Guia d'usuari de la càmera amb bateria intel·ligent LongPlus

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Guia d'usuari de la càmera amb bateria intel·ligent LongPlus
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Llista d'embalatge

  1. Càmera*1
  2. Suport * 1
  3. Kit de muntatge * 1
  4. Cable de càrrega USB *1
  5. Instrucció de funcionament*1

Aspecte del producte

Producte acabatview
Producte acabatview

Inici ràpid

La càmera de bateria intel·ligent sense fil admet el subministrament amb bateria i el subministrament d'alimentació de CA.

Baixeu i instal·leu l'aplicació

La càmera de bateria intel·ligent sense fil admet l'aplicació Android i iOS. Per obtenir la millor experiència, escaneja el codi QR a continuació i seguiu les instruccions per completar el registre de l'usuari.

Codi QR
Icona de la botiga d'aplicacions d'iOS
Icona de la botiga

Afegiu el dispositiu

Inicieu la sessió a l'aplicació, connecteu-vos a la Wi-Fi i afegiu el dispositiu segons les indicacions (si us plau, apropeu el dispositiu a l'encaminador durant la configuració)

Afegiu el dispositiu

Encès / apagat i configuració de xarxa

  • Premeu llargament el botó d'engegada del 3S per encendre/apagar el dispositiu.
  • Feu doble clic al botó d’engegada per entrar al mode de configuració de xarxa després del to de sol·licitud.

Quan connecteu la càmera per primera vegada, feu servir l'aplicació i seguiu les instruccions per configurar la xarxa de la càmera.

Configura la càmera

  1. Feu clic a "Afegeix dispositiu" a l'aplicació i introduïu el nom i la contrasenya de la xarxa Wi-Fi que voleu que es connecti la càmera. Per garantir una connexió a una distància més llarga, la càmera només admet Wi-Fi de 2.4 Ghz amb una capacitat de penetració de paret més forta i actualment no admet Wi-Fi per a l'autenticació a nivell empresarial. Assegureu-vos que la connexió Wi-Fi introduïda compleixi els requisits. Un cop finalitzat, feu clic a "Pas següent" per generar el codi QR per vincular la càmera.
    Configura la càmera
  2. Després de prémer l'interruptor de la càmera durant 6 segons, la càmera s'encén. En aquest moment, dirigiu la càmera al codi QR de l'aplicació mòbil, amb una distància d'uns 20 cm (unes 7 polzades) fins que la càmera emeti un so "Di", que representa que l'escaneig s'ha realitzat correctament i s'inicia l'aparellament.
    Configura la càmera
  3. Després d'un temps, la càmera emetrà un so ràpid d'una connexió correcta. En aquest moment, configureu el nom del dispositiu a l'aplicació i seleccioneu la ubicació on voleu col·locar el dispositiu. Feu clic a "Fet" per completar l'aparellament
    Configura la càmera

Possibles problemes amb l'enquadernació:

  • Quan sentiu "Error de contrasenya Wi-Fi", comproveu si la contrasenya de Wi-Fi que heu introduït a l'aplicació és correcta;
  • Quan sentiu l'"Error d'autenticació", assegureu-vos que la vostra xarxa Wi-Fi no és una xarxa d'empresa i que el dispositiu només admet la xarxa amb un nivell de seguretat inferior a WPA-2;
  • Quan sentiu el "Wi-Fi no trobat", comproveu si seleccioneu o introduïu el nom de Wi-Fi correcte i col·loqueu el dispositiu a prop de l'encaminador Wi-Fi i assegureu-vos que l'encaminador estigui encès. Tingueu en compte que el dispositiu no pot cercar Wi-Fi de 5 Ghz;
  • Quan escolteu el "Temps d'espera de recuperació d'IP", indica que el nombre de dispositius connectats a l'encaminador de casa vostra és massa per connectar-ne més. Traieu alguns dels dispositius connectats que no s'utilitzen habitualment o reinicieu l'encaminador per esborrar els dispositius no connectats. És possible que hàgiu de contactar amb l'administrador de l'encaminador;
  • Quan sentiu "Error la connexió del servei al núvol", comproveu si el vostre encaminador està connectat correctament a la xarxa externa.
    Quan escolteu aquest missatge d'error, és comú si la desconnexió de la xarxa o l'encaminador seleccionat a casa vostra és un servidor de xarxa d'àrea local. Assegureu-vos que la xarxa es connecti de nou.

Instal·leu la càmera

Podeu col·locar la càmera en un prestatge o altres superfícies per utilitzar-la, o podeu instal·lar-la a una paret per utilitzar-la.

Seleccioneu un bon lloc per a la vostra càmera

Seleccioneu un bon lloc per a la vostra càmera, si us plau, instal·leu la càmera en una posició on estigui view no està bloquejat i assegureu-vos que estigui dins de la cobertura de la xarxa Wi-Fi.

