The controller allows for pan, tilt, zoom, focus, backlight, preset management, and PTZ speed adjustments.
3. Especificacions
3.1 Tenveo VHD4K10A-NDI Camera
- Zoom òptic: 30X
- Zoom digital: 8X
- Sortida de vídeo: SDI, HDMI, USB3.0, LAN (PoE)
- Resolució: 1080P 60FPS
- Característiques de l'IA: Auto Tracking, Auto Framing
- Sensor: Sony CMOS
- Protocols: NDI, SRT, TCP/IP, HTTP, RTSP, RTMP, Onvif, DHCP, Multicast
- Àudio: LINE IN, LINE OUT (audio device not included)
3.2 Tenveo VHD2007 Camera
- Zoom òptic: 20X
- Sortida de vídeo: HDMI, USB3.0, LAN (PoE)
- Resolució: 1080P 60FPS
- Sensor: Sony CMOS
- Protocols: RTSP, RTMP, ONVIF, GB28181, VISCA Over IP, Multicast
- Característiques: Built-in OSD menu
- Micròfon: No built-in mic
3.3 Tenveo KB200PRO Controller
- Visualització: 5-inch LCD Screen (Real-time Preview)
- Control: Joystick 4D
- Protocols: NDI, PoE, VISCA, Pelco-D/P, RS422/RS485, RS232, RJ45
- Funcions: Pan, Tilt, Zoom, Focus, Backlight, Presets, PTZ Speed, Quick PTZ Camera Select
4. Guia de configuració
4.1 Desembalatge i inspecció
Carefully unpack all components and verify that all items listed in the product packaging are present and undamaged. If any items are missing or damaged, contact customer support immediately.
4.2 Connexió de les càmeres
Each camera can be connected via HDMI, USB3.0, or LAN (PoE). For LAN connections, Power over Ethernet (PoE) simplifies cabling by providing both power and data through a single Ethernet cable. Connect the appropriate cables from the cameras to your display, computer, or network switch.
Image 4.1: Diagram illustrating the connection of multiple PTZ cameras to a PoE switch and router, with the controller also connected to the network.
4.3 Connexió del controlador
Connect the KB200PRO joystick controller to your network via an Ethernet cable. The controller supports PoE, allowing it to receive power directly from a compatible PoE switch. Alternatively, use the provided power adapter. Ensure the controller is on the same network as the cameras for IP control.
4.4 Configuració de la xarxa
For IP control and streaming, assign static IP addresses to the cameras and controller or ensure they receive IP addresses from a DHCP server. Refer to the individual camera and controller manuals for detailed network setup instructions. The controller can automatically search for IP cameras on the network or allow manual addition.
4.5 Compatibilitat de programari
The Tenveo PTZ cameras and controller are compatible with various live streaming and video conferencing software, including Blackmagic Design ATEM, Skype, Zoom, Teams, vMix, and OBS. They can be used for multi-camera video production for platforms like YouTube and Facebook.
Image 4.2: Various live streaming configurations showing cameras connected via USB3.0, HDMI, SDI, Ethernet (PoE), and NDI to a PC or Blackmagic ATEM, streaming to YouTube/Facebook Live.
5. Instruccions de funcionament
5.1 Engegada/apagada
Connect the power adapters to the cameras and controller, or ensure PoE is active for network-powered devices. Press the power button on each device to turn it on. To power off, press the power button again or disconnect the power source.
5.2 Using the Joystick Controller
The 4D joystick on the KB200PRO controller allows for intuitive control:
- Panorama/inclinació: Move the joystick left, right, up, or down to control the camera's horizontal and vertical movement.
- Zoom: Rotate the joystick clockwise or counter-clockwise to zoom in or out.
- Focus: Use the dedicated focus buttons or controls on the controller to adjust the camera's focus.
- Velocitat: Adjust PTZ speed using the designated controls for smoother or faster movements.
5.3 Gestió de presets
The controller allows you to save and recall camera positions (presets). To save a preset, position the camera as desired, then press the 'PRESET' button followed by a number button (e.g., 1-9). To recall a preset, press the number button corresponding to the saved position.
5.4 AI Auto Tracking (VHD4K10A-NDI)
The VHD4K10A-NDI camera features AI auto-tracking. Activate this function via the controller or camera's OSD menu. The camera will automatically detect and follow a designated subject, ensuring they remain in frame. Auto-framing adjusts the zoom level to keep the subject appropriately sized within the shot.
Image 5.1: The VHD4K10A-NDI camera demonstrating AI auto-tracking and auto-framing during a presentation.
5.5 OSD Menu Navigation (VHD2007)
The VHD2007 cameras have a built-in On-Screen Display (OSD) menu. Access this menu using the controller or a remote control (if applicable) to adjust image settings such as brightness, contrast, color, and other camera parameters.
Image 5.2: A Tenveo PTZ camera and controller set up in a church, demonstrating a typical application for live streaming.
6. Manteniment
6.1 Neteja
Regularly clean the camera lenses and exterior surfaces with a soft, dry cloth. For stubborn smudges on lenses, use a lens cleaning solution specifically designed for optical equipment. Avoid abrasive cleaners or solvents that could damage the finish.
6.2 actualitzacions de microprogramari
Periodically check the Tenveo official website for firmware updates. Keeping your devices updated ensures optimal performance, new features, and bug fixes. Follow the instructions provided with the firmware update package carefully.
7. Solució De Problemes
| Problema | Causa possible | Solució |
|---|---|---|
| No video output from camera | Incorrect cable connection; Power issue; Input selection on display. | Verify all cables (HDMI, USB, SDI, LAN) are securely connected. Ensure camera is powered on. Select correct input source on your display/capture device. |
| Controller not responding to cameras | Network connectivity issue; Incorrect IP settings; Protocol mismatch. | Check network cables and ensure all devices are on the same network. Verify IP addresses and subnet masks. Confirm the control protocol (e.g., VISCA, NDI) is correctly configured on both controller and cameras. |
| AI Auto Tracking not working | Feature not activated; Subject not clearly visible; Lighting conditions. | Ensure AI tracking is enabled in the camera's settings. Provide adequate lighting for the subject. Ensure the subject is within the camera's field of view and not obscured. |
| Image quality issues (blurry, distorted) | Incorrect focus; Dirty lens; Poor lighting. | Adjust the camera's focus. Clean the lens with a soft cloth. Improve lighting conditions in the environment. |
8. Garantia i Suport
For warranty information, please refer to the documentation included with your product packaging or visit the official Tenveo website. For technical support, product inquiries, or service requests, please contact Tenveo customer support through their official channels. Keep your purchase receipt and product serial numbers handy when contacting support.
