Richmar manufactures professional physical therapy and rehabilitation equipment, including electrotherapy devices, moist heat systems, and laser therapy units.
Richmar, a division of Compass Health Brands, has been a leading provider of clinical equipment for treating musculoskeletal and soft tissue inflammation since 1951. The brand specializes in high-quality medical devices tailored for physical therapy, rehabilitation, athletic training, and chiropractic care.
Richmar's diverse product portfolio includes the HydraTherm moist heat therapy systems, therapeutic ultrasound units, laser therapy devices, and a wide range of electrotherapy solutions such as TENS and NMES units. Dedicated to innovation and patient outcomes, Richmar provides robust support and educational resources to ensuring clinicians have the tools necessary for effective treatment.
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You can register your product within 10 days of purchase by visiting the warranty registration page at richmarweb.com/warranty-registration or by mailing the warranty card included with your device.
Individuals with cardiac pacemakers, defibrillators, or other implanted metallic or electronic devices should not use electrotherapy units. Pregnant women and those with epilepsy should also avoid use unless directed by a physician.
Use a non-abrasive, low-to-no chlorine cleaner/disinfectant. Ensure the device is turned off and water has cooled before cleaning. Refer to the user manual for specific draining and cleaning steps.
Stop using the device immediately. Contact Richmar Technical Support at 1-888-549-4945 or email technicalsupport@richmarweb.com for troubleshooting or service instructions.