Seleccioneu un bon lloc per a la vostra càmera

Instal·leu el suport

  1. Fixació de cargols
    Utilitzeu l'eina de perforació per perforar forats a la paret segons la distància dels forats de la base. Es recomana marcar els forats a la paret amb un llapis abans de perforar. Enrosqueu la femella d'expansió als forats de la paret i, a continuació, connecteu el suport a la femella d'expansió amb cargols per completar la fixació.
    Instal·leu el suport
  2. Arregla la càmera
    Alineeu el cargol del suport amb el forat del cargol de la part posterior o inferior de la càmera i, a continuació, gireu-lo fins a l'estat de tensió.
    Instal·leu el suport
  3. Ajusteu l'angle
    Ajusteu la càmera a un angle adequat i, a continuació, premeu la base girant-la en el sentit de les agulles del rellotge per fixar l'angle.
    Instal·leu el suport

Comparteix la càmera

Quan ho necessitis view la càmera amb altres membres de la família o
amics, podeu utilitzar aquesta funció. Només l'administrador els comptes del qual estigui vinculat a la càmera per primera vegada pot compartir i configurar el dispositiu. Els altres membres només poden view el directe o les reproduccions del dispositiu.

  1. Cerqueu la càmera que voleu compartir a la pàgina de configuració de la càmera de l'aplicació.
    Cerqueu el botó i entreu a la pàgina per compartir.
    Comparteix la càmera
  2. Feu clic a "Compartir càmera" i es generarà un codi QR per compartir-lo.
    Comparteix la càmera

Carregueu la càmera

L'aplicació us recordarà que heu de carregar la càmera quan la bateria estigui baixa.
Si us plau, utilitzeu el cable micro USB per connectar-lo a l'adaptador de càrrega de 5 V/1.5 A per carregar la càmera. Durant la càrrega, la llum indicadora de la càmera és de color groc continu i, quan la càmera estigui completament carregada, la llum indicadora es convertirà en verd continu. La càmera tardarà 10 hores a carregar-se completament.

Indicador d'estat de la llum

Mode Estat
Mode de treball Blau
Mode de repòs  apagat
Mode de càrrega groc
Mode completament carregat Verd

Especificació del producte

Item especificació
Lent de la càmera Camp de view: 110°
Resolució d'imatge Màx. 1920×1080
Velocitat de bits de vídeo Adaptatiu
Suport d'emmagatzematge Targeta Micro SD (fins a 128 GB)
Capacitat de la bateria 5200mAh/6700mAh *
Requisit d'adaptador 5V/1.5A
Mida 58 × 59 × 89 (mm)
  • Fins a sis mesos en mode d'espera

Actualització del firmware

Quan connecteu la càmera a través de l'aplicació, us demanarà si hi ha disponible l'últim firmware. També podeu comprovar manualment l'actualització del microprogramari a la configuració de l'aplicació.

Assegureu-vos que la vostra càmera estigui completament carregada o connectada a l'adaptador d'alimentació abans d'actualitzar el microprogramari, si us plau, no talleu l'alimentació durant l'actualització.

  Avís de la FCC

Aquest dispositiu compleix la part 15 de les normes de la FCC. El funcionament està subjecte a les dues condicions següents: (1) aquest dispositiu no pot causar interferències perjudicials. (2) aquest dispositiu ha d'acceptar qualsevol interferència rebuda, incloses les interferències que puguin causar un funcionament no desitjat. Qualsevol canvi o modificació no aprovat expressament per la part responsable del compliment podria anul·lar l'autoritat de l'usuari per fer servir l'equip.
NOTA: Aquest equip s'ha provat i s'ha comprovat que compleix els límits per a un dispositiu digital de classe B, d'acord amb la part 15 de les normes de la FCC. Aquests límits estan dissenyats per proporcionar una protecció raonable contra interferències nocives en una instal·lació residencial. Aquest equip genera, utilitza i pot irradiar energia de radiofreqüència i, si no s'instal·la i s'utilitza d'acord amb les instruccions, pot causar interferències perjudicials a les comunicacions de ràdio. Tanmateix, no hi ha cap garantia que no es produeixin interferències en una instal·lació concreta. Si aquest equip provoca interferències perjudicials a la recepció de ràdio o televisió, cosa que es pot determinar apagant i encenent l'equip, es recomana a l'usuari que intenti corregir la interferència mitjançant una o més de les mesures següents:
Reorienta o reubica l'antena receptora. Augmentar la separació entre l'equip i el receptor. Connecteu l'equip a una presa d'un circuit diferent d'aquell al qual està connectat el receptor. Consulteu el distribuïdor o un tècnic de ràdio/TV amb experiència per obtenir ajuda. Per mantenir el compliment de les directrius d'exposició a la radiofreqüència de la FCC, aquest equip s'ha d'instal·lar i fer funcionar amb una distància mínima de 20 cm entre el radiador i el cos: Utilitzeu només l'antena subministrada.

