Manual d'usuari del telèfon IP Cisco DP-9851

Introducció

This manual provides comprehensive instructions for the setup, operation, and maintenance of your Cisco DP-9851 IP Phone. Designed for modern office environments, this corded desktop VoIP phone offers secure enterprise calling, meeting capabilities, and efficient communication features. Please read this manual thoroughly to ensure proper use and to maximize the functionality of your device.

Configuració

Follow these steps to set up your Cisco DP-9851 IP Phone for first-time use.

1. Desembalatge i inspecció

Traieu amb cura tots els components de l'embalatge. Verifiqueu que tots els elements que s'enumeren a continuació siguin presents i no estiguin danyats:

• Cisco DP-9851 IP Phone unit
• Telèfon
• Cordó de l'auricular
• Cable Ethernet (RJ-45)
• Suport de telèfon

Si falta algun element o hi ha algun dany, poseu-vos en contacte amb el vostre proveïdor o amb el servei d'assistència de Cisco.

2. Connexió del telèfon

1. Fixeu el suport del telèfon: Securely attach the phone stand to the back of the phone unit.
2. Connecteu el telèfon: Plug one end of the coiled handset cord into the handset and the other end into the handset port on the phone unit (typically marked with a handset icon).
3. Connecteu-vos a la xarxa: Insert one end of the Ethernet cable into the network port on the back of the phone (often labeled "SW" or "LAN"). Connect the other end to a network switch or router that provides Power over Ethernet (PoE). The DP-9851 supports PoE, eliminating the need for a separate power adapter.
4. Engegada inicial: Once connected to the network, the phone will power on automatically. The 3.7-inch LCD screen will display the Cisco logo and then proceed with the boot-up sequence. This may take a few moments.

This image displays the Cisco DP-9851 IP Phone in carbon black, featuring its corded handset, a numerical keypad, function buttons, and a central navigation cluster. The 3.7-inch LCD screen is visible, showing time and date, along with soft keys for 'Redial', 'New call', and 'Forward'.

Instruccions de funcionament

This section covers the basic operation of your Cisco DP-9851 IP Phone.

1. Fer i rebre trucades

• Per fer una trucada:
  1. Aixequeu l'auricular o premeu la tecla Altaveu botó.
  2. Marqueu el número desitjat amb el teclat.
  3. Premeu el botó Truca button (often a green phone icon) or wait for the call to connect automatically.
• Per rebre una trucada:
  1. Quan soni el telèfon, aixequeu l'auricular o premeu la tecla Respon soft key on the screen, or press the Altaveu botó.
• Per finalitzar una trucada: Pengeu el telèfon o premeu Finalitzar la trucada soft key or button.

2. Using the Display and Soft Keys

The 3.7-inch LCD screen displays call information, time, date, and various menu options. Below the screen are context-sensitive soft keys that change functionality based on the phone's current state.

• Clúster de navegació: Use the circular navigation pad to scroll through menus and options on the display. The center button typically acts as a "Select" or "OK" button.
• Tecles programades: Common soft keys include:
  • Torna a marcar: Marca l'últim número trucat.
  • New Call: Initiates a new call.
  • Endavant: Configures call forwarding options.
  • Other keys may appear for Hold, Transfer, Conference, etc., depending on your system configuration.

3. Volume Control and Mute

• Volum: Utilitza el Puja el volum (+) i Baixar el volum (-) buttons on the side of the phone to adjust the handset, speakerphone, or ringer volume.
• Silenciar: Premeu el botó Silenciar button (often a microphone with a slash through it) to mute your microphone during a call. Press it again to unmute.

4. Line Buttons

The Cisco DP-9851 supports up to 6 total lines. Use the line buttons (often located next to the display) to select a line for making a call, answer an incoming call on a specific line, or switch between active calls.

Manteniment

Proper maintenance ensures the longevity and optimal performance of your IP phone.

• Neteja:
  • Use a soft, lint-free cloth to wipe the phone's surface and screen.
  • Per a marques difícils, lleugerament dampal drap amb aigua o un netejador suau i no abrasiu.
  • Do not use harsh chemicals, abrasive cleaners, or aerosol sprays directly on the phone.
  • Ensure the phone is unplugged before cleaning.
• Condicions ambientals:
  • Keep the phone away from direct sunlight, excessive heat sources, and high humidity.
  • Avoid placing the phone in dusty environments.
• Gestió de cables: Ensure all cables are neatly routed and not under strain to prevent damage.

Resolució de problemes

This section provides solutions to common issues you might encounter with your Cisco DP-9851 IP Phone.

No Power or Display

• Comproveu la connexió de xarxa: Ensure the Ethernet cable is securely plugged into both the phone's network port and the network switch/router.
• Verificar el PoE: Confirm that the network port you are connected to provides Power over Ethernet (PoE). If not, the phone will not power on.
• Reinicia el telèfon: Disconnect the Ethernet cable from the phone, wait 10 seconds, and then reconnect it.

No Dial Tone or Cannot Make/Receive Calls

• Check Network Connectivity: Ensure the phone has an active network connection. Look for network status indicators on the screen.
• Verify Handset Connection: Ensure the handset cord is securely connected to both the handset and the phone unit.
• Check Line Status: Ensure the line you are trying to use is active and registered.
• Contact IT/Administrator: If the issue persists, there might be a network configuration problem or an issue with your VoIP service. Contact your IT department or service provider.

Qualitat d'àudio deficient

• Ajustar el volum: Use the volume buttons to adjust the handset or speakerphone volume.
• Check Handset/Speakerphone: Ensure the handset is properly positioned or that you are speaking clearly into the speakerphone microphone.
• Congestió de la xarxa: Poor audio can sometimes be caused by network congestion. If possible, try to reduce network traffic or contact your network administrator.

Especificacions

Detailed technical specifications for the Cisco DP-9851 IP Phone.

Garantia i Suport

This Cisco DP-9851 IP Phone is a renewed product. Please refer to the terms and conditions provided by your vendor regarding the specific warranty coverage for renewed items.

Política de devolució

A 90-day refund/replacement return policy is typically offered for this product. Please consult your purchase documentation for exact details.

Plans de protecció

Extended protection plans may be available for purchase, such as 3-Year or 4-Year Protection Plans, or a Complete Protect monthly plan. These plans offer additional coverage beyond the standard return policy. For details on these plans, please refer to the product listing or contact your retailer.

Suport tècnic

For technical assistance, configuration issues, or advanced troubleshooting, please contact your IT department or the vendor from whom you purchased the device. For general Cisco product information, visit the official Cisco weblloc.