Annkissam Manuals & User Guides

Annkissam is a technology provider specializing in software for Home and Community-Based Services (HCBS), Financial Management Services (FMS), and self-direction programs. Established as a leader in Medicaid billing and shared living software, Annkissam develops platforms that connect providers, payers, and participants.

Key products include FMSOne, a secure single sign-on portal for managing accounts, and the Evvie mobile app, which facilitates Electronic Visit Verification (EVV) for caregivers.

Now part of HHAeXchange, Annkissam continues to support the direct care industry with tools for time capture, payroll, and compliance. While the software powers the infrastructure for many care agencies, direct support for user accounts—such as password resets or shift adjustments—is typically handled by the user's specific FMS Provider or Case Manager rather than Annkissam directly.

• How do I reset my FMSOne password?

  If you forget your password, go to the FMSOne sign-in screen and click the 'Forgot Your Password?' link. Enter your email address to receive reset instructions. If you do not see the email, check your spam folder.

• Why is my account locked?

  Your account will be locked if you enter an incorrect password five times. To unlock it, click 'Didn’t receive unlock instructions?' on the sign-in page, enter your email, and follow the link sent to you.

• How do I create a manual shift in the Evvie Portal?

  Log in to the Evvie Portal and click 'View All Shifts', then 'Create New Shift'. Complete all fields, including the reason the shift could not be recorded via the mobile app, certify the shift, and click 'Create Shift'.

• Who do I contact for support with Annkissam apps?

  While Annkissam develops the software, you should contact your specific Financial Management Service (FMS) Provider or Case Manager for assistance with account settings, payroll issues, or login creation.