Preguntes freqüents

  1. P: Gestió de permisos de la càmera: com convidar la família i els amics a utilitzar la meva càmera junts?
    A: Obriu l'aplicació i seleccioneu la vostra càmera a la pàgina d'inici. Feu clic al botó de compartir a la pàgina d'inici o a "Comparteix" a la configuració de la càmera per entrar a la pàgina de compartir i, a continuació, feu clic a "Convida" per generar un codi QR.
    Els teus amics ara poden obtenir alguns dels drets d'accés escanejant el codi QR al teu telèfon.
  2. P: Per què no apareix el nom de la Wi-Fi quan em connecto a la Wi-Fi?
    A: Als dispositius Apple amb iOS13 o superior, heu d'activar el "permís d'ubicació" de l'aplicació a la configuració del sistema i canviar-lo a "permetre quan utilitzeu".
  3. P: La càmera mostrarà llums vermelles quan la visió nocturna estigui activada?
    A: L'infraroig integrat lamp Les perles fan que la càmera només mostri algunes llums vermelles tènues quan la visió nocturna està activada, però la qualitat de la imatge encara és clara en un entorn sense llum.
  4. P: Quins són els requisits per a la connexió Wi-Fi?
    A: Utilitzeu una xarxa sense fil de 2.4 GHz. El dispositiu no és compatible amb la xarxa sense fil de 5 GHz. Mentrestant, configureu el mètode d'autenticació Wi-Fi a WPA2-PSK o un altre mètode de seguretat de nivell inferior. Es requereix una contrasenya.
  5. P: A quina distància s'ha de col·locar la càmera de l'encaminador?
    A: Després de la prova, la distància de connexió Wi-Fi normalment pot arribar fins a 150 metres a l'àrea oberta. No obstant això, la situació real depèn de la força del Wi-Fi i del seu entorn (parets gruixudes, dispositius electromagnètics, objectes metàl·lics grans provocaran interferències en els senyals Wi-Fi). Si el senyal de connexió de la càmera és feble o inestable, col·loqueu la càmera el més a prop possible de l'encaminador.
  6. P: Quina és la durada màxima del temps d'enregistrament?
    A: Si configureu la durada com a "Automàtic", quan hi hagi algú view de la càmera, començarà a gravar un vídeo durant un màxim de 3 minuts.
  7. P: Com fer-ho ràpidament view vídeos per categoria?
    A: Feu clic a la icona de l'extrem superior esquerre de la pàgina "Biblioteca" per començar a filtrar vídeos per categoria . Seleccioneu la categoria que voleu veure i feu clic a "Desa". view les reproduccions de vídeo.
  8. P: Què he de fer quan el dispositiu funciona malament?
    A: Premeu llargament el botó d'engegada durant 3 segons per reiniciar-lo. Si no hi ha resposta, podeu treure el tap de goma de la part inferior de la càmera.
    Premeu el forat de reinici amb un objecte punxegut per reiniciar la càmera.

 

Documents/Recursos

PDF thumbnailCàmera Smart Battery
User Guide · Smart Battery Camera

Referències

Preguntes i respostes

Helpful product questions tied to this manual. Each item links to the full Q&A page.

Preguntes i respostes

Use this section to ask about setup, compatibility, troubleshooting, or anything missing from this manual.

  1. How many long plus security cameras can be added to the app

    Bruce asks How many long plus security cameras can be added to the app
    Manuals+ clarified question
    Pregunta

    How many LongPlus security cameras can be added to the app?

    Respon

    The provided manual for the LongPlus Smart Battery Camera does not specify a hard limit on the total number of cameras that can be added to the LongPlus or LongVision app. However, it does mention that if you encounter a "Retrieving IP timeout" error, it may indicate that the number of devices connected to your home router is too high, which could limit your ability to add more cameras.

    For most smart home applications of this type, you can typically add dozens of cameras, but performance will depend on your smartphone's capabilities and your Wi-Fi network's bandwidth. If you are using the LongVision or BitVision software mentioned in the external context, these platforms are designed to support multiple channels for simultaneous playback and monitoring across various locations.

    If you are experiencing issues adding more devices, try the following:

    • Ensure your router can handle the additional IP addresses.
    • Check that you are using a Wi-Fi de 2.4 GHz network, as 5GHz is not supported.
    • Restart your router to clear unconnected or stale device entries.
  2. I do not receive the confirmation code to complete the registration

    Jose Espinal asks I do not receive the confirmation code to complete the registration
    Manuals+ clarified question
    Pregunta

    Why am I not receiving the confirmation code for my LongPlus camera registration?

    Respon

    While the manual does not provide a specific troubleshooting step for missing registration codes, this is a common issue during the initial App setup. Please try the following steps to resolve the issue:

    • Check Spam/Junk Folders: Confirmation emails are often filtered by email providers. Check your spam or junk mail folders for an email from LongPlus or Herospeed.
    • Verify Email Address: Ensure there are no typos in the email address you entered during the registration process.
    • Resend Code: Wait at least 60 seconds before clicking the "Resend" button in the App.
    • Try a Different Network: If you are using mobile data, try switching to Wi-Fi (or vice versa) to ensure the request is being sent properly.
    • Check App Permissions: Ensure the App has the necessary permissions to access your network. For iOS 13 and above, the manual notes that "location permission" must be set to "allow when using" for proper connectivity.

    If you still do not receive the code, you may need to contact LongPlus support or visit www.herospeed.net for further technical assistance regarding account services.

  3. I would like to know how to delete videos on my cellphone thank you
    je voudrais savoir comment supprimé les vidéo sur mon cellulaire merci

    marlene asks <em>I would like to know how to delete videos on my cellphone thank you<e/em>
    je voudrais savoir comment supprimé les vidéo sur mon cellulaire merci
    Manuals+ clarified question
    Pregunta

    How do I delete videos from the LongPlus camera app on my cellphone?

    Respon

    While the provided manual does not explicitly list a "delete" button step-by-step, you can manage your recordings through the Biblioteca section of the app. Based on the manual's guidance for viewing videos, follow these steps to locate and manage your files:

    • Obriu el LongPlus (or LongVision/BitVision) app on your cellphone.
    • Navegueu fins a Biblioteca page (usually found in the bottom menu).
    • To find specific videos, you can click the icon in the upper left corner of the Library page to filter by category.
    • Once you have located the video playback or clip you wish to remove, look for an Edita or Paperera icon, or long-press on the video thumbnail to reveal deletion options.

    If you are trying to clear all footage, you can also format the Micro SD card by going to Configuració del dispositiu > Targeta SD, though this will erase all data on the card.

  4. I would like to know if I can have the instructions in French on my phone. If so, how do I do it???? Thank you
    Je voudrais savoir si je peux avoir les instructions en français sur mon téléphone .Si oui comment faire ???? Merci

    marlene langlois asks <em>I would like to know if I can have the instructions in French on my phone. If so, how do I do it???? Thank you<e/em>
    Je voudrais savoir si je peux avoir les instructions en français sur mon téléphone .Si oui comment faire ???? Merci
    Manuals+ clarified question
    Pregunta

    How can I access the LongPlus Smart Battery Camera instructions in French on my phone?

    Respon

    To access instructions in French on your phone for the LongPlus Smart Battery Camera, you have two primary options:

    • Fes servir l'aplicació mòbil: The camera uses the LongPlus or LongVision app (available on the Google Play Store and Apple App Store). Most modern smart home apps automatically detect your phone's system language. If your phone is set to French, the app interface and its built-in help guides should display in French automatically.
    • Translate the Online Manual: Since the physical manual provided is in English, you can use your mobile browser (like Chrome or Safari) to view el pàgina del manual and use the browser's built-in translation feature to convert the text to French.
    • Suport oficial: Podeu visitar el fabricant weblloc a www.herospeed.net to check for downloadable PDF versions of the manual in multiple languages.

    If you are looking for a specific setting within the app, go to Configuració (Paramètres) > Configuració avançada (Paramètres avancés) to see if there is a manual language toggle, though it typically follows the smartphone's global language setting.

  5. Love the long plus security battery camera, however we need to change it from military time to standard time. Need to know how to do this immediately,. Thank you for your prompt response to this matter.

    Logan asks Love the long plus security battery camera, however we need to change it from military time to standard time. Need to know how to do this immediately,. Thank you for your prompt response to this matter.
    Manuals+ clarified question
    Pregunta

    How do I change the time format from military time to standard time on the LongPlus Smart Battery Camera?

    Respon

    To change the time format for your LongPlus Smart Battery Camera, you will need to access the settings within the mobile application (LongPlus or LongVision). While the provided manual does not explicitly list a "Time Format" toggle, this setting is typically found in the following location within the app:

    1. Obriu el LongPlus App al teu telèfon intel·ligent.
    2. Select your camera from the home screen to enter the live view.
    3. Toqueu Configuració icon (usually a gear icon in the top right corner).
    4. Busca Configuració avançada or Device Information/Settings.
    5. Check under Configuració de l'hora or Zona horària. There is usually a toggle or selection for Format horari where you can switch from 24-Hour to 12-Hour (Standard) time.

    If you do not see this option, ensure your camera's firmware is up to date by going to Configuració > Informació del firmware. If the option remains missing, the time format may be syncing directly from your smartphone's system settings; ensure your phone itself is set to 12-hour time.

  6. recharged my batteries and now all it will do is beep

    Judy asks recharged my batteries and now all it will do is beep
    Manuals+ clarified question
    Pregunta

    Why is my LongPlus Smart Battery Camera beeping after recharging the batteries?

    Respon

    If your camera is beeping after a recharge, it may be in a specific mode or experiencing a malfunction. Based on the LongPlus Smart Battery Camera manual, please try the following steps:

    • Check the Power State: Long press the power button for 3 seconds to ensure the device is powered on. A prompt tone usually precedes network configuration modes.
    • Reinicieu el dispositiu: If the camera is unresponsive and continues to beep, long press the power button for 3 seconds to restart it.
    • Perform a Hard Reset: If a standard restart does not work, remove the rubber plug at the bottom of the camera. Use a pointed object to press the reboot hole (Reset button) to restart the camera.
    • Verificació de l'indicador lluminós: Check the LED indicator. A solid green light indicates it is fully charged, while blue indicates working mode.
    • Torna a entrar al mode d'emparellament: If the beeping is a repetitive prompt tone, the camera may have lost its connection. Double-click the power button to enter network configuration mode and use the App to re-sync the camera.
  7. I can not figure out how to get past the the user & private agreement. when I try to touch agree & continue it says please read & check the agree to user agreement & privacy agreement first. But i see nothing on those pages to check.

    Linda K King asks I can not figure out how to get past the the user & private agreement. when I try to touch agree & continue it says please read & check the agree to user agreement & privacy agreement first. But i see nothing on those pages to check.
    Manuals+ clarified question
    Pregunta

    How do I accept the user and privacy agreement in the LongPlus app?

    Respon

    En configurar el LongPlus app, you must check a small box to acknowledge the User Agreement and Privacy Policy before the "Agree & Continue" button will function. If you do not see a checkbox on the main screen, please try the following steps:

    • Look for a small circle: There is usually a small, unselected circle or square located just to the left of the text that says "I have read and agree to the User Agreement and Privacy Policy." You must tap this circle to fill it (usually with a checkmark or color) before proceeding.
    • Scroll to the bottom: If the app has opened the actual text of the agreement, you may need to scroll all the way to the bottom of the document for the "Agree" button or checkbox to become active.
    • Check for Dark Mode issues: Sometimes, if your phone is in "Dark Mode," the checkbox may be difficult to see against the background. Try temporarily switching your phone to Light Mode to see if the interface element appears.
    • Permisos: Ensure you have allowed the necessary permissions. As noted in the FAQ, iOS users may need to ensure "location permission" is set to "allow when using" for the app to function correctly during setup.

    Once the box is checked, the "Agree & Continue" button should allow you to proceed to the user registration and device pairing steps.

    Note: The manual indicates that for the best experience, you should scan the QR code provided in the 'Quick Start' section (Page 5) to ensure you have the official version of the app.

    If the issue persists, you can try restarting the app or your mobile device.

    Per obtenir més ajuda, podeu visitar www.herospeed.net, which is the manufacturer's support site listed in your manual.

    Consell ràpid: If the camera itself is malfunctioning during this process, you can restart it by long-pressing the power button for 3 seconds or using a pointed object in the reboot hole located under the rubber plug at the bottom of the camera.

    Disclosed Uncertainty: The specific visual layout of the app's agreement screen is not detailed in the provided manual text, so these steps are based on standard app registration troubleshooting for this product line.

    Related Manual Section: Quick Start Guide - Download and install the App (Page 5).

    Related Manual Section: FAQ - What should I do when the device is in malfunction? (Page 20).

    Related Manual Section: FAQ - Why doesn't the Wi-Fi name appear when I connect to Wi-Fi? (Page 19).

    Related Manual Section: Product appearance (Page 3).

    Related Manual Section: Set up the camera (Page 7).

    Related Manual Section: Power on/off and network configuration (Page 6).

    Related Manual Section: Charge the camera (Page 16).

    Related Manual Section: Indicator light status (Page 16).

    Related Manual Section: Product specification (Page 17).

    Related Manual Section: Firmware upgrade (Page 17).

    Related Manual Section: FCC warning (Page 18).

    Related Manual Section: FAQ (Page 19).

    Related Manual Section: FAQ (Page 20).

    Related Manual Section: Packing list (Page 2).

    Related Manual Section: Quick Start Guide (Page 1).

    Related Manual Section: Quick start (Page 5).

    Related Manual Section: Set up the camera (Page 8).

    Related Manual Section: Set up the camera (Page 9).

    Related Manual Section: Possible problems with binding: (Page 10).

    Related Manual Section: Install the camera (Page 10).

    Related Manual Section: (1) Select a good spot for your camera (Page 11).

    Related Manual Section: (2) Install the bracket (Page 11).

    Related Manual Section: 2) Fix the camera (Page 12).

    Related Manual Section: 3)Adjust the angle (Page 12).

    Related Manual Section: Share the camera (Page 13).

    Related Manual Section: 2) Click "Camera Sharing", and a QR code will be generated for sharing. (Page 15).

  8. HI
    I purchased a smart Battery Camera model:R2A serial no:AICBES1A77Z2479 and I am not able to find any instruction in french.
    Is it possible to obtain such instructions and/or user manual.
    Gràcies

    Alain Girard asks HI
    I purchased a smart Battery Camera model:R2A serial no:AICBES1A77Z2479 and I am not able to find any instruction in french.
    Is it possible to obtain such instructions and/or user manual.
    Gràcies
    Manuals+ clarified question
    Pregunta

    Where can I find the French user manual for the LongPlus Smart Battery Camera model R2A?

    Respon

    Currently, the official documentation provided for the LongPlus Smart Battery Camera (Model R2A) is primarily available in English. To obtain a French version of the manual, you can try the following resources:

    • Oficial Weblloc: Visita www.herospeed.net, which is the manufacturer's site listed in the guide for related tools and documents.
    • Aplicació mòbil: Descarrega't el LongPlus or BitVision app (available on the App Store and Google Play). These apps often include localized instructions and help menus in French based on your smartphone's language settings.
    • Contacte amb l'assistència: You may reach out to Herospeed Technology Limited via their website to request a PDF version of the manual in French.

    If you need help with specific steps like configuració de xarxa or instal·lació, please let us know, and we can provide translated instructions for those sections.

  9. I can’t get notifications on my phone from the camera

    Debbie asks I can't get notifications on my phone from the camera
    Manuals+ clarified question
    Pregunta

    How do I fix missing phone notifications for my LongPlus Smart Battery Camera?

    Respon

    If you are not receiving notifications from your LongPlus Smart Battery Camera, please check the following settings:

    • Permisos de l'aplicació: Ensure that the LongPlus app has permission to send notifications in your phone's system settings. For iOS 13 and above, also ensure "location permission" is set to "allow when using" as this can affect connectivity and features.
    • Detecció de moviment: Verify that motion detection is enabled in the app. The camera uses a PIR motion sensor to trigger alerts.
    • Connexió de xarxa: Ensure your camera is connected to a 2.4GHz Wi-Fi network (5GHz is not supported). If the signal is weak, notifications may be delayed or fail; try moving the camera closer to the router.
    • Estat de l'alimentació: Check the battery level in the app. If the battery is low, the camera may enter a power-saving mode that affects performance.
    • Reinicieu el dispositiu: If the camera is malfunctioning, long-press the power button for 3 seconds to restart it, or use a pointed object in the reboot hole located under the rubber plug at the bottom.
  10. The image displayed on my iPhone is full screen. The image displayed on my iPad is small with the control buttons taking up a larger area than the picture. When I tap on the full screen icon nothing changes. Can you help?

    Bill asks The image displayed on my iPhone is full screen. The image displayed on my iPad is small with the control buttons taking up a larger area than the picture. When I tap on the full screen icon nothing changes. Can you help?
    Manuals+ clarified question
    Pregunta

    Why is the camera image not displaying in full screen on my iPad even when tapping the full screen icon?

    Respon

    The issue you are experiencing is likely due to the app's scaling on iPadOS. While the LongPlus app (often associated with the LongVision or BitVision platforms mentioned in the technical context) is compatible with iOS, it may be designed primarily for a smartphone aspect ratio.

    If the full-screen icon within the app is not responding, please try the following steps:

    • Check iPad Orientation Lock: Ensure your iPad's rotation lock is turned off. Sometimes the app requires the physical device to be in landscape mode to trigger the full-screen transition.
    • Use the iPadOS Scaling Toggle: If the app is running as a scaled iPhone app, you may see a small "2x" or arrow icon in the bottom corner of the iPad screen (outside the app's own interface) that can help expand the window.
    • Update Firmware and App: According to the manual (page 17), you should check for firmware updates in the app settings. Also, ensure you are using the latest version of the app from the App Store.
    • Restart the App: Force close the app and reopen it while the iPad is already in landscape orientation.

    If these steps do not resolve the issue, it may be a limitation of the current app version's optimization for tablet displays.

  11. trying to long in to account says it can’t find email. installed about 3 months ago. when opening app it says read agreements, can’t get past this. have opened and read both agreements,

    Kathy asks trying to long in to account says it can't find email. installed about 3 months ago. when opening app it says read agreements, can't get past this. have opened and read both agreements,
    Manuals+ clarified question
    Pregunta

    How do I resolve login issues and bypass the agreement screen in the LongPlus app?

    Respon

    Based on the LongPlus Smart Battery Camera manual and common app behavior, please try the following steps to resolve your login and agreement screen issues:

    • Bypassing the Agreement Screen: When the app displays the user agreements, you must typically scroll to the very bottom of the text or check a small radio button/checkbox (often located at the bottom of the screen) to confirm you have read them before the "Agree" or "Next" button becomes active.
    • Email Not Found: If the app says it cannot find your email, ensure you are using the exact same email address used during the initial registration 3 months ago. Check for typos or extra spaces. If you are still unable to log in, you may need to perform a new registre d'usuari as outlined in the "Quick Start" section of the manual.
    • Permisos de l'aplicació: Ensure the app has the necessary permissions. For iOS 13 and above, the manual specifically notes that Permís d'ubicació must be set to "Allow when using" for the app to function correctly during setup.
    • Restabliment del dispositiu: If the app remains unresponsive, you can restart the camera by long-pressing the Botó d'engegada for 3 seconds. If the device is malfunctioning, remove the rubber plug at the bottom and press the reboot hole amb un objecte punxegut.

    If you continue to have account-specific issues, you may need to contact the service provider listed in your app's support section or visit www.herospeed.net per a més assistència tècnica.

    >

  12. Hi so we purchased a battery longplus camera and it seems the cloud service to record footage doesn’t work all the time. Some times it saves images and other times it doesn’t work. Do we need to buy a SD memory card and install it in the camera.It does say on the box that that cameras has cloud saving for 7 days rolling.We need help.

    Jim Petridis asks Hi so we purchased a battery longplus camera and it seems the cloud service to record footage doesn't work all the time. Some times it saves images and other times it doesn't work. Do we need to buy a SD memory card and install it in the camera.It does say on the box that that cameras has cloud saving for 7 days rolling.We need help.
    Manuals+ clarified question
    Pregunta

    Why is my cloud service recording inconsistently, and do I need an SD card for the LongPlus Smart Battery Camera?

    Respon

    While your LongPlus Smart Battery Camera may include a 7-day rolling cloud service, inconsistent recording is often related to network stability or device settings. To ensure reliable footage storage, it is highly recommended to install a Targeta micro SD.

    • Capacitat d'emmagatzematge: The camera supports Micro SD cards up to 128 GB.
    • Instal·lació: The Micro SD card slot is located at the bottom of the camera, protected by a rubber plug. You must insert the card here for local recording.
    • Cloud Troubleshooting: If you hear the prompt "Cloud service connection fail," check that your router is properly connected to the external network and that your Wi-Fi signal is strong. Thick walls or interference can cause the camera to drop the connection, leading to missed recordings.
    • Configuració de gravació: In the app, ensure the recording duration is set to "Auto" (which records up to 3 minutes when motion is detected) to capture full events.

    If the cloud service continues to be unreliable, using a Micro SD card provides a dependable backup that does not rely on an active internet connection to save the footage locally.

  13. I have tried unsuccessfully for about 3 hours now to get some control of zooming in the video and getting a closeup view. The camera is working fine but I cannot seem to control it as I should. They only thing I have been able to does speak with a person outside the front door. I have a 128 ST card that also is working.

    Frank asks I have tried unsuccessfully for about 3 hours now to get some control of zooming in the video and getting a closeup view. The camera is working fine but I cannot seem to control it as I should. They only thing I have been able to does speak with a person outside the front door. I have a 128 ST card that also is working.
    Manuals+ clarified question
    Pregunta

    How do I control the zoom and get a closeup view on the LongPlus Smart Battery Camera?

    Respon

    Based on the LongPlus Smart Battery Camera User Guide, there is no mention of a physical or optical zoom feature. The camera lens has a fixed Camp de View de 110°, which is designed for a wide-angle perspective rather than close-up magnification.

    Per acostar-nos view of your video feed, you can try the following in the LongPlus app:

    • Zoom digital: Mentre viewing the live stream or a playback video, try using a "pinch-to-zoom" gesture (placing two fingers on the screen and spreading them apart) on your smartphone screen to digitally enlarge the image.
    • Col·locació física: Since the camera has a fixed wide-angle lens, the best way to get a clearer view of a specific area (like a front door) is to physically mount the camera closer to that target.
    • Resolució d'imatge: Ensure your camera is set to its maximum resolution (up to 1920×1080) in the app settings to maintain as much detail as possible when digitally zooming.

    If you are looking for a motorized zoom (PTZ) feature, this specific battery-powered model does not appear to support it, as the manual only describes manual angle adjustment during installation.

  14. I have tried unsuccessfully for about 3 hours now to get some control of zooming in the video and getting a closeup view. The camera is working fine but I cannot seem to control it as I should. The only thing I have been able to do is to speak with a person outside the front door. I have a 128 ST card that also is working.

    Llegeix més: https://manuals.plus/longplus/smart-battery-camera-manual#ixzz7nCvOuGWA

    Frank asks I have tried unsuccessfully for about 3 hours now to get some control of zooming in the video and getting a closeup view. The camera is working fine but I cannot seem to control it as I should. The only thing I have been able to do is to speak with a person outside the front door. I have a 128 ST card that also is working.

    Read more: https://manuals.plus/longplus/smart-battery-camera-manual#ixzz7nCvOuGWA

    Manuals+ clarified question
    Pregunta

    How do I control the zoom and get a closeup view on the LongPlus Smart Battery Camera?

    Respon

    Based on the LongPlus Smart Battery Camera User Guide, the camera features a fixed lens with a 110° field of view. The manual does not list a physical or optical zoom control. To get a closeup view or control the zoom, please try the following in the LongPlus or LongVision app:

    • Zoom digital: Mentre viewing the live video stream in the app, use two fingers on your smartphone screen to "pinch-to-zoom." This will allow you to digitally enlarge the image for a closer look.
    • Resolució d'imatge: Ensure your camera is set to its maximum resolution (1920×1080) in the app settings to maintain the best possible clarity when using digital zoom.
    • Col·locació física: Since the lens is fixed, the best way to get a clearer "closeup" of a specific area (like a front door) is to physically install the camera closer to the target area, ensuring it is within 7 inches (20cm) for QR scanning during setup and at an appropriate height for monitoring.

    If you are looking for an optical zoom feature, this specific model does not appear to support it as it is a fixed-lens battery-powered unit.

  15. Camera does Not record events OR I cant find them ??

    john asks Camera does Not record events OR I cant find them ??
    Manuals+ clarified question
    Pregunta

    My camera does not record events, or I cannot find them. What should I do?

    Respon

    If your LongPlus Smart Battery Camera is not recording events or you are having trouble finding them, here are some steps you can take:

    • Check Recording Settings: Ensure that event recording is enabled in the camera's settings within the LongPlus app.
    • Review Emmagatzematge: The camera supports a Micro SD card (up to 128GB) for storage. Make sure a card is inserted and has sufficient space. If the card is full, new events may not be recorded.
    • Durada màxima de la gravació: If the duration is set to "Auto," the camera will record a video for up to 3 minutes when motion is detected.
    • Viewing Recorded Videos: De ràpida view videos by category, click the icon in the upper left corner of the "Library" page in the app. You can then filter videos by category and click "Save" to view playbacks.
    • Reinicieu la càmera: If the device is malfunctioning, long-press the power button for 3 seconds to restart it. If there is no response, remove the rubber plug at the bottom of the camera and press the reboot hole with a pointed object to restart it.
    • Comproveu la connexió Wi-Fi: A stable Wi-Fi connection is crucial for the camera to function correctly, including recording and uploading events. Ensure your camera is within range of a 2.4GHz Wi-Fi network.
  16. Purchased a PTZ battery camera and do not see how to make it pan and rotate remotely?

    Harold Ray Magill asks Purchased a PTZ battery camera and do not see how to make it pan and rotate remotely?
    Manuals+ clarified question
    Pregunta

    How do I remotely pan and rotate my LongPlus PTZ battery camera?

    Respon

    To remotely pan and rotate your LongPlus PTZ camera, you must use the mobile application (LongPlus or LongVision) that you used during the initial setup. While the provided manual focuses on a fixed-lens model, PTZ (Pan-Tilt-Zoom) functionality is typically accessed through the following steps:

    • Obriu l'aplicació: Launch the LongPlus or LongVision app on your smartphone.
    • Accés en directe View: Tap on your camera from the home screen to enter the live video stream.
    • PTZ Controls: Look for a directional pad (D-pad) or a joystick icon on the live view screen. This is often labeled as "PTZ" or represented by a circular icon with arrows.
    • Rotació manual: Use the arrows on the screen to rotate the camera horizontally (pan) or vertically (tilt) to your desired position.

    If you do not see these controls, ensure your specific model supports motorized PTZ. Some cameras allow for manual angle adjustment during installation (as shown on page 12 of the manual) but do not feature remote motorization. If your camera is a motorized PTZ model and the controls are missing, try updating your Firmware in the App settings as described on page 17.